Bringing our heart to every moment of your health.
Senior Software Engineer
Location
Texas
Posted
1 day ago
Salary
$92.7K - $185.4K / year
Seniority
Senior
Job Description
Senior Software Engineer
CVS Health
• Monitor application performance, system health, and alerts using APM tools such as AppDynamics, Grafana, and Splunk • Act as the primary point of contact for incident management and service requests • Conduct initial triage, classify issues, and prioritize tickets in alignment with SLAs and SLIs • Resolve routine issues by leveraging runbooks and established standard operating procedures • Escalate complex incidents to L2/L3 support teams with comprehensive documentation • Provide timely communication on incident status, updates, and resolutions to stakeholders and end users • Work within REST APIs, microservices-based architectures, and cloud platforms (AWS, Azure, GCP) • Troubleshoot and debug SQL queries across relational and non-relational databases • Support CI/CD pipelines and assist with deployment-related troubleshooting • Automate repetitive operational activities using scripting languages such as Python and Shell • Maintain, update, and enhance runbooks, knowledge repositories, and SOPs • Perform in-depth troubleshooting across applications, APIs, and underlying infrastructure • Analyze logs, metrics, and traces to identify and resolve root causes • Debug application issues at the code level (preferably in Java, Python, or similar technologies) • Implement data corrections, configuration changes, and minor code or script updates • Collaborate with engineering teams to deploy bug fixes, enhancements, and patches • Participate in post-incident reviews and contribute to root cause analysis (RCA) initiatives
Job Requirements
- Bachelor’s degree in computer science, Engineering, or related field
- 3+ years of experience in application support, production support, or SRE roles
- Strong understanding of application architecture, APIs, and distributed systems
- Hands-on experience with debugging, log analysis, and incident management
- Experience with ticketing tools (ServiceNow, Jira, etc.)
- Good understanding of Linux/Unix systems
Benefits
- medical, dental, and vision coverage
- paid time off
- retirement savings options
- wellness programs
- comprehensive benefits package designed to support physical, emotional, and financial well-being
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