Role Description - Become proficient in core applications in the Advarra product suite, their points of integration, and the problems each product solves for a customer. - Develop an understanding of customer processes and standard operating procedures. - Gain knowledge of clinical research workflows to support understanding and context of customer questions. - Facilitate troubleshooting and communication across multiple teams to provide customers with effective solutions quickly. When a solution is not readily available, collaborate with other internal resources. - Develop good working relationships and build trust with customers. - Customer contact, mainly email and web tickets; and phone/zoom meetings as needed. - Contact customers to resolve queries as needed via email, calls or online meetings. - Document information in ticketing system and provide the customer with information and updates. - Serve as a liaison between the customer and Advarra teams, such as software development, product management, project management, etc., to resolve issues. - Demonstrate responsiveness and sense of urgency in all customer interactions. - Serve as an internal escalation point for customer issues. Function as a customer advocate during these escalations, assigning specific action items to other team members as necessary to deliver timely resolutions. - Stay current with application updates and demonstrate new functionality to customers. - Work closely with the Project Managers to set up the individual portals at project set-up phase by adding documents, users, etc. - Control all user access to the portals (both internal Advarra staff access and customers). - Provide usage reports for the portals and Zendesk as requested. - Update and maintain customer support process documents and SOPs. - Assist with the training and mentoring of new hires. - Meet professional obligations through efficient work habits such as effective timekeeping, meeting deadlines, honoring schedules, and demonstrating respect for others. - Perform other job-related duties as assigned. Qualifications - High school degree. - Effective communication skills, including listening, writing, and speaking. - 1-3 years of experience providing product/customer support. - Demonstrated technical/troubleshooting knowledge and skills. Requirements - Proficiency with MS Office (Word, Excel, and PowerPoint). - College degree or equivalent experience. - Strong time management skills and ability to effectively manage multiple priorities. - Previous experience within the software industry or clinical research is preferred. - Experience using Zendesk and Atlassian JIRA would be beneficial. - Strong analytical, problem-solving, and interpersonal skills. - Ability to translate customer requirements into product functionality and design. - Ability to work independently and integrate into a team environment. - Flexibility - will need to cover weekends or Public Holidays as requested. Physical and Mental Requirements - Sit or stand for extended periods of time at stationary workstation. - Regularly carry, raise, and lower objects of up to 10 Lbs. - Learn and comprehend basic instructions. - Focus and attention to tasks and responsibilities. - Verbal communication; listening and understanding, responding, and speaking.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Develops and maintains strong customer relationships within assigned territory of Quebec, Canada to drive awareness, adoption, and retention of OEC solutions using dual languages: English and Canadian French. - Provides strategic support to newly enrolled and onboarded customers by sharing best practices that enhance product engagement and maximize utilization. - Collaborates with internal teams to identify opportunities for customer engagement and product adoption. - Serves as a key company resource for Canadian French to English translation needs. Key Responsibilities - Consults across OEC platforms regarding part solutions based on a solid knowledge of company applications which may include Collision, Mechanical, Retail, and Delivery/Logistics. - Maintains fluency in existing product lines and acquires knowledge of new product offerings or features. - Supports and educates clients in their preferred language to enhance product usage post onboarding. - Establishes desired outcomes, creating short-term and long-term goals to drive product adoption. - Achieves targeted levels of customer utilization to ensure customer satisfaction by tracking identified metrics. - Responds to incoming requests from customers or OEC teams for product information and support. - Provides basic troubleshooting guidance for technical questions and escalates as needed for additional support. - Utilizes business intelligence tools to track usage activities and makes consultative recommendations to the customer. - Utilizes the CRM to capture all customer interactions and maintains valid customer account information. - Identifies upsell opportunities for performance coaching, product upgrades or additional sales. - Contacts assigned accounts with a pending cancellation to obtain reason and identify opportunities to improve performance. - Identifies at-risk customers within territory to implement a targeted campaign for improvement. - Assists in OEM and Product specific new program launches, feature upgrades, pilots, and special promotions. - Partners with cross-functional teams to support product rollouts, webinars, or customer outreach as needed. Qualifications - An associate degree from an accredited college or university is required. - In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree. Experience - At least 2 years of experience in a customer success, customer onboarding and/or sales role. - Proven background producing quantifiable results through outbound phone contact on a regular basis. - Able to read, write, understand, and speak English and Canadian French fluently or proficiently. - Strong organizational skills with the ability to prioritize and manage day-to-day responsibilities. - Strong communication skills and can easily shift between communicating in different languages. - Able to communicate in a respectful and constructive manner, even during challenging situations. - Flexible and adaptable approach to work and can easily pivot to shifting priorities. - Able to effectively work and thrive in a remote environment. Benefits - Flexibility in work arrangements (remote, hybrid, or in-person). - Strong sense of camaraderie and community. - Empowerment to take risks, learn, and grow within a dynamic and supportive environment.

• Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products • Provide dedicated and prompt support to our institutional and VIP customers via different communication channels • Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API • Being the first line support for all account and system related issues • Serve as the representative of VIP customers to internal teams including account, finance, risk and products • Collect customer feedback and manage projects to realise the product change requirements • Provide system and product updates to customers to ensure they are aware of all the major changes in time

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves helping clients plan unforgettable trips as an Experience Planner. - Access to cutting-edge booking software that outperforms major travel sites - Help clients save hundreds while earning their loyalty for repeat business Qualifications - Fluently speak and understand at least two languages (a plus but not required) - Customer-oriented: Love helping people create dream vacations - Curious & adaptable: Thrives in a constantly evolving industry - At least 18 years old and legally authorized to work in the U.S., Mexico, Australia, or the U.K. Requirements - Work from anywhere: All you need is a computer & internet - Set your own hours: What you put into this is what you will get out of it - Meet and build lasting relationships with industry leaders and influencers - Exclusive travel perks: Deep discounts & even free trips for business and pleasure - Be your own boss: Reduce stress, enjoy more time with family, and build a career on your terms Benefits - Bonuses and exclusive travel perks