Making Amazing Happen For A Better World
Network and Telecoms Technical Lead
Location
United Kingdom
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Network and Telecoms Technical Lead
RS
• Support BAU operations, projects and incident resolution, working with vendors and partners to minimise business impact. • Ensure Network and Telecommunications services are delivered in line with contractual, architectural, security and availability requirements. • Manage supplier and vendor relationships, including service reviews, contract renewals and service performance. • Act as a key liaison between IT Operations, Business Change, IT Delivery, support teams and third-party providers. • Review and approve changes, attend CAB meetings, and support the successful transition of new and changed services into support. • Support financial governance, resource planning, certificate management, vulnerability patching and other operational controls. • Identify and implement service improvements, cost-saving opportunities and continuous improvement initiatives.
Job Requirements
- Hands-on experience of Cisco switching and routing CLI, with firewalling experience advantageous.
- Experience of multinational telecoms provision and support, including network infrastructure, WAN, LAN, mobile, telephony, data centres and cloud partners.
- Clear understanding of ITIL principles and Incident, Problem, Change and Release Management processes (ITIL Foundation preferred).
- Extensive experience of defining, supporting and managing the lifecycle of Network and Telecommunications services.
- Experience of managing outsourced support teams, suppliers and vendors, including contractual obligations, SLAs and formal supplier relationship management.
- Strong stakeholder management and communication skills, with the ability to translate technical information into business terminology, including engagement at board level.
- Experience of working in a matrix-managed environment, with awareness of budgets and cost control processes.
- Strong decision-making skills and the ability to maintain clear and focused thinking under high-pressure situations.
- Ability to keep updated on technology trends and solutions within the Network and Telecommunications arena.
- ITIL v3 Practitioner or ITIL 4 Managing Professional (or equivalent) desirable.
Benefits
- Financial - pension/retirement; life assurance; salary finance (payroll deduction loan scheme)
- Wellbeing - medical plans; health screening; critical illness; disability insurance; holiday / paid time off; employee assistance programme; discounted gym/health club membership
- Lifestyle - transportation assistance schemes (e.g., cycle to work, travel loans, car leasing); onsite catering/lunch vouchers; retail discounts
- Spotlight – our global recognition programme provides a platform to highlight and recognise people role modelling our values
Related Guides
Related Job Pages
More Full-stack Engineer Jobs
• Monitor application performance, system health, and alerts using APM tools such as AppDynamics, Grafana, and Splunk • Act as the primary point of contact for incident management and service requests • Conduct initial triage, classify issues, and prioritize tickets in alignment with SLAs and SLIs • Resolve routine issues by leveraging runbooks and established standard operating procedures • Escalate complex incidents to L2/L3 support teams with comprehensive documentation • Provide timely communication on incident status, updates, and resolutions to stakeholders and end users • Work within REST APIs, microservices-based architectures, and cloud platforms (AWS, Azure, GCP) • Troubleshoot and debug SQL queries across relational and non-relational databases • Support CI/CD pipelines and assist with deployment-related troubleshooting • Automate repetitive operational activities using scripting languages such as Python and Shell • Maintain, update, and enhance runbooks, knowledge repositories, and SOPs • Perform in-depth troubleshooting across applications, APIs, and underlying infrastructure • Analyze logs, metrics, and traces to identify and resolve root causes • Debug application issues at the code level (preferably in Java, Python, or similar technologies) • Implement data corrections, configuration changes, and minor code or script updates • Collaborate with engineering teams to deploy bug fixes, enhancements, and patches • Participate in post-incident reviews and contribute to root cause analysis (RCA) initiatives
• Liderar técnicamente al equipo, promoviendo buenas prácticas de desarrollo y arquitectura. • Tomar decisiones técnicas considerando calidad, escalabilidad y necesidades del negocio. • Comunicar de forma clara y efectiva con equipos técnicos y no técnicos. • Mentorear y desarrollar el talento del equipo mediante acompañamiento y retroalimentación. • Fomentar la colaboración, el trabajo en equipo y la resolución constructiva de conflictos. • Guiar revisiones de código y asegurar el cumplimiento de estándares de calidad. • Resolver problemas complejos y liderar la atención de incidentes con enfoque en la causa raíz. • Planificar, priorizar y dar seguimiento a las iniciativas técnicas del equipo. • Impulsar la mejora continua, la innovación y la adopción de nuevas tecnologías y prácticas. • Actuar con proactividad, liderazgo, responsabilidad y orientación a resultados.
Software Engineering Team Lead
Common AppWe are dedicated to access, equity, and integrity in the college admission process.
• Reports to our Senior Director, Software Engineering. • Part of a team of engineers designing and developing both web-based and mobile software products for Common App. • Provides technical guidance and mentors a team of Software Developers. • Implements high quality software products that meet the needs of The Common Application community.
• Concevoir et développer de nouvelles fonctionnalités robustes de A à Z (architecture, backend, frontend) pour la plateforme Horizon • Participer activement à l'architecture logicielle et aux décisions techniques • Assurer l'intégration avec d'autres systèmes et préparer la plateforme à une mise à l'échelle • Prendre en charge la qualité du code en effectuant des tests rigoureux et des revues de code constructives • Collaborer étroitement avec le Product Manager et le Designer UX/UI
