Role Description We are seeking a proactive Customer Support Executive to deliver exceptional, trilingual (English/Mandarin/Cantonese) remote support for our clients—entrepreneurs and SMEs navigating business incorporation, accounting, and compliance in Hong Kong. This role is pivotal in ensuring seamless onboarding, resolving inquiries with speed and empathy, and continuously improving client experiences through collaboration and problem-solving. As the frontline voice of Sleek, you’ll leverage digital tools (Zendesk, Aircall, Slack) to provide efficient, accurate, and personalized support. Your ability to troubleshoot issues, guide clients through our platforms, and advocate for their needs will directly contribute to Sleek’s reputation as a trusted partner for business growth. If you thrive in a fast-paced, remote environment and are passionate about empowering small businesses, we invite you to join our team. Outcomes - Multichannel Support: - Follow up with clients for feedback and submissions of documents. - Resolve customer inquiries via email, live chat, and phone with a focus on speed and clarity. - Guide clients through Sleek’s digital platforms (e.g., onboarding, document submissions). - Problem Solving: - Troubleshoot issues related to business incorporation, accounting, and more, escalating to internal teams when needed. - Collaboration: - Work closely with Sales, Compliance, Corporate Secretary, Accounting and Tech teams to ensure seamless service. - Continuous Improvement: - Identify recurring customer pain points and suggest improvements to workflows or help center content. Qualifications - Education: Bachelor's Degree in any field. - Language Proficiency: Fluent in spoken English, Cantonese (non-negotiable), and Mandarin will be a great advantage. - Experience: Minimum 0-2 years in customer support (experience in Fintech, SaaS, or professional services preferred). - Tech-Savvy: Experienced in navigating digital tools like Zendesk, Aircall, Slack, and Gmail. - Remote-Ready: Self-motivated with a dedicated, quiet workspace and stable internet connection. Requirements - Basic knowledge of Hong Kong business regulations (e.g., taxes, company filings). - Experience in a fast-paced startup/scale-up environment. Behavioural Attributes - Ownership: Reliability and accountability are important. - Humility: Open-mindedness to feedback and willingness to learn. - Structured Thinking: Ability to show sound judgement in complex situations. - Data Driven: Use sound data to support strategies and review success. - Can have tough conversations in a positive way: Build empathy and trust through proactive communication. - Tech + services savvy: Understand and embrace the challenges of tech-enabled services. - Problem Solving: Identify, diagnose, and resolve issues quickly. - Attention to detail: Manage multiple workstreams and track information accurately. - Excellent listener and clear communicator: Ensure effective communication across diverse teams. - Analytical Mindset: Dissect problems methodically and evaluate scenarios for the best outcomes. - Collaboration-Driven: Work effectively in cross-functional teams. - AI-ready and curious: Identify and incorporate AI-led applications. The Interview Process - Self Video / TA Interview: A ~30 minute chat with the Talent Acquisition team. - Case study: A ~60 minute chat with the Hiring Manager to discuss real-life challenges. - Soft-skills assessment: A ~60 minute chat with a member of the HR or leadership team. - Offer + reference interviews: A verbal or email offer followed by reference checks. Background Screening Please be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role. This may include using external vendors to verify the below: - Your education - Any criminal history - Any political exposure - Any bankruptcy or adverse credit history Benefits - Humility and kindness: A culture of not taking ourselves too seriously and being able to laugh. - Flexibility: Work from home and adjust hours as needed. - Financial benefits: Competitive salaries, generous paid time off, and eligibility for employee share ownership plan. - Personal growth: Responsibility and autonomy with opportunities for training and development.

Role Description We are looking for a Customer Care Agent to care for our customers in the time zones of the Americas. - Provide friendly, clear, and professional support via email and chat. - Assist customers with inquiries about our products, claims, payments, and account management. - Guide customers through processes such as onboarding, data changes, or policy updates. - Escalate complex issues to managers or specialists when necessary. - Collaborate closely with colleagues to ensure quick and accurate responses. - Contribute to improving support processes and knowledge base content. Qualifications - At least one year of experience in customer care/support. - Fluent in English. - Extraordinarily helpful, empathetic, and kind personality with strong communication skills. - Ability to help people solve their problems while maintaining composure. - Quickly grasp what people really need and enjoy digging for the optimal solution. - Familiar and comfortable with working remotely. Requirements - Full-time remote position. - Work from anywhere in the world as long as you can serve the required support hours. - Work hours: Monday–Friday, 8 AM – 5 PM Berlin time. - Start date: No later than 1 September 2026. Benefits - Salary progression and bonuses. - Make a meaningful contribution to people's lives. - 25 paid vacation days per year.

Role Description Reporting to the Manager of Technical Support, this individual will be a Strategic Accounts Product Support Specialist, combining excellent customer service skills with strong account management support. Assisting customers with the day-to-day inquiries and troubleshooting customer care. The ideal candidate is able to collaborate with other team members effectively, providing technical expertise on Hitachi construction equipment products while managing multiple priorities and resolving complex technical challenges. Responsibilities - Technical Support - Partner with strategic accounts to diagnose and resolve technical issues in a timely manner. - Monitor and review active cases across the dealer network to ensure prompt resolution. - Create and manage detailed Field Information Reports (FIRs) with accurate troubleshooting data. - Track and ensure completion of all service campaigns within required timelines. - Provide remote troubleshooting support using Hitachi diagnostic software. - Deliver training and technical guidance to strategic account technicians. - Support additional tasks and initiatives as assigned by management. - Parts/Warranty Support - Provide technical parts assistance to strategic accounts. - Ensure parts manuals and documentation are current within Smart Equip. - Collaborate with HCMA parts teams to deliver accurate technical support. - Assist strategic accounts in properly filing warranty claims. - Partner with accounts to improve warranty reimbursement rates and processes. Qualifications - 5-10 years of hands-on experience with excavators and wheel loaders. - Advanced knowledge of hydraulic, electrical, and powertrain systems. - Strong customer-focused mindset with a service-oriented approach. - Proficiency in Microsoft Office (Word, Excel) and general computer skills. - Exceptional attention to detail and a proactive, positive attitude. - Strong communication, presentation, and collaboration skills. - Excellent organizational and prioritization abilities. - Self-starter with the ability to work independently and within a team. - Demonstrated problem-solving skills with creativity and sound judgment.

Role Description This Lead Peer Specialist position may only be filled with a Veteran that meets statutory requirements listed in the qualifications section. This position is part of the Veterans Crisis Line (VCL). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified VA employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members, and their family members. The position leads a team comprised of Peer Specialists and may lead Without Compensation (WOC) peer support employees, within a common supervisory structure, to provide services, integrate processes, and meet goals of peer support service programming at the facility. As the leader of a team of peer support staff, the position facilitates, coordinates, coaches, and problem solves with the members of the peer support staff team. The position also acts as the recognized liaison to and from the peer support staff team and the supervisor. The work of the position enables the peer support provider team as a whole to deliver improved quality, quantity, and timely services to Veterans. - Ensures that the organization's strategic plan, mission, vision, and values are communicated to the peer support staff they lead and integrated into the team's strategies, goals, objectives, work plans, products, and services. - Articulates and communicates to the peer support staff they lead the assignments, projects, problems to be solved, actionable events, milestones, and/or program issues under review as well as the deadlines and time frames for completion. - Coaches the peer support staff they lead in the selection and application of appropriate problem-solving methods and techniques, provides advice on work methods, practices and procedures, and assists the team and/or individual members in identifying the parameters of viable solutions. - Maintains awareness of the status and progress of peer support staff's work and makes day-to-day adjustments to ensure their work aligns with program goals and processes. - Leads the team in identifying, distributing, and balancing workload and tasks in accordance with established workflow, skill level and/or occupational specialization; makes adjustments to accomplish the workload in accordance with established priorities to ensure timely accomplishment of assigned team tasks; and ensures that each team member has an integral role in developing the final team products and services. - Identifies training needs and assists in the development of training for peer specialists and Veterans seeking to become peer specialists. - Serves as a coach, facilitator and/or negotiator in coordinating team initiatives and in consensus building activities among team members. - Maintains working knowledge of treatments and services available for the purpose of appropriate referrals. - Represents the team in dealings with the supervisor for the purpose of obtaining resources (e.g., computer hardware and software, use of overtime or compensatory time), and securing needed information or decisions from the supervisor on major work problems and issues that arise. - Participates in the service, training, consultation, and other professional activities of VA health care services and functions as a fully vested member of the multidisciplinary team. - Uses personal recovery experiences to model coping techniques and recovery tools to coach Veterans on relevant skills needed for self-management of their health condition(s) and pursuit of their personal wellness. - Observes behaviors that might indicate difficulty adapting or responding to treatment (e.g., missed assessment appointments, failure to attend or maintain abstinence, risk to self or others, disruptive behavior), completes appropriate documentation, and reports concerns to the treatment team in a timely manner. - Uses ongoing individual and group meetings to teach Veterans how to identify and combat negative self-talk and overcome fears by providing a forum that allows Veterans to share their experiences. - As necessary, handles crisis interventions for Veterans and addresses other emergent situations. - Informs Veterans about VA and community support and resources, including how to effectively utilize them in the recovery and wellness process. - Maintains knowledge of current trends and developments in holistic approaches in wellness and recovery by reading books, journals, and other relevant materials. - Performs other related duties as assigned. Qualifications - Must be a veteran who has recovered or is recovering from a mental health condition. - Must be certified by a not-for-profit entity engaged in peer specialist training or a State as having satisfied relevant State requirements for a peer specialist position. - Must have at least 1 year of recovery from a mental health condition (mental illness and/or substance use disorder). - Successful recovery is exemplified by managing symptoms of illness, pursuing a healthy lifestyle, living independently, being employed or volunteering, and having meaningful relationships. Requirements - Must meet time-in-grade requirements by the closing date of this announcement. - Must provide copies of DD-214 and Peer Specialist Certification with application package. - Must be proficient in basic written and spoken English. - Must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-09) in the Federal Service. Benefits - This is a remote position. Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station. - Remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high-speed internet connectivity.