Title: Customer Experience Assistance Animal Specialist Location: Hybrid (Mooresville, North Carolina, US) Department: Customer Experience Job Description: Job Purpose/Overview: As an Assistance Animal Specialist on our Customer Experience team, you will regularly manage escalated and complicated situations related to Assistance Animals. You will assist customers and clients who have complex Assistance Animal-related questions with comprehensive knowledge, compassion, and efficiency. Additionally, you will work closely with team members both within the Customer Experience team and in other related departments in order to provide excellent customer service to our customers and clients. Objectives: - Complex Issue Management: Independently resolve escalated Zendesk tickets regarding Assistance Animals with empathy, technical expertise, and speed. - Conflict Resolution: Expertly de-escalate high-tension situations to ensure positive outcomes for both clients and customers. - Interdepartmental Liaison: Partner with the Assistance Animal team to streamline communication and provide cross-functional support. - Process Improvement: Proactively identify workflow inefficiencies and propose creative solutions to enhance company growth. - Special Projects: Support cross-departmental initiatives and peer mentorship without compromising core CX responsibilities. Customer Support: - Use all applicable tools (ZenDesk, Hubspot, Slack, Wiki, and applicable documents) to manage the functions of receiving, analyzing, resolving, and documenting customers’ and clients’ needs, issues, and complaints following the organization’s requirements. - Respond quickly, professionally, and accurately to customer and client inquiries regarding a wide range of questions and concerns regarding Assistance Animals. - Contribute towards a positive work environment - Provide support and transparent communication to all other departments with customer experience issues Assistance Animal Specialist Specific Duties: - Show attention to detail, problem-solving skills, and critical thinking skills. - Analyze submitted documentation to determine whether it is sufficient to meet Fair Housing guidelines. - Review other profile information for accuracy of information. - Perform profile returns or start the verification process as appropriate. - Contact medical providers by email, fax, or phone to verify documentation. - Take ownership of assignments and be proactive towards achieving goals. - Be able to synthesize all of the information given across all platforms to come up with best possible solution for the situation - Occasionally assist a client or customer over the phone Essential Job Functions: - Prolonged periods of sitting and working on a computer. - Proficient computer skills with the ability to learn new software. - Meet individual performance targets by achieving key productivity and quality KPIs. - Contribute to a collaborative team by sharing ideas and process improvements, while working in a hybrid environment that requires being in the office 3 days a week. Regular attendance at in-office team meetings and training sessions is a component of the hybrid work model. Qualifications: - Expertise: Background in disability-related fields (Psychology, Behavioral Health, or Special Education) and 1+ years of customer service experience preferred. - Communication: Exceptional active listening and professional articulation skills; experience with de-escalation and tactful conflict resolution. - Technical Proficiency: Skilled in CRM and collaboration tools, including Zendesk, HubSpot, Google Suite, Zoom, and Slack. - Operational Skills: Proven ability to multitask and prioritize in fast-paced environments while maintaining high-quality performance markers. - Core Attributes: Detail-oriented, proactive in seeking clarity, and a compassionate team player with a resilient growth mindset. About PetScreening Our Vision: PetScreening strives to be the global leader for pet screening and animal validation. We want to make the world more pet inclusive no matter where you live, work, play, or stay. Our Mission: PetScreening advocates responsible pet ownership and helps validate legitimate assistance animal accommodation requests. What We Do: PetScreening™ is the fastest growing pet-property tech SaaS company. We help property managers and housing providers manage residents' pets and assistance animals (service animals/emotional support animals/companion animals/etc.). Our proprietary screening platform adds an additional layer of liability protection by having a standardized process when dealing with household pets and assistance animals. Our Culture: PetScreening has a pet-friendly office located in the heart of the Merino Mill in Mooresville, NC (Lake Norman area). Our large office provides space for independent, team, and large group collaboration within several different types of work spaces. Our casual office environment encourages our employees to bring their pets to work. We offer a hybrid schedule, which includes select optional remote work days allowing our employees to work hard while having fun. Benefits Offered: - Medical/Dental/Vision/HSA benefits offered after 30 days of employment. - Company sponsored Life Insurance and Short Term Disability. - Optional Life Insurance and Long Term Disability Plans. - 401(k) with 3% match regardless of employee contribution. Quarterly open enrollment. - Paid time off accrual beginning first day of employment - Paid holidays - Optional remote work days - Paid Family/Military/Bereavement leave - Pet friendly office

Role Description As a HubSpot CRM Specialist, you will manage, optimize, and expand the client’s HubSpot ecosystem. This role will be responsible for maintaining CRM data integrity, building customer segmentation, developing marketing automation workflows, creating reports and dashboards, and supporting sales and marketing initiatives through the HubSpot platform. Duties and Responsibilities - HubSpot CRM Administration - Manage and maintain all customer, company, deal, and custom object records within HubSpot - Ensure data accuracy, consistency, and integrity across the CRM - Perform ongoing database maintenance, cleansing, and optimization - Marketing Automation & Campaign Management - Build, deploy, and optimize email marketing campaigns within HubSpot - Create and maintain automated workflows for lead nurturing, customer retention, and sales enablement - Manage SMS, email, and lifecycle marketing programs through HubSpot - Support integration and management of advertising audiences and remarketing campaigns within HubSpot - HubSpot Reporting & Analytics - Create and maintain dashboards for marketing, sales, and executive leadership teams - Develop reports on campaign performance, customer engagement, lead generation, pipeline activity, and revenue attribution - Analyze customer lifecycle stages and identify opportunities for optimization - Track sales team activity, lead follow-up, and conversion performance - Provide actionable insights and recommendations based on CRM data - HubSpot Optimization & Strategy - Identify opportunities to improve CRM processes, automation, and user adoption - Collaborate with marketing, sales, and leadership teams to align HubSpot capabilities with business objectives - Recommend and implement best practices for CRM management and marketing automation - Support new HubSpot feature adoption and system enhancements - Document processes and provide training to internal users when needed Qualifications - Two or more years of experience managing and optimizing HubSpot CRM - Experience with HubSpot Marketing Hub and Sales Hub - Strong understanding of CRM data management, segmentation, and automation best practices - Experience creating reports, dashboards, and performance analyses within HubSpot - Experience implementing and managing email marketing and automated customer journeys - Knowledge of lead management, lifecycle stages, and sales pipeline reporting - Strong analytical and problem-solving skills - Experience troubleshooting data quality and CRM process issues - Excellent organizational and project management abilities Advantageous Skills/Experience - Experience with Documentation - HubSpot certifications

Role Description En IBR LATAM, empresa líder con más de 16 años en el mercado, nos encontramos en la búsqueda de los mejores talentos para nuestra campaña Claro VTR. Si tienes perfil persuasivo y buscas crecimiento profesional, ¡únete a nuestro equipo! Puesto Disponible: Asesor de Retenciones Claro Chile - Sede Santa Anita Qualifications - Experiencia de 3 a 6 meses en Call Center - Habilidades de manejo de objeciones, escucha activa y persuasión - Orientación a resultados, tolerancia a la presión y comunicación asertiva Requirements - Ingreso a planilla desde el primer día de capacitación - Capacitación corta: Solo 10 días de formación teórica - OJT: Acompañamiento práctico y dinámico - Línea de carrera: Oportunidades de ascenso a partir del 6.º mes - Pagos puntuales: Excelente clima laboral y estabilidad - Opción de pasar a remoto al 3° mes Benefits - Sueldo fijo S/ 1,130 - Comisiones ilimitadas - Bono de Bienvenida S/100 - Bono de Permanencia S/100 - Planilla Completa - Horario de Gestión (Presencial): Lunes a Viernes de 9:00am a 7:00pm (48 horas semanales) / Sábados 4hrs al día - Descanso: Domingo (2 primeros meses, tercer mes al ser remoto sería Sábado o Domingo) Company Description *FIRMA CONTRATO 15/07/2026 - COBRA A FINES DE MES JULIO* #LI-Onsite

Role Description A boutique appellate law firm is hiring a Legal Intake Specialist to serve as the first point of contact for prospective clients and convert inbound inquiries into booked consultations and signed engagements. Operating at a premium price point, the firm serves professional clients navigating high-stakes appeals after an unfavorable trial outcome. It is a small, fast-growing practice in startup mode, where precision and a polished client experience define the brand and every client touchpoint carries weight. - Manage inbound calls - Screen prospects for qualified appeals work - Book consultations - Prepare engagement agreements using a custom contract-automation tool - Ensure error-free agreements, accurately spelled names, and correct figures - Maintain consistently professional written and phone communication Qualifications - Experience in a phone-based client intake, customer service, or front-desk role handling inbound calls and prospect screening - Hands-on experience drafting client-facing written communication (emails, documents) with accurate spelling, grammar, and formatting - Experience preparing contracts, engagement agreements, or templated documents requiring accurate numerical data entry and calculations - Demonstrated ability to manage multiple concurrent prospects and follow-ups using scheduling, CRM, or practice-management tools - Proficiency with business productivity and communication tools (email, video conferencing, VoIP/phone systems) - Experience serving professional or high-expectation clientele - C1+ English (CEFR) for real-time phone communication and client-ready written correspondence Requirements - Prior experience in a legal services or law firm environment (Nice-to-Have) - Familiarity with Clio Grow, Clio Manage, or comparable legal practice management software (Nice-to-Have) - Experience with Dialpad or comparable VoIP phone systems (Nice-to-Have) - Experience with document-automation tools (e.g., Gavel) or e-signature platforms (Nice-to-Have) Benefits - Competitive Salary: Based on experience and skills - Remote Work: Fully remote—work from anywhere - Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting - Generous PTO: In accordance with company policy - Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees - Direct Mentorship: Guidance from international industry experts - Learning & Development: Ongoing access to resources for professional growth - Global Networking: Connect with professionals worldwide