Role Description We’re hiring a Customer Experience Associate to join our Operations team and be a frontline voice for ProphetX users. You’ll answer questions over email and live chat, help users navigate the product, and use internal tools to diagnose issues and resolve bugs as they come up. You’ll also surface what you’re hearing from users to Product, Marketing, and Operations, so their feedback actually shapes the roadmap. This role regularly includes night and weekend shifts as part of a normal work schedule, since our users are active around the clock. - Respond quickly and thoughtfully to user questions over email and live chat, consistently aiming to exceed expectations. - Use internal tools to diagnose issues, troubleshoot bugs, and resolve platform quirks efficiently. - Proactively connect with new and existing users across support channels to help them get the most out of the product. - Monitor product stability and performance through user outreach, and escalate issues to Engineering and Product promptly. - Process and evaluate redemption requests in line with internal and regulatory procedures. - Observe and flag fraud patterns or related account activity. - Communicate user feedback and trends to Product, Marketing, and Operations. - Continuously look for ways to improve our customer experience process. Qualifications - A quick, creative problem-solver who thinks on their feet in a fast-moving environment. - Strong communication, organizational, and analytical skills. - General knowledge of the sports betting, trading, or prediction markets landscape. - Comfort learning new internal tools and systems quickly. - Willingness to work a schedule that includes nights and weekends. - Previous experience with Zendesk or similar systems. - Previous experience with Slack and Google Workspace tools. - Experience in prediction markets specifically. - Familiarity with CFTC-regulated or financial services product environment. Benefits - Competitive compensation aligned to role and market. - Equity opportunities so you share in what we’re building. - A clear connection between impact and reward. - Medical, dental, and vision coverage. - Flexible time off built on trust and accountability. - A culture that respects your time and avoids unnecessary meetings. - Fully remote within the U.S. - Flexibility to work in the way that helps you do your best work. - Be the definitive mobile quality expert at a growing betting exchange startup. - Take on a high-impact role with direct influence on user experience and platform reliability. - Work closely with a globally distributed engineering team on a modern, evolving platform. - Be part of the journey toward CFTC-regulated operations in the U.S. market.

Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for a French Customer Advisor for High-End Home Appliances position in Greece, working fully remotely from within the country. This exciting role sits within the dynamic Consumer Electronics industry, where you will serve as a trusted expert and brand ambassador for a prestigious portfolio of premium home appliance products, supporting French-speaking customers with the highest standard of care. - Deliver exceptional, personalised customer support in fluent French to clients across the full product range of high-end home appliances within the Consumer Electronics sector, via phone, email, and live chat channels. - Provide expert product guidance and technical advice to French-speaking customers, helping them select, install, and optimise premium home appliance solutions that best suit their needs. - Accurately log, track, and resolve customer enquiries, complaints, and warranty claims related to Consumer Electronics products, ensuring timely and professional follow-up at every stage. - Escalate complex technical or operational issues to the appropriate internal teams, maintaining clear communication with the customer throughout the resolution process. - Proactively identify opportunities to enhance the customer experience by recommending complementary products, accessories, and value-added services within the high-end Consumer Electronics range. - Stay fully up to date with the latest product launches, firmware updates, and industry developments in the Consumer Electronics and premium home appliances space, to ensure consistently accurate and informed customer interactions. - Collaborate effectively with cross-functional teams including logistics, technical support, and sales to deliver seamless end-to-end customer journeys for French-speaking clients. - Consistently meet and exceed individual performance KPIs including customer satisfaction scores, first-contact resolution rates, and response time benchmarks. Qualifications - Native or fluent French language skills, both spoken and written, are essential for this role — all customer interactions will be conducted exclusively in French. - Valid EU passport or European Economic Area travel documentation (mandatory for relocation eligibility). - Previous experience in customer service, technical support, or a client-facing role — ideally within the Consumer Electronics, home appliances, or luxury goods industries. - A genuine passion for technology and premium Consumer Electronics products, with the ability to communicate complex product features in a clear, engaging, and customer-friendly manner. - Strong interpersonal and communication skills, with a professional, empathetic, and solutions-oriented approach to every customer interaction. - Proficiency in English at a working level is advantageous for internal communications and training purposes. - Ability to work independently and efficiently in a remote environment, demonstrating strong self-discipline, organisational skills, and a consistent commitment to quality. Benefits - Competitive Monthly Salary, benchmarked to reflect your expertise and the premium nature of the Consumer Electronics industry. - Fully Paid Training programme covering product knowledge, customer service excellence, and Consumer Electronics industry specifics — ensuring you are fully prepared from day one. - Comprehensive Health Insurance package for your peace of mind. - Fully Paid Relocation Package including return flight, private airport transfer, and hotel accommodation upon arrival in Greece — making your move completely stress-free. - Monthly Performance Bonus rewarding your dedication, results, and outstanding service delivery. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary bonus, providing exceptional financial security and reward beyond your standard monthly earnings. - Remote working arrangement within Greece, offering you flexibility and a genuine work-life balance in a stunning European setting. - Clear career progression pathways within Mercier Consultancy Group and the wider Consumer Electronics industry. - And Much More — including team incentives, wellness benefits, and ongoing professional development opportunities. Company Description Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a proven track record of connecting top-tier multilingual talent with world-class employers across a wide range of industries. We specialise in placing skilled professionals in roles that match both their linguistic abilities and career ambitions, delivering exceptional value to candidates and clients alike.

Role Description Your project: AdConnect. It is a business within appflame that specializes in building innovative solutions in performance marketing and digital products development. Our performance marketing includes Social, PPC, Native, and Display advertising. Within these areas, we help businesses from around the world acquire new customers through Meta, Google, TikTok, Bing, Taboola, and more. - Build and nurture trusted, long-term relationships with our top-tier customers - Drive retention and proactively reactivate dormant accounts - Identify opportunities for personalized outreach and email campaigns - Resolve customer inquiries and issues with efficiency and professionalism - Act as a bridge between customers and our product team, ensuring feedback is translated into actionable improvements to achieve shared goals Qualifications - Fluency in English (C1+), both written and verbal - Exceptional communication and interpersonal skills - Experience in customer support, account management, or a role focused on high-value customers - A proven ability to work with top-tier clients, delivering outstanding service and fostering loyalty - A strong sense of ownership and accountability for your area of responsibility - Structured, critical thinking paired with a data-driven approach to decision-making - Problem-solving prowess: you’re a natural at uncovering the root cause of challenges (a true detective!) - The ability to simplify complex concepts and communicate them effectively - Flexibility to work either 14:00 – 23:00 or 17:00 – 02:00 (Kyiv time) with a 1-hour break, Sun–Thu, to accommodate the needs of Western markets Requirements - Experience with Tableau or similar analytics tools (will be an advantage) Benefits - Remote-first setup, modern offices with activities, and all the equipment you need, plus compensation to set up your remote workplace. - Fair pay with regular reviews; after probation, compensation for education and English courses, Online Speaking Club, online library, and course access. - Medical insurance coverage, psychologist consultations, unlimited paid sick days, and 31 paid vacation days/year (incl. public holidays). - Corporate events, team-building activities, and paid participation in sports competitions.

Role Description We are seeking a proactive Customer Support Executive to deliver exceptional, trilingual (English/Mandarin/Cantonese) remote support for our clients—entrepreneurs and SMEs navigating business incorporation, accounting, and compliance in Hong Kong. This role is pivotal in ensuring seamless onboarding, resolving inquiries with speed and empathy, and continuously improving client experiences through collaboration and problem-solving. As the frontline voice of Sleek, you’ll leverage digital tools (Zendesk, Aircall, Slack) to provide efficient, accurate, and personalized support. Your ability to troubleshoot issues, guide clients through our platforms, and advocate for their needs will directly contribute to Sleek’s reputation as a trusted partner for business growth. If you thrive in a fast-paced, remote environment and are passionate about empowering small businesses, we invite you to join our team. Outcomes - Multichannel Support: - Follow up with clients for feedback and submissions of documents. - Resolve customer inquiries via email, live chat, and phone with a focus on speed and clarity. - Guide clients through Sleek’s digital platforms (e.g., onboarding, document submissions). - Problem Solving: - Troubleshoot issues related to business incorporation, accounting, and more, escalating to internal teams when needed. - Collaboration: - Work closely with Sales, Compliance, Corporate Secretary, Accounting and Tech teams to ensure seamless service. - Continuous Improvement: - Identify recurring customer pain points and suggest improvements to workflows or help center content. Qualifications - Education: Bachelor's Degree in any field. - Language Proficiency: Fluent in spoken English, Cantonese (non-negotiable), and Mandarin will be a great advantage. - Experience: Minimum 0-2 years in customer support (experience in Fintech, SaaS, or professional services preferred). - Tech-Savvy: Experienced in navigating digital tools like Zendesk, Aircall, Slack, and Gmail. - Remote-Ready: Self-motivated with a dedicated, quiet workspace and stable internet connection. Requirements - Basic knowledge of Hong Kong business regulations (e.g., taxes, company filings). - Experience in a fast-paced startup/scale-up environment. Behavioural Attributes - Ownership: Reliability and accountability are important. - Humility: Open-mindedness to feedback and willingness to learn. - Structured Thinking: Ability to show sound judgement in complex situations. - Data Driven: Use sound data to support strategies and review success. - Can have tough conversations in a positive way: Build empathy and trust through proactive communication. - Tech + services savvy: Understand and embrace the challenges of tech-enabled services. - Problem Solving: Identify, diagnose, and resolve issues quickly. - Attention to detail: Manage multiple workstreams and track information accurately. - Excellent listener and clear communicator: Ensure effective communication across diverse teams. - Analytical Mindset: Dissect problems methodically and evaluate scenarios for the best outcomes. - Collaboration-Driven: Work effectively in cross-functional teams. - AI-ready and curious: Identify and incorporate AI-led applications. The Interview Process - Self Video / TA Interview: A ~30 minute chat with the Talent Acquisition team. - Case study: A ~60 minute chat with the Hiring Manager to discuss real-life challenges. - Soft-skills assessment: A ~60 minute chat with a member of the HR or leadership team. - Offer + reference interviews: A verbal or email offer followed by reference checks. Background Screening Please be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role. This may include using external vendors to verify the below: - Your education - Any criminal history - Any political exposure - Any bankruptcy or adverse credit history Benefits - Humility and kindness: A culture of not taking ourselves too seriously and being able to laugh. - Flexibility: Work from home and adjust hours as needed. - Financial benefits: Competitive salaries, generous paid time off, and eligibility for employee share ownership plan. - Personal growth: Responsibility and autonomy with opportunities for training and development.