ASPCA - American Society for the Prevention of Cruelty to Animals

Title: Senior Director of Operations, Los Angeles locations LA Area time type Full time job requisition id 2026-428 Summary: Launched in 2014, the ASPCA Los Angeles Initiative layers policy work, inter-agency partnerships and direct service programs to drive change for animals and the community. The Los Angeles Initiative is comprised of 80 people from more than a dozen departments, including annual grants of approximately $1 million. In addition to policy work, current direct services include kitten intake diversion, foster and adoption; animal relocation; and veterinary services (spay/neuter and primary pet care). The ASPCA’s Los Angeles work is crucially dependent on seamless collaboration and alignment both within the team and with our community partners, which include municipal shelters, non-profits and policy makers. The Senior Director of Shelter Operations (SD, Shelter Operations), reporting to the Senior Director of the Los Angeles Initiative, is assigned primarily to support the ASPCA’s partnership work with Los Angeles City Animal Services (LAAS) and as such will work with LAAS leadership on-site at the shelter locations. The focus of this work is the implementation of a joint 3-year plan for LAAS shelters, led by LAAS, and resourced and directly supported by the ASPCA and Best Friends. This work aims to achieve the following goals at LAAS shelters: - intake community engagement, including efforts to support community cats; - in-shelter pathway planning to ensure animals receive timely, coordinated care and support, and that the shelters are operating within capacity for humane care; and - positive outcomes for animals by increasing adoptions, transfers, and other lifesaving placements Who We Are The LA Initiative is seated within the Shelter Partnerships Department. The Shelter Partnership Department executes the ASPCA’s strategic approach by leveraging direct care, response work, and public influence to drive systemic changes that include improving animal welfare across our society. Our Shelter Partnership Team’s work focuses on strengthening shelter systems. The LA Intiative Team leads high-impact partnership efforts with Los Angeles area organizations, driving initiatives that improve shelter operations, enhance animal welfare, and support the achievement of key lifesaving goals. The team's work requires strong cross-functional collaboration, relationship management, and a commitment to continuous improvement. What You’ll Do In collaboration with the LAAS General Manager and cross-agency leadership, this position implements programs and processes in service of the above-mentioned goals. This includes providing shelter operations subject matter expertise on shelter programs for community engagement intake, animal pathway planning, and maximizing appropriate animal placements (adoptions, relocations/transfers, etc). Working with the Senior Director, Los Angeles Initiative, and the Sr. Dir. Shelter Medicine, LA, other members of the ASPCA’s Los Angeles team and external agency partners, led by LAAS leadership, the Sr. Dir. Ops. will also create and/or deliver trainings tailored to the needs identified within the LAAS shelter system. The Sr. Dir. Ops., will provide iterative feedback on the workplan and its implementation, and routinely use data and analysis to inform next steps. This position provides a strategic perspective, thought leadership, project planning skills and tactical guidance relevant to plan implementation. The Senior Director, Shelter Operations for the Los Angeles Initiative reports directly to the Senior Director, Los Angeles Initiative and has no direct reports. This position will be part of a team of two on-site ASPCA staff members providing shelter operations and shelter medicine expertise to LAAS leadership. Where and When You’ll Work This position is primarily onsite, with approximately 90% of time spent across the six Los Angeles city shelters and about 10% remote work. Regular travel between LAAS shelters and the remote work location is required. This position is currently funded for 3 years The standard schedule is Monday through Friday and generally aligns with shelter operational hours, though adjustments may be needed based on shelter needs. Scheduling will be coordinated between this role and the supervisor to ensure appropriate coverage, total hours, and a balanced workweek. What You’ll Get Compensation Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. - The target hiring range for this role is $148,000 - $160,000 Benefits At the ASPCA, you don’t have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you live a rewarding life at work and at home. Our benefits include, but are not limited to: - Affordable health coverage, including medical, employer-paid dental and optional vision coverage. - Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays and paid personal time off that allows flexibility to observe the days that mean the most to you. - Competitive financial incentives and retirement savings, including a 401(k) plan with generous employer contributions — we match dollar-for-dollar up to 4% and provide an additional 4% contribution toward your future each year. - Robust professional development opportunities, including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field and so much more. Responsibilities: Responsibility buckets are listed in general order of importance. They include, but are not limited to: Community-specific Awareness - Working with LAAS leadership, achieve a comprehensive understanding of LAAS shelter and veterinary operations, including strengths and gaps, to best support plan implementation. - Achieve a comprehensive understanding of key partners, including missions, activities and impact, to best support plan implementation. Development and implementation of Shelter Operations Support Plan - Serve in a leadership role within the Los Angeles city shelter community for approximately three years, working collaboratively with the LAAS leadership and partner organizations to drive systemic change aligned with the goals of the ASPCA’s shelter partnership program. - As a member of a cross‑agency leadership team supporting LAAS leadership, provide ongoing expert assessment of implementation timelines and sequencing, ensuring alignment with both priority and feasibility. Partner with LAAS leadership to advance the three‑year plan and remove barriers to implementation whenever possible. - In collaboration with my supervisor and the cross‑agency team, develop an operations support plan that includes clear metrics, defined success criteria, and interim milestone goals. - Identify program areas requiring additional support or improvement, and coordinate with ASPCA staff and partner agencies to secure the resources and expertise needed to ensure program success and long‑term sustainability. - Act as a liaison between the on‑site South Los Angeles/Chesterfield Square ASPCA Spay/Neuter Clinic and LAAS to maximize veterinary intervention opportunities for both intake prevention and shelter animal spay/neuter services. Provide Training - Work with supervisor, LAAS supervisors and other partner agencies’ leadership to provide shelter operations and animal welfare training support in alignment with LAAS needs and within ASPCA’s policies. - Stay informed about existing ASPCA trainings—through ASPCALearn, ASPCApro, and respected partner organizations—to ensure the development of a relevant, streamlined, and cohesive training program. - Design and deliver trainings on shelter operations, including both shelter‑ and community‑facing programs, with an emphasis on the purpose, process, and impact of program implementation. - Support LAAS leadership in the editing and refinement of LAAS shelter Standard Operating Procedures to ensure alignment with planned operational changes. - Collaborate with LAAS and partner leadership to build training schedules, track progress, and assess the impact of training initiatives. Communications - Participate in regular meetings with LAAS leadership staff, including providing agenda input based on current plan status and identified priority projects. - Work with supervisor to support project communications within ASPCA. - Participate in regular internal meetings regarding the ASPCA’s work in Los Angeles overall. - With LAAS and other partner leadership, identify opportunities for ASPCA communications, and development teams to showcase progress on local and national platforms, both to share learnings with other animal welfare professionals and to highlight shelter partnerships. - Partner with the Communications division to develop and review messaging related to shelter operations, the ASPCA’s Los Angeles Initiative, and the implementation of the joint 3-year plan for LAAS shelters to ensure accuracy and alignment with brand and policy. - Collaborate proactively with the Communications division on emerging issues, public education campaigns, and high‑visibility cases that may require coordinated external communication. - Serve as an occasional on-camera organizational spokesperson, providing subject matter expertise for media inquiries, interviews, and public-facing communications as needed. Qualifications - A solid understanding of – and affinity for – people management, change leadership, program development, process improvement and budget oversight - Highly motivated self-starter who is able to provide strategic thought leadership and lead projects with limited guidance - Ability to develop and sustain successful, productive relationships with a wide diversity of key contacts - Strong track record of leading through change - Skillful and diplomatic communicator, possessing confidence and composure required to effectively communicate with senior management and influence organizational thinking - Excellent supervisory and team development skills - Excellent ability to teach and coach - Strong analytical skills and fluency with data, including managing large data sets, data analysis and visualization; ability to identify key metrics, communicate persuasively to key stakeholders, and translate into data-driven decision making - Critical thinker, proven problem solver and generator of new ideas with strong sense of key business issues, opportunities and liabilities - Ability to work well under pressure, adapt to changing circumstances, make decisions quickly and juggle multiple priorities simultaneously - Track record of managing/navigating wide-ranging projects and processes and completing them on time - Strong sense of integrity and discretion; ability to handle sensitive information and issues while maintaining confidentiality - Demonstrated understanding of animal shelters and sheltering, including the challenges they face, and trends in the animal welfare field - Proficient in Microsoft Office and project management tools and able to readily create presentations, visuals and timely updates (required) - Ability to exemplify ASPCA’s core values and behavioral competencies Language - English (required) Education and Work Experience - Minimum of 5 years of experience leading shelter operations, required - Minimum of 3 years of experience designing and delivering trainings, virtual and in-person, required - Minimum 3 years of experience using large data sets to inform shelter operations required. - Minimum of 3 years of experience developing and maintaining partnerships between animal welfare agencies to support community animals required; especially with external organizations strongly preferred - Minimum of 2 years of experience developing communications for external audience required media experience preferred Language: English Education and Work Experience: Bachelors, High School Diploma (Required)

• The Coordinator, Data Operations supports donor engagement and stewardship efforts by ensuring the timely and accurate execution of campaign, acknowledgment, and fulfillment processes. • Work closely with the Membership, Fundraising, and Data teams. • Responsible for executing recurring audience selections, supporting fulfillment activities, maintaining data quality standards, and assisting with reporting and analytics initiatives. • Contributing to efforts that strengthen donor engagement and support the organization's work to improve animal welfare and prevent cruelty.

• The Consulting Veterinarian in Clinical Toxicology (CVCT) systematically gains toxicology knowledge through the APC’s staged training and mentoring process. • The CVCT plays a critical role at the APC managing cases regarding animals that have been exposed to potentially dangerous substances. • The environment is fast paced, challenging, and loaded with support to help achieve success. • The person in this position shares our expertise with veterinarians, animal owners, and others (e.g., law enforcement, etc.) who are involved in cases. • In addition, the CVCT provides consultation for support staff, advising them in managing APC cases. • The CVCT participates in other projects and events that are established to support APC work, further education, and enhance communication within the ASPCA.

• Develop materials including fact sheets, letters of support, talking points, action alerts, reports and other content in support of policy efforts • Draft educational and timely communications about puppy mills for ASPCA website, social and email. • Request and analyze public records, published research and industry reports • Support development external and internal presentations and memos • Contribute to planning, implementation, coordination and evaluation of team’s projects and outcomes • Monitor state and federal legislation, regulations, agency actions, and key legal cases; identify relevant developments and share timely updates with internal stakeholders. • Maintain information tracking systems and databases to support internal planning, organization, and coordination. • Maintain and update progress against department goals • Respond to external and internal inquiries • Perform administrative tasks as needed or other functions as might be required for Puppy Mill Initiative

• The Coordinator, Data Operations supports donor engagement and stewardship efforts by ensuring the timely and accurate execution of campaign, acknowledgment, and fulfillment processes. • Working closely with the Membership, Fundraising, and Data teams, this position is responsible for executing recurring audience selections, supporting fulfillment activities, maintaining data quality standards, and assisting with reporting and analytics initiatives. • Prepare, validate, and distribute donor data files to support campaign execution, donor communications, and fulfillment activities. • Perform quality assurance reviews to ensure data accuracy, completeness, and consistency across all deliverables. • Generate recurring and ad hoc reports that track fundraising, digital engagement, and donor performance metrics. • Support analysis of email, SMS, online fundraising, and campaign performance results. • Partner with internal teams and external vendors to ensure data-related deliverables are completed accurately and on schedule.

• The Senior Director of Shelter Medicine Training (Senior Director, SMT) works within the Shelter Medicine Services (SMS) team, which provides shelter medicine expertise within the ASPCA and externally to veterinarians, shelters & rescues, and other stakeholders. • The Senior Director, SMT oversees and engages in the training and supervision of shelter medicine residents, develops resources on shelter medicine topics, collaborates across programs to support the integration of shelter medicine principles, and serves in strategic roles in veterinary and animal welfare associations to promote positive welfare for animals and communities. • As direct supervisor of the Director of Clinical training, who directly supervises the residents, the Senior Director, SMT engages across ASPCA and external program partners to provide a residency program with comprehensive shelter medicine practice experience encompassing direct clinical care and population level care to animals in shelters and community clinics as well as completing a clinical research project. • The Senior Director, SMT also engages in training and mentorship activities with shelter and community clinic personnel, veterinary professionals, and students to advance the field of shelter medicine and the practice of community animal health. • The Senior Director, SMT reports to the Vice President, Shelter Medicine Services and Veterinary Training Programs (VP), who also serves as the Residency Program Director. The Senior Director, SMT has one direct report. • The Senior Director, SMT collaborates with the VP, the Director of Shelter Medicine Clinical Training, ASPCA programs, and external partners to provide a robust training program for shelter medicine residents; the Senior Director, SMT will be expected to assume Resident Advisor responsibilities in alignment with ABVP Shelter Medicine Residency requirements. • The Senior Director, SMT provides training through direct care in shelter medicine clinical practice at both individual and population levels, demonstrating strong clinical skills, clinical confidence, intellectual curiosity, and resilience. • They engage across NYC-based ASPCA programs to support the integration of key shelter medicine principles; support sheltering organizations through consultation, training, and the development of resources on shelter medicine topics; and participate in trainees’ clinical work as well as their consultative work with shelters, clinics, and veterinarians. • They play an important role in the continued growth of shelter medicine as a discipline by serving in strategic positions in veterinary medical and animal welfare associations.

• Supports the day-to-day operations of the Veterinary Scholarship program. • Works closely with the Director, Scholarship Management to ensure successful implementation and alignment with ASPCA’s strategic goals. • Develops and implements the Scholars Network, building and sustaining a connected community of scholarship recipients and ASPCA training program alumni while tracking engagement. • Reports directly to the Director, Scholarship Management and has no direct reports. • Coordinating and managing virtual, live, and in-person event logistics. • Motivating scholars to actively participate in diverse offerings, including training and conferences. • Supporting the Director in day-to-day scholarship administration. • Collecting and summarizing participant feedback to assess engagement strategies.

• Researching legal issues and drafting memos related to various corporate issues • Providing legal counsel to the business managers on intellectual property and general business issues • Reviewing and drafting various corporate contracts and other legal documents • Conducting background research to ensure compliance with state, federal, and local laws and internal policies

• The Manager, Resources & Engagement, plays a critical role in supporting the success of the ASPCA’s Animal Relocation program by leading workforce processes, operational systems, and cross-functional coordination, while fostering a connected and engaged contingent workforce. • This person in this role will partner closely with senior leadership to align staffing, develop workforce strategies, and ensure safe execution of transport. • In addition, this manager will oversee key operational processes, including invoicing, payroll, safety compliance, and standard operating procedure (SOP) management. • The Manager, Resources & Engagement, will also serve as a central liaison across teams and functional areas, driving communication, planning, and coordination efforts, while managing internal communications, digital content, and department-wide events. • The Manager, Resources and Engagement reports directly to the Director, Performance & Engagement and has no direct reports.

Role Description Support the Farm & Industry Engagement Department and the impact we have on animals by tracking projects, sharing progress, improving processes and coordinating logistics for the team. The Farm & Industry Engagement Coordinator will be responsible for: - Tracking the Farm & Industry Engagement team’s priority projects and impact. - Improving processes to promote efficiency. - Conducting background research and drafting educational content about our work. - Planning in-person events and acting as a representative of the team in responding to questions and needs for information. - Assisting in building new industry outreach tactics to achieve ASPCA goals for companion animals. This remote-based position requires the ability and willingness to travel up to 5% of the time, as needed, and is open to all eligible candidates based within the United States. Qualifications - Strong organizational and project management skills. - Ability to manage multiple priorities and deadlines. - Strong research and analytical skills. - Strong written and oral communication skills. - Ability to lead and facilitate meetings. - Detail-oriented with strong follow-through. - Ability to work both independently and collaboratively. - Proficiency in Microsoft Office or similar tools required (e.g., PowerPoint, Word, Excel). - Proficiency with Airtable or Canva a plus. - Ability to exemplify ASPCA’s core values and behavioral competencies. Requirements - Bachelor’s degree or equivalent experience required. - 2 years of experience in research, communications, advocacy, or a related field required. - 2 years of experience managing projects or events required. - Experience managing calendars and coordinating travel and logistics for others required. - Experience compiling and summarizing information required. - Experience in animal welfare, corporate social responsibility, or food system reform preferred. - Experience leading and facilitating meetings preferred. - English (Required). Benefits - Affordable health coverage, including medical, employer-paid dental, and optional vision coverage. - Flexible time off that includes vacation time, paid personal time, sick time, bereavement time, paid parental leave, and 10 company paid holidays. - Competitive financial incentives and retirement savings, including a 401(k) plan with generous employer contributions. - Robust professional development opportunities including classes, on-the-job training, coaching, and mentorship.