• Monitor application performance, system health, and alerts using APM tools such as AppDynamics, Grafana, and Splunk • Act as the primary point of contact for incident management and service requests • Conduct initial triage, classify issues, and prioritize tickets in alignment with SLAs and SLIs • Resolve routine issues by leveraging runbooks and established standard operating procedures • Escalate complex incidents to L2/L3 support teams with comprehensive documentation • Provide timely communication on incident status, updates, and resolutions to stakeholders and end users • Work within REST APIs, microservices-based architectures, and cloud platforms (AWS, Azure, GCP) • Troubleshoot and debug SQL queries across relational and non-relational databases • Support CI/CD pipelines and assist with deployment-related troubleshooting • Automate repetitive operational activities using scripting languages such as Python and Shell • Maintain, update, and enhance runbooks, knowledge repositories, and SOPs • Perform in-depth troubleshooting across applications, APIs, and underlying infrastructure • Analyze logs, metrics, and traces to identify and resolve root causes • Debug application issues at the code level (preferably in Java, Python, or similar technologies) • Implement data corrections, configuration changes, and minor code or script updates • Collaborate with engineering teams to deploy bug fixes, enhancements, and patches • Participate in post-incident reviews and contribute to root cause analysis (RCA) initiatives

• Liderar técnicamente al equipo, promoviendo buenas prácticas de desarrollo y arquitectura. • Tomar decisiones técnicas considerando calidad, escalabilidad y necesidades del negocio. • Comunicar de forma clara y efectiva con equipos técnicos y no técnicos. • Mentorear y desarrollar el talento del equipo mediante acompañamiento y retroalimentación. • Fomentar la colaboración, el trabajo en equipo y la resolución constructiva de conflictos. • Guiar revisiones de código y asegurar el cumplimiento de estándares de calidad. • Resolver problemas complejos y liderar la atención de incidentes con enfoque en la causa raíz. • Planificar, priorizar y dar seguimiento a las iniciativas técnicas del equipo. • Impulsar la mejora continua, la innovación y la adopción de nuevas tecnologías y prácticas. • Actuar con proactividad, liderazgo, responsabilidad y orientación a resultados.

• Reports to our Senior Director, Software Engineering. • Part of a team of engineers designing and developing both web-based and mobile software products for Common App. • Provides technical guidance and mentors a team of Software Developers. • Implements high quality software products that meet the needs of The Common Application community.

• Concevoir et développer de nouvelles fonctionnalités robustes de A à Z (architecture, backend, frontend) pour la plateforme Horizon • Participer activement à l'architecture logicielle et aux décisions techniques • Assurer l'intégration avec d'autres systèmes et préparer la plateforme à une mise à l'échelle • Prendre en charge la qualité du code en effectuant des tests rigoureux et des revues de code constructives • Collaborer étroitement avec le Product Manager et le Designer UX/UI