• Help global clients streamline manual workflows, make faster decisions, and seamlessly report to regulators. • Drive adoption, find new monetization angles, and translate high-level requests into a stellar product. • Collaborate on building UI/UX flows and ensuring smooth integration with internal systems. • Communicate directly with major global enterprises to gather feedback and translate their needs into product requirements. • Gather context, mediate discussions, and champion product priorities with C-level stakeholders. • Run processes with two dedicated development teams.

• Own regional product growth outcomes for the Clinical Pathology and Blood Bank product portfolio by defining clear OKRs/KPIs (e.g. TAM, SAM, SOM), partnering with cross-functional leaders, and ensuring objectives tie directly to commercial, adoption, and customer value goals. • Develop, communicate, and iterate the regional product vision and multi-year roadmap, ensuring alignment to market needs, regulatory requirements, and Clinisys' global strategy. • Maintain comprehensive market intelligence by building a trusted network with key accounts, partners and influencers, analysing customer segmentation, trends, policy shifts, competitor movements, partner activity, and ecosystem changes to proactively adjust product direction. • Drive an AI-first, data-led product operating cadence (customer insights, backlog health, roadmap reviews and release readiness), continuously improving product management processes, governance and stakeholder communication. • Lead robust Voice of Customer programmes including interviews, workshops, site visits, and structured insight synthesis, ensuring customer value and pains directly shape product decisions. • Lead discovery, backlog prioritisation (alongside other product managers where applicable), and solution design with Product, Engineering, and UX, ensuring clarity of requirements, alignment on trade-offs, and delivery of high-quality, clinically safe features. • Act as a discipline/domain subject matter expert, ensuring clinical and operational requirements are accurately translated into clear product requirements and delivery decisions. • Mentor and coach junior Product Managers and Product Analysts, elevating product craft, analytical thinking, stakeholder communication, and customer-centric decision-making across the team. • Represent Product Management at regional leadership forums, influence strategic decisions, and ensure alignment between regional priorities and global product direction. • Drive regional go-to-market and ecosystem success: partner with Sales and Marketing on launches, messaging, bids/tenders and win/loss improvement; own key regional delivery partnerships (e.g., system integrators) and 3rd‑party integrations to accelerate deployments and strengthen competitive position. • Instrument and monitor product performance across usage, adoption, retention, NPS, upgrade patterns, support drivers, and commercial KPIs, driving structured improvement actions.

• Define and lead a compelling product strategy aligned with company goals and customer needs, translating it into clear priorities, roadmaps, success metrics, and execution plans. • Own product outcomes across the full customer journey, ensuring the organization delivers measurable impact on activation, conversion, retention, monetization, engagement, customer satisfaction, and long-term customer value. • Identify the highest-leverage opportunities to help merchants create, sell, manage, grow, and monetize more effectively, while also improving the buyer experience and transaction quality. • Balance short-term business impact with long-term platform scalability, customer experience quality, and strategic differentiation. • Develop a strong understanding of market trends, customer behavior, competitive dynamics, commerce workflows, and emerging technology shifts. • Lead the AI transformation agenda for the pillar, defining where AI can create step-change improvements in customer value, productivity, automation, and business performance. • Partner with engineering, data, design, research, operations, legal, and business stakeholders to ensure AI initiatives are technically feasible, ethically sound, measurable, and aligned with customer trust. • Set a high bar for customer understanding, product discovery, experimentation, and evidence-based decision-making. • Create clarity and focus across a complex product area by establishing strong planning, prioritization, communication, and decision-making mechanisms. • Act as a senior product leader across the company, aligning product direction with various teams such as engineering, design, and marketing.

• Contributing to the integrations strategy and roadmap, helping ensure it supports Dotdigital’s wider product strategy • Carrying out continuous product discovery in collaboration with stakeholders to understand the integrations landscape, including customer needs, market trends, and competitor activity • Helping assess API schemas, authentication requirements, and integration constraints across third-party platforms, Dotdigital’s APIs, and Tray, our iPaaS platform • Working closely with engineers, UX designers, and other stakeholders to explore potential solutions, test assumptions, and identify valuable opportunities • Supporting product decision-making by considering value, risk, and potential success measures, and by sharing learnings openly when ideas need to evolve or change direction • Working proactively with internal stakeholders, customers, partners, and prospects to understand demand for different integrations and help inform prioritization • Using market research and internal insight to support the development of a strong integrations strategy that keeps Dotdigital competitive in the market • Contributing to thinking around pricing and packaging when developing new features or products • Supporting launch planning by helping define the approach, communicating the rationale, and capturing insights from previews and early feedback • Collaborating with Product Marketing to help shape the launch narrative for solutions being released publicly • Supporting the end-to-end product development lifecycle for your area, from early concept through to launch and iteration, working closely with Agile development teams to deliver valuable outcomes