Role Description The Bilingual Personal Injury Intake Case Manager serves as the primary point of contact for injured clients throughout the intake and early case management process. This is a high-volume, fast-paced role requiring daily communication with clients, medical providers, and insurance companies while managing multiple active cases simultaneously. The ideal candidate is highly organized, professional, detail-oriented, and comfortable handling a large caseload while maintaining excellent client service. Candidates who are successful in this role are able to prioritize competing demands, communicate effectively, and thrive in a performance-driven environment. Performance Expectations - Handle 50+ inbound and outbound client calls per day - Manage multiple active cases simultaneously - Follow up consistently with clients, medical providers, and insurance carriers - Maintain accurate case documentation while multitasking - Meet productivity, quality, and responsiveness expectations - Respond professionally to clients experiencing stressful or emotional situations Key Responsibilities - Client Communication & Case Management - Serve as the primary point of contact for personal injury clients - Maintain regular communication regarding treatment progress, case status, and outstanding items - Respond promptly to incoming calls, voicemails, text messages, and emails - Document all client communications accurately in the case management system - Provide exceptional customer service while managing a high-volume workload - Medical Treatment Coordination - Monitor clients' treatment progression - Coordinate with medical providers regarding appointments, treatment status, records, and billing - Identify treatment gaps, missed appointments, and barriers to case progression - Assist clients with scheduling and treatment-related questions - Request, obtain, and upload medical records and bills - Insurance & Property Damage Coordination - Communicate with insurance carriers regarding claim status and coverage information - Obtain claim numbers, policy information, and adjuster details - Assist clients with vehicle damage concerns, total loss claims, rental coordination, and related matters - Case Progression - Manage and prioritize an active caseload - Monitor case milestones and follow up on outstanding items - Escalate cases requiring attorney review or transfer to another department - Ensure case files are complete and organized - Prepare files for progression to the next phase of case handling Qualifications - Minimum 6 months of experience in one of the following: - Personal Injury Intake - Personal Injury Case Management - Pre-Litigation Support - Insurance Claims Support - Medical Coordination - High-Volume Call Center Environment - Fluent in both English and Spanish (written and verbal) - Experience managing a high volume of inbound and outbound calls - Experience handling multiple clients, cases, claims, patients, or accounts simultaneously - Strong computer proficiency and ability to document interactions accurately while speaking with clients - Excellent communication and customer service skills - Strong organizational skills and attention to detail - Ability to work independently in a remote environment - Ability to maintain professionalism and composure when working with upset or injured clients Preferred Qualifications - 1+ year of Plaintiff Personal Injury experience - Experience working in a Plaintiff Personal Injury law firm - Experience communicating with insurance adjusters - Experience coordinating medical treatment and provider follow-up - Experience using Litify, Salesforce, Filevine, Clio, Needles, or similar case management software Schedule - Full-Time (40 hours per week) - Schedule may include one weekend day based on business needs - Must maintain reliable attendance and availability during assigned work hours Additional Information - Equipment Requirements: - Computer: - Windows: Windows 10, Intel i5 (8th Gen+) or 2GHz and 8 cores, 16 GB RAM, 256 GB SSD - Mac: macOS 11 (Big Sur+), Apple M1 or Intel i5, 8 GB RAM, 256 GB SSD - Internet: - Connection: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable - Internet Speed: 30 Mbps download, 15 Mbps upload - Latency (Ping): Under 100ms - USB noise-cancelling headset - Webcam for daily meetings Compensation US Dollars starting at $1,000 per month (based on experience)

Role Description The Virtual Assistant role is considered an independent contractor. Full-time availability is required for a 40-hour workweek with two days off. Depending on business needs, one weekend day may be included in your schedule. The Reductions Specialist serves as the final point of contact for each case, requiring a positive attitude and polished, professional communication. Key responsibilities encompass: - Initiating courtesy calls to clients upon case assignment - Providing detailed explanations of the reduction process - Meticulously logging phone calls, case statuses, and documents into the online document management software - Ensuring the efficient linkage of releases onto Litify - Confirming PIP benefits and validating damages with a complete provider list - Confirming balances due on medical accounts - Negotiating bills with providers - Sending out reductions promptly - Maintaining regular client contact, addressing queries every two weeks - Conducting case reviews and personal audits for productivity - Developing and monitoring weekly projection reports Additional responsibilities may include: - Answering, screening, and routing incoming calls to the appropriate team member - Taking and relaying messages or transferring calls to voicemail when staff are unavailable - Logging phone calls and uploading documents into the online document management system - Providing clerical support to office staff, including faxing, copying, and file organization - Maintaining regular communication with clients and responding to questions - Obtaining insurance coverage information in a timely manner - Following up on medical treatment and confirming continuity of care - Requesting and obtaining medical records and billing statements from providers - Communicating with insurance companies regarding treatment status and updating adjuster information in the system - Performing additional administrative and case-related duties as assigned Qualifications - Fluent in both English and Spanish (spoken and written) - Willingness to work overtime as needed - Strong written and verbal communication skills - Resourceful and proactive in resolving issues - Self-motivated with the ability to multitask - Able to work independently with minimal supervision Requirements - Computer: - Windows: Windows 10, Intel i5 (8th Gen+) or 2GHz and 8 cores, 16 GB RAM, 256 GB SSD - Mac: macOS 11 (Big Sur+), Apple M1 or Intel i5, 8 GB RAM, 256 GB SSD - Internet: - Connection: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable - Internet Speed: 30 Mbps download, 15 Mbps upload - Latency (Ping): Under 100ms - USB noise-cancelling headset - Webcam for daily meetings Benefits - Compensation: USD 1000 - USD 3000 monthly

Role Description As an Executive Assistant in Design, you’ll be responsible for keeping VPs and their pillars organized as we scale for growth. In this role, you'll work directly with your leaders to manage day-to-day administrative and operational needs, partner closely with their leadership teams, and collaborate cross-functionally within the broader Tech Org. As a strategic partner with an eye for identifying gaps, you will drive processes, rhythms, and operate as a trusted partner across various stakeholders to drive outcomes. Our Design team is growing quickly, which provides an opportunity to have a tremendous impact on the success of our product and Figma as a whole. This is a full-time role that can be held from one of our US hubs (SF or NYC) or remotely in the United States. Note: the role requires working PT hours. What you'll do at Figma: - Proactively manage VP calendars, meetings, business travel arrangements, and expenses - Act as a delegate for the VP, signing off for expenses, PO approval, and various other tooling (as needed) with careful attention to internal policy - Partner with operations leadership to craft agendas and logistics for seamless large-scale meetings–tracking content readiness, taking notes, and pushing forward on relevant action items - Identify opportunities for workflow optimization around business deliverables, VP efficiency, and function or company rhythms - Be a strategic thought partner to the CDO's EA, VPs and their leadership teams, with a focus on design operations, process, and long-term planning - Drive outcomes for complex problems across internal teams to ensure cross-functional alignment on projects, company milestones, and internal events - Build culture and connection across company hubs and remote Figmates, bringing the team together and embodying Figma's 'Play' value Qualifications - 5+ years of executive support within a fast-paced tech environment, fully grasping the ability to anticipate tradeoffs and act independently to make decisions - An affinity for AI and the ability to build creative workflows to improve operational efficiency - Strong written and verbal communication skills, with sharp judgment and experience as a trusted thought partner to leaders—surfacing risks, influencing priorities, shaping how their time is spent, and representing leaders across internal and external stakeholders in person, virtually, and via email, while being unafraid to provide pushback and upward feedback - A thoughtful and inclusive lens with a track record of trustworthiness, reliability, and discretion with confidential information - Advanced-level skills in Google Suite products (Gmail, GCal, Google Drive – Docs, Sheets) Requirements - While it's not required, it's an added plus if you also have: - An affinity for Figma and an interest in becoming an expert in our product - Previous experience supporting technical or AI-focused teams Benefits - Figma offers equity to employees, as well a competitive package of additional benefits, including: - Health, dental & vision - Retirement with company contribution - Parental leave & reproductive or family planning support - Mental health & wellness benefits - Generous PTO - Company recharge days - A learning & development stipend - A work from home stipend - Cell phone reimbursement - Sales incentive pay for most sales roles - An annual bonus plan for eligible non-sales roles

• Provide executive-level administrative support to the Head of Future Growth • Manage a complex and frequently changing calendar, prioritizing meetings and resolving scheduling conflicts • Coordinate internal and external meetings, leadership forums, offsites, and special events • Prepare meeting materials, presentations, and other business-related documents • Handle confidential and sensitive information with professionalism and discretion • Support two members of the leadership team with calendar management, travel coordination, and expense reporting • Coordinate domestic travel arrangements and related logistics • Process executive expenses and purchase requests in accordance with company policies • Maintain distribution lists, team communications, and organizational updates • Provide administrative support to members of the Future Growth and Sales organizations, as needed • Participate in special projects and initiatives while helping improve administrative and operational processes