Role Description The 3rd Party Claims Specialist Team Lead is a subject matter expert (SME) on the company’s denial research methods, internal and external databases, reporting tools and policies and procedures. The Team Lead is a SME on all types of denials and functions performed by both the Claims Specialist I and Claims Specialist II and acts as a trainer and mentor to both. Shift: Multiple Shifts Available Remote position Responsibilities - Trains new employees and ensures all applicable training materials are provided and reviewed. - Provides support to staff and acts as a mentor/coach to promote a positive environment. - Provides feedback on all levels of staff to supervisor to be used in employees one on ones, check-ups and reviews. - Identifies staff performance issues and discusses with Supervisor. - Provides the necessary re-training or one on one support with staff to assist in meeting the performance expectations. - Assists management with fair distribution of work/site assignments, ensuring communication when workloads are off balance and making suggestions on how to reconcile. - Reviews variances and write-offs submitted by staff for accuracy of information and approval requirements before giving to Supervisor for approval. - Performs monthly quality assessments on staff to ensure accuracy. Reports any identified training needs to Supervisor and Manager for further review and follow-up action plan as needed. - Prepares and maintains reports and records for processing as well as runs and produces miscellaneous reports as assigned or necessary. - Identifies potential financial exposure and risk to the company with underperforming or non-compliant payers. - Stays up to date on third-party billing requirements. - Monitors and provides support to those assigned to work convert billing exception reports to ensure claims are billed to accurate financial plans timely. - Completes billing transactions for non-standard order entry situations as required. - Provides education to management and team members on payer specific claim processing rules, reimbursement, and other policy guidelines as gleaned by, and confirmed through working directly with payers. - Takes initiative to find opportunities and make suggestions for process improvement within the department. Qualifications - High School graduate, GED or equivalent experience. - Desired: Associates degree, 4 year college or technical degree. - 3+ years insurance billing experience. - Specialized understanding of billing requirements in one of the following areas: Medicare Part D, Medicaid, and Commercial billing. - Understanding of revenue cycle functions within pharmacy practice or equivalent setting. - Desired: Pharmacy Technician. Requirements - Strong analytical skills, excellent time management and attention to details. - Working knowledge in MS Office Products (Excel, Word) and basic computer knowledge. - Comfortable making phone calls and interacting with internal/external entities. - AS400, Frameworks or QS1, Computer Systems Experience. - Communication, problem solving, detail oriented and teamwork, customer service, and accuracy. - Strong organization skills, self-starter, and confidence. - Must be a positive mentor to all staff. - This position will require sitting, standing, and walking. It will also require frequent typing on a keyboard. Ability to push/pull 21-30 lbs, and carry up to 21-30 lbs. Benefits - Medical, Dental, Vision insurance. - Health Savings & Flexible Spending Accounts (up to $5,000 for childcare). - Tuition discounts & reimbursement. - 401(k). - Company Paid Time Off. - Shift Differential. - DailyPay. - Pet Insurance. - Employee wellness and discount programs.

Role Description Supervising a team of commercial auto claims adjusters. - Ideal candidates will have 8 years handling Commercial Auto Liability Claims as an adjuster. - 10 years overseeing auto liability claims adjusters handling either Auto Property Damage Claims, 1st and 3rd party claims litigation management OR Commercial Auto Bodily Injuries adjusters with complex litigation management experience. - Prior TPA experience, Active Adjusters license, 10 years of supervisory experience. - Jurisdictions: Nationwide. - Licenses: TX, FL, NY. - Location: This role is eligible for fully remote work. How you'll make an impact: - Supervise: Lead and encourage a liability claims team handling a variety of caseload sizes and complexities to deliver high-quality and efficient service. - Promote Best Practices: Guide claims team to handle claims in accordance with GB’s Best Practices. - Drive Talent: Take charge of adjuster hiring and training, encouraging a culture of performance and continuous improvement. - Manage Workloads: Define team goals, motivate performance, and effectively manage workloads to ensure optimal efficiency. - Utilize Technology: Harness the power of Gallagher's technology to enhance your team's efficiency and overall quality of service. - Client Communication: Communicate with clients, carriers, and brokers in a professional, positive, and proactive manner. - Prioritize and Develop: Effectively manage multiple competing priorities, identify coaching opportunities, and position team members for successful development. Qualifications - Claims Background: Supervising a team of commercial auto claims adjusters. - Prior leadership experience: minimum of 8 years. - Jurisdictional Experience: Nationwide preferred. Requirements - High School Diploma. - Minimum of 10 years related claims experience. - Appropriately licensed and/or certified in all states in which claims are being handled. - Knowledge of all team member related functions. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance. - 401(K) and Roth options. - Tax-advantaged accounts (HSA, FSA). - Educational expense reimbursement. - Paid parental leave. - Digital mental health services (Talkspace). - Flexible work hours (availability varies by office and job function). - Training programs. - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing. - Charitable matching gift program. - And more...

• Communicating directly and following up with insureds to perform loss adjustments, pre-acceptance or quality control inspections to gather facts involved with the settlement of reported claims or inspections • Staying abreast of crop insurance industry procedures relating to proper adjustment of claims • Analyzing and making recommendations for enhancements for company software products to assure compliance with company and RMA procedures • Performing claim audits and reviews

Role Description The Contract Management Specialist is responsible for: - Reviewing, validating and signing contracts for Label & Artist Solutions and Artist Services business units. - Reviewing contracts’ operability to make sure Believe is able to execute as committed. - Checking producer data and legal entities in contracts as per KYC procedures. - Analyzing and treatment of contractual deviations compared to standard clauses. - Drafting Amendments according negotiations to support Sales teams. - Setting up contracts in our back-office systems (manual or automated). - Controlling contractual data inserted in our contract management back-office tools. - Owning a customer portfolio/region and managing KPI's and SLA improvements. - Coaching and Supporting local teams to explain Believe processes and anticipate changes. - Acting as Business Partner for Sales to support and improve contractual workflows. - Improving Time to sign and Cost to sign. - Participating in ad-hoc projects. Qualifications - Bachelor’s degree in law resp. Contract Management or equivalent background experience. - Understanding of contract T&C’s and contract law. - Drafting of specific clauses. - Collaboration & Relationship management with Internal stakeholders. - Communication skills. - Process & Support oriented. - English, French – Any other language will be considered as a plus. Benefits - Tailor-made training and coaching program. - Remote working policy. - A well-being program. - Health insurance 100% paid by Believe for the employee’s enrollment. - Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist. - Life insurance 100% paid by Believe. - Meal vouchers Sodexo. - Office location: Place de la Gare L-1616 Luxembourg. Company Description Believe is a global artist development company. We empower local artists, labels and publishers to grow their audiences at each stage of their careers with expertise, respect, fairness and transparency. Operating in 50+ countries, with more than 2,000 employees, Believe offers a full range of services including audience development, publishing, marketing and distribution, with a tailor-made approach to fit any artist, label or publisher. Believe champions independence and innovation through a unique model that combines local expertise with a global tech platform, delivering exclusive solutions for artists to promote and monetize their music thanks to strategic partnerships with leading global digital service providers. With a leading portfolio of brands that includes Nuclear Blast, naïve, TuneCore, Groove Attack, Sentric, AllPoints and Byond, Believe artists generated more than 800 billion streams worldwide in 2024 across all genres, and were recognized with more than 70 leading industry awards. Believe is a simplified joint-stock company under French law.