• Provide application specific technical support related to the Toptracer technology at the venues. • Act as an escalation point for technical issues impacting our venue operations. • Set and pursue aggressive goals for multiple project initiatives simultaneously to provide ongoing system improvements. • Document solutions for knowledge base and provide ongoing training to junior level playmakers.

• Own the full lifecycle of Linux-focused patch coordination for real-time devices across development, test, and production environments. • Plan and execute monthly Linux patch discovery and evaluation cycles, covering kernels, packages, agents, and repository hygiene. • Coordinate quarterly Linux patch deployments, including scheduling maintenance windows, planning rollbacks, and executing validation steps. • Drive artifact creation for compliance audits, including patch evidence, change records, test results, deployment logs, and exception documentation. • Build comprehensive Linux patch test plans and production deployment plans that align with strict client change discipline. • Partner with platform owners to troubleshoot patch failures, investigate root causes, and reduce recurring deployment defects. • Create and execute patch runbooks, test plans, and verification checklists to ensure system integrity.

• System Administration: Maintain, monitor, and troubleshoot IT systems including endpoints, identity platforms, and SaaS applications to ensure reliability and employee productivity.** • VPN Management: Configure, manage, and troubleshoot VPN solutions (e.g., Jamf, Tailscale) to provide secure remote access for employees and partners.** • Jira Administration: Administer and customize Jira, including workflows, automations, user permissions, SSO, MFA, group-based access controls, provisioning/deprovisioning, and integrations with other business systems.** • Google Workspace Management: Own day-to-day administration of Google Workspace, including user lifecycle management, security settings, and collaboration tools (Gmail, Drive, Calendar).** • Okta Administration: Support identity and access management through Okta, and provisioning/deprovisioning.** • Security & Compliance: Assist with implementation and monitoring of security controls, contributing to compliance efforts and internal IT policies.** • Technical Support: Provide Tier 2 support, resolving hardware, software, and access-related issues efficiently and professionally.** • Documentation: Create and maintain clear documentation for systems, processes, workflows, and troubleshooting procedures.** • Collaboration: Partner with Security, People Ops, Engineering, and other teams to support IT initiatives and continuous improvement.**

We are seeking a skilled IT Systems Administrator I with a minimum of 4 years of experience to manage and support our organization’s IT infrastructure. The ideal candidate has strong hands-on experience with SaaS administration, identity and access management, endpoint support, and automation-driven workflows. This role requires a proactive mindset, strong operational judgment, and the ability to balance security, scalability, and employee experience. Key Responsibilities - System Administration: Maintain, monitor, and troubleshoot IT systems including endpoints, identity platforms, and SaaS applications to ensure reliability and employee productivity. - VPN Management: Configure, manage, and troubleshoot VPN solutions (e.g., Jamf, Tailscale) to provide secure remote access for employees and partners. - Jira Administration: Administer and customize Jira, including workflows, automations, user permissions,SSO, MFA, group-based access controls,provisioning/deprovisioning, and integrations with other business systems. - Google Workspace Management: Own day-to-day administration of Google Workspace, including user lifecycle management, security settings, and collaboration tools (Gmail, Drive, Calendar). - Okta Administration: Support identity and access management through Okta,and provisioning/deprovisioning. - Security & Compliance: Assist with implementation and monitoring of security controls, contributing to compliance efforts and internal IT policies. - Technical Support: Provide Tier 2 support, resolving hardware, software, and access-related issues efficiently and professionally. - Documentation: Create and maintain clear documentation for systems, processes, workflows, and troubleshooting procedures. Collaboration: Partner with Security, People Ops, Engineering, and other teams to support IT initiatives and continuous improvement.