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Binance logo
Binance

The World’s Leading Blockchain Ecosystem and Digital Asset Exchange

Trading Support Specialist – VIP & Institutional

Customer SupportCustomer SupportFull TimeRemoteSeniorTeam 1,001-5,000Since 2017H1B No SponsorCompany SiteLinkedIn

Location

United Arab Emirates

Posted

106 days ago

Salary

0

Seniority

Senior

High School3 yrs expEnglishChinese

Job Description

Trading Support Specialist – VIP & Institutional

Binance

• Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products • Provide dedicated and prompt support to our institutional and VIP customers via different communication channels • Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API • Being the first line support for all account and system related issues • Serve as the representative of VIP customers to internal teams including account, finance, risk and products • Collect customer feedback and manage projects to realise the product change requirements • Provide system and product updates to customers to ensure they are aware of all the major changes in time

Job Requirements

  • Minimum of 3 years of relevant experience in a client/trading desk support role in financial services
  • Solid understanding of trading platforms and exchange, including knowledge of trading orders and execution processes
  • Playing a client manager role and able to support client’s growth and business development
  • Understanding of crypto derivative trading products
  • Outstanding problem solving skills with the ability to resolve issues under high pressure
  • Excellent communication skills to facilitate cross departmental communication
  • Able to participate in an on-call rotation, as required by the business
  • Bilingual English/Mandarin is mandatory to coordinate with overseas partners and stakeholders
  • Hands-on experience in API trading is a strong plus
  • Understanding of cryptocurrency concepts, e.g. blockchain transactions, is a strong plus
  • Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of futures

Benefits

  • Competitive salary and company benefits
  • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

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