• Lead, develop, and manage the Connectivity Service Delivery team responsible for order intake, provisioning, turn-up, and operational readiness across the 11:11 connectivity services portfolio. • Own the end-to-end service delivery lifecycle for 11:11 Provided (Offnet or Blended) Internet (DIA, Broadband, Wireless 3G/4G/5G/LTE), Point-to-Point, Ethernet Private-Line, Ethernet LAN Services, Dark Fiber, Wavelength, 11:11 Provided Cross-Connects, and Customer Owned Circuit Support — taking each order from acceptance through provisioning to operational readiness and go-live. • Design, document, and continuously improve scalable service delivery workflows, milestones, handoffs, and quality controls that support business growth without sacrificing delivery quality. • Own the accuracy and completeness of circuit inventory and delivery records, including circuit IDs, demarcation details, LOA/CFA documentation, NID assignments, and as-built documentation, ensuring clean handoff of records to operations, billing, and support teams at go-live. • Coordinate and lead turn-up calls with customers, carriers, and vendors to deploy, test, and activate services. • Coordinate with other 11:11 Systems Service Delivery and Product teams when connectivity services are a component of a larger product solution, aligning circuit delivery timelines, dependencies, and milestones with the broader project plan to ensure connectivity is deployed in step with overall project deliverables. • Plan and facilitate hands-on dispatches (internal and third-party field resources) to aid in deployment, turn-up, and troubleshooting of services at customer and carrier locations. • Oversee the staging, configuration, shipping, and deployment of Network Interface Devices (NIDs), including Juniper, RAD, and Ciena platforms, in support of service delivery and turn-up activities. • Serve as the senior escalation point for delayed, stalled, or at-risk orders; drive carrier and vendor escalations to resolution and communicate status to customers and internal stakeholders. • Manage offnet and blended carrier/vendor relationships, including delivery intervals, performance, jeopardy management, and dispute resolution. • Partner cross-functionally with Sales, Sales Engineering, Order Management, Network Engineering, and the Network Operations Center to ensure clean handoffs into and out of service delivery, including operational readiness criteria and documentation for go-live. • Establish and report on service delivery KPIs and SLAs, including order aging, delivery intervals, on-time delivery, backlog, and first-time-right turn-up rates. • Provide technical guidance to the team on the design, implementation, and troubleshooting of telecom transport services, including T1/T3, OCx, Fiber, Ethernet Layer 2 services (Ethernet Private Line and ELAN/VPLS), and Wireless (3G/4G/5G/LTE) facilities. • Develop staffing plans, capacity models, and training programs to scale the team with order volume and portfolio growth. • Ensure accurate and timely tracking of orders and issues in ticketing and order management systems, with timely updates to customers on progress and milestones.

• Lead performance in the order that matters most: Safety, Quality, Delivery, Cost (SQDC). • Build and sustain a "Safety First" culture across the network — accountable for the physical and psychological wellbeing of thousands of team members. • Drive proactive risk assessment and human-factors engineering to continually reduce Total Recordable Incident Rate across a rapidly scaling workforce. • Drive year-over-year "Total Cost per Unit" (CPU) reductions, critical to Ford's goal of delivering more affordable electric vehicles. • Own the strategy and execution for new battery pack manufacturing lines — from equipment commissioning and systems launch through to steady-state volume production.

Role Description Develops and acquires new business revenue through sales to new and existing clients with emphasis on small to mid-size companies with high revenue. - Provides service to clients according to their needs, retaining them as clients. - Participate in team sales situations with other producers and support personnel. - May manage overall client relationships and is supported by day-to-day account management. - Assist, educate and develop other staff members in new client sales situations and existing client service requirements. - Applies industry technologies to new sales, additional sales to existing clients and account service. - Provides direction in account transfer situations. - Prepares and implements an individual business plan and production budget. - Develops and maintains interdivision/intercompany relationships consistent with our corporate culture. Qualifications - Required: Bachelor's degree, 1 year related experience, and appropriate insurance licensing required OR Bachelor's degree, participation in Gallagher's Sales Internship Program (GSIP), and appropriate insurance licensing required OR High School Diploma/GED and 6 years experience. - Preferred: Professional designation may be preferred, including CEBS, CPCU, CIC or ARM. - Behaviors: Act independently with minimal direction. Strong communication and interpersonal skills. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more...

Role Description The organisation has reached an important inflection point. It has built a proven product, established strong market traction, and is entering its next phase of growth. The challenge is no longer proving the model. The challenge is scaling it without compromising quality. That is what this role is for. We are looking for a Product Director who thrives on building operational systems that enable exceptional products to scale. This is not a traditional product management role. It is a leadership opportunity for someone who thinks in systems, has exceptionally high standards, moves with pace, and sees AI as fundamental to how modern organisations should operate. Reporting directly to senior leadership, the Product Director will lead the Product Development function responsible for the operational product layer supporting a rapidly growing programme portfolio. You will transform strategic vision into scalable operating models, build the infrastructure that enables sustainable growth, and ensure products continue to improve as the organisation expands. Your work will directly influence quality, execution speed, commercial performance, and the overall customer experience. This is a leadership role with line management responsibility for Product Development team members while working closely alongside peers responsible for learner delivery, commercial operations, technology, marketing, and partner success. What You'll Own - The operational infrastructure supporting programme development, launch and continuous improvement - Product quality across the customer journey, ensuring every improvement raises standards rather than simply increasing speed - Operational systems, tooling and AI enabled workflows that improve efficiency and scalability - Launch readiness by reducing friction, increasing repeatability and improving execution without sacrificing quality - Cross functional operating rhythms that align Product, Technology, Delivery, Commercial and Marketing teams - Operational reporting, KPIs and decision making frameworks that support continuous improvement - Prioritisation and execution across multiple initiatives, ensuring strategic objectives are translated into delivery - Building scalable operating models capable of supporting significant future growth - Developing and leading the Product Development team while coaching individuals and creating a culture of continuous improvement What You Won't Own - Strategic business direction, which is established by senior leadership - Learner facing delivery operations, which are led by a dedicated Learner Delivery Director - Academic content, curriculum design or subject matter expertise What Success Looks Like Within your first 30 days: - Develop a deep understanding of how programmes currently operate and where operational friction exists - Build strong working relationships across leadership and key cross functional teams - Identify the highest leverage opportunities to improve quality, efficiency and scalability - Understand how AI is currently being used and where it can create significantly greater value - Develop an informed perspective on what excellent operational product delivery should look like Within your first 90 days: - Lead operational improvements that measurably improve launch readiness and execution - Introduce scalable operating practices that improve consistency across programmes - Present a prioritised roadmap for product operations, tooling and AI integration - Become the trusted operational leader colleagues turn to when complex challenges arise Within your first 180 days: - Operational performance is improving across measurable KPIs - Launches become faster, more repeatable and more predictable - AI is embedded meaningfully into operational workflows rather than used as a standalone tool - The Product Development function is enabling the organisation to scale confidently without compromising quality - Senior leadership spends significantly less time resolving operational issues and more time focusing on strategic growth Who We're Looking For - You have successfully built products, operational systems or platforms within fast growing organisations - You naturally think several stages ahead and build for future scale rather than today's requirements - You combine strategic thinking with exceptional operational execution - You have a strong product mindset and care deeply about customer outcomes and quality - You are highly AI fluent and already use modern AI tools daily to improve decision making, productivity and innovation - You understand that operational excellence exists to accelerate commercial growth, not create unnecessary process - You communicate clearly, make decisions confidently and influence across functions without relying on hierarchy - You enjoy working in ambitious, fast moving environments where expectations are high and bureaucracy is low - Experience within digital learning, SaaS, technology, marketplaces or another rapidly scaling environment would be advantageous but is not essential This Role Is Not - This role is unlikely to suit someone who prefers highly structured, consensus driven organisations where change happens slowly. - It is not focused on curriculum design, academic leadership or learner delivery. - It is not a large people management position. Success comes from influencing across functions, improving systems and enabling others to perform at their best. Benefits - Collaborative, people centred performance culture - Opportunity to shape a high growth product function during a pivotal stage of organisational growth - Flexible remote working within UK hours with international collaboration - Professional development within an ambitious, fast paced environment Our Recruitment Process - Application Review: Every application is reviewed by our recruitment team and hiring stakeholders. - Introductory Conversation: A 30 minute conversation to discuss the opportunity, your experience, and mutual fit. - Leadership Interview: A 60 minute interview with senior leadership, exploring your experience, approach, and how you would contribute to the organisation's growth. - Cross Functional Interview: A 60 minute discussion with key stakeholders from across the organisation to explore collaboration, leadership style, and problem solving. - Practical Assessment: A focused take home exercise designed to reflect the challenges of the role. We ask candidates to allow approximately 2 to 3 hours to complete the assessment. - Final Conversation and Offer: A final discussion with senior leadership followed by an offer for the successful candidate. Throughout every stage, we believe in clear communication, timely feedback, and a professional candidate experience.