• Serve as the primary escalation point for service-related issues and coordinate with internal support resources to drive timely resolution. • Review aging service cases each day to identify risks, mitigate blockers, and improve case closure against assigned SLA targets. • Take corrective action when service levels are off track and support resolution of recurring customer issues through fact-based analysis. • Participate in or lead meetings and conference calls with the customer and internal teams as needed. • Ensure service case documentation, lessons learned, SOPs, and related records are received and stored in the document repository. • Perform ongoing SLA analysis and reporting for internal and external stakeholders. • Support Service Maintenance Agreement renewal discussions for assigned customers. • Complete other related duties as assigned.

Role Description OKSI is seeking a Facility Manager to oversee the operation, maintenance, and functionality of company facilities across multiple headquarters locations nationwide to ensure a safe, reliable, and efficient working environment at each site. This role manages building infrastructure, vendor coordination, preventative maintenance, workspace planning, and facility improvement projects. The Facility Manager supports daily operations by ensuring office spaces, engineering areas, and common facilities across all locations remain fully operational and well maintained. This position requires regular travel between OKSI's HQ locations and candidates must be comfortable with a travel-intensive schedule. What You Will Do - Oversee daily facility operations across multiple HQ locations, including building maintenance, repairs, preventative maintenance programs, and coordination of service requests at each site. - Coordinate maintenance and service of building systems including HVAC, electrical, plumbing, lighting, and other facility infrastructure across all locations. - Manage relationships with facility vendors and service providers — including janitorial services, landscaping, waste management, utilities, and repair contractors — at each HQ location nationwide. - Support facility upgrades, workspace changes, and infrastructure improvement projects across multiple sites, prioritizing and coordinating work in alignment with each location's operational needs. - Coordinate workspace layouts, furniture installations, workstation setups, and office reconfigurations to support team growth at each facility. - Track facility-related equipment, supplies, and maintenance materials across all locations and coordinate procurement when needed. - Monitor facility conditions at all sites and address building-related safety concerns including maintenance hazards or equipment issues. - Assist with monitoring facility expenses including maintenance services, utilities, repairs, and improvement costs across all HQ locations. - Respond to facility-related issues including maintenance emergencies or building disruptions and coordinate vendors to restore operations, including remote coordination and on-site response when travel is required. - Travel regularly between OKSI headquarters locations across the country to conduct site assessments, oversee active projects, and ensure consistent facility standards are maintained at every location. Qualifications - Five or more years of experience managing facilities, building operations, or infrastructure maintenance. - Experience coordinating building maintenance and preventative maintenance programs. - Familiarity with building systems including HVAC, electrical, plumbing, and lighting. - Experience managing vendors and service providers. - Strong organizational and project coordination skills. - Ability to manage multiple operational priorities and facility needs across geographically distributed locations. - Strong problem solving and communication skills, with the ability to coordinate effectively across remote and in-person teams. - Proficiency with Microsoft Office and facility tracking systems. - Willingness and ability to travel regularly between OKSI headquarters locations across the United States. Preferred Qualifications - Experience supporting engineering, laboratory, or technical work environments. - Experience working within aerospace, defense, or government contracting organizations. - Experience coordinating office expansions or workspace planning. - Professional certification such as Certified Facility Manager (CFM) or Facilities Management Professional (FMP). Benefits - Salary range: $82,000 – $110,000 annually. - Medical, dental, and vision coverage fully paid by the employer for employees. - Three weeks of vacation to start. - Automatic company contribution to 401K – 5% of earned wages (no matching required). - Educational assistance and professional development opportunities. - In-office (Jacksonville, AK) or remote work (United States) available (position dependent). Additional Requirements - You must have, or be eligible to obtain, a U.S. Department of Defense Secret security clearance. You will be subject to government security investigations and must be able to access classified information. The inability to obtain a security clearance will result in you being ineligible for the position. We are an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other status protected by law. We provide reasonable accommodations for qualified individuals with disabilities in the application and hiring process. The person hired will have access to information and items subject to U.S. export controls, and therefore, must either be a “U.S. person” as defined by 22 C.F.R. This employer participates in E-Verify.

• Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience. • Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment. • Drive revenue growth and achieve Key Performance Indicators (KPIs) through effective execution of all Customer Care & Aftersales (CCA) programs and initiatives. • Lead standardized dealer contact processes, focusing on dealer-specific priorities and GM performance objectives. • Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic. • Develop and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds. • Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction. • Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes. • Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements. • Resolve aftersales customer concerns, including but not limited to: SPAC (Service Parts Assistance Center), CAC (Customer Assistance Center), TAC (Technical Assistance Center), Goodwill, Warranty, and Policy Requests. • Monitor and deliver on KPIs including: Sales Reporting Tool (SRT) objectives, Net Promoter Score (NPS), Customer Retention, and Service Training Standards (STS).

• work in conjunction with other Huron and client team members • lead the implementation life cycle including planning, configuration, design, build, conversion, training, go-live and post-production support • perform a wide range of functions in a highly-dynamic position with considerable visibility • execute well-developed talents and embrace career growth