• Execute brand strategy and tactics in the field • Manage assigned territory and targeted accounts • Build strong customer relationships • Deliver sales performance and meet or exceed financial targets • Create pre-call plan objectives and execute post-call evaluation to continuously improve sales performance • Effectively handle objections and misunderstandings • Develop and execute a call plan that achieves set call metrics • Continuously build understanding on customer needs and expectations, territory market landscape, and competitors • Differentiate AbbVie’s value proposition with health providers assigned

• Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts • Build strong customer relationships and customer needs solving capability to maximize short and long term sales performance • Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. to meet or exceed on those objectives • Create pre-call plan objectives and execute post-call evaluation to continuously improve sales performance • Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action to close on every sales call • Proactively and continuously aspire to serve customer needs, customer expectations and challenges to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers • Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers to maximize access and sales opportunities • Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment • Differentiate AbbVie’s value proposition with health providers assigned and identify, develop, and maintain disease state experts and speakers/advocates to maximize brand performance

• Respond promptly to inbound leads, web inquiries, and customer requests to ensure timely follow-up. • Qualify prospects to determine fit based on predefined criteria, capturing relevant details, and enriching CRM records. • Route qualified leads and customer inquiries to the appropriate sales or support team members for next steps. • Serve as a trusted resource to prospects by answering initial questions, positioning Momentive’s value, and building interest in the right solution. • Conduct outbound calls and targeted email follow-ups to re-engage warm leads and accelerate them through the funnel. • Capture, maintain, and expand accurate records in Salesforce CRM by logging activities, updating prospect data, and tracking engagement. • Stay current on Momentive’s products, services, and messaging to effectively answer questions and position our solutions. • Support the sales process by preparing leads for smooth handoffs and assisting with early-stage sales cycle tasks. • Analyze and synthesize lead and prospect data from multiple sources to provide insights and recommendations to marketing and sales leadership. • Develop a working knowledge of the end-to-end marketing and sales process to help identify opportunities for continual improvement.

• Support all operational functions of the full Renewal Sales cycle • Interface, guide, educate, support & transact with Customers, Field Sales Reps, Inside Territory Account Managers, Channel Partners & Distributors on all levels of Renewal opportunities • Assist Customers, Sales, Partners & Distributors directly by phone & email with Security & Support license Renewals for both current and expired contracts • Cross & Up sell into accounts at the time of renewal • Proactively reach out to existing customers and partners to book meetings for account review and renewals • Work cross functionally with internal sales teams to facilitate renewal workflows and customer engagement • Manage inbound renewal email alias and inquiries • Utilize Salesforce CRM, Renewal Tracking System, and FreshDesk Ticketing system daily • Train new hire Sales reps on Renewal process & best practices • Meet Daily/Weekly SLAs & maintain high Customer Satisfaction ratings • Quota carrying position tied to territory Renewal goals