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District Manager, Parts & Service
Location
California
Posted
3 days ago
Salary
$105.6K - $140.7K / year
Seniority
Senior
Job Description
District Manager, Parts & Service
General Motors
• Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience. • Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment. • Drive revenue growth and achieve Key Performance Indicators (KPIs) through effective execution of all Customer Care & Aftersales (CCA) programs and initiatives. • Lead standardized dealer contact processes, focusing on dealer-specific priorities and GM performance objectives. • Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic. • Develop and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds. • Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction. • Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes. • Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements. • Resolve aftersales customer concerns, including but not limited to: SPAC (Service Parts Assistance Center), CAC (Customer Assistance Center), TAC (Technical Assistance Center), Goodwill, Warranty, and Policy Requests. • Monitor and deliver on KPIs including: Sales Reporting Tool (SRT) objectives, Net Promoter Score (NPS), Customer Retention, and Service Training Standards (STS).
Job Requirements
- Bachelor’s Degree or equivalent professional experience.
- Minimum 3-5 years of experience leading and improving dealership Fixed Operations.
- Strong automotive industry knowledge and business acumen including service operations, warranty processes, and customer experience management.
- Deep understanding of Dealership Service & Parts Operations, including Automotive Parts and Service Systems, Dealer Operating Reports & Fixed Ops Analysis Tools, Profit department structures and interdependencies, and Consultative selling techniques.
- Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools.
- Excellent oral and written communication skills, with the ability to inform and persuade effectively.
- The ability to manage multiple tasks, adapt and thrive in a changing environment where there is a degree of ambiguity.
Benefits
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Accounts
- Retirement savings plan
- Sickness and accident benefits
- Life insurance
- Paid vacation & holidays
- Tuition assistance programs
- Employee assistance program
- GM vehicle discounts
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