• Review incentive applications submitted by customers and contractors to confirm they are complete, accurate, and qualify for the program. • Enter and maintain data in incentive database(s) and process applications through to payment. • Communicate via email with customers and contractors to request missing information or clarify project qualification. • Maintain knowledge of program products, services, and processing procedures. • Communicate and help resolve disputed rebate claim data. • Provide guidance to customers and contractors in interpreting program policies to ensure participation and compliance. • Perform regular application auditing and quality control. • File applications, retrieve data, and run database queries and reports.

Role Description The Document Processor plays a vital role within our remote call/contact center team, focusing on the efficient handling of student enrollment documentation. Key responsibilities include: - Downloading, uploading, reviewing, and approving or rejecting student documents for enrollment. - Processing enrollment applications, managing student records, and maintaining accurate and compliant student files. - Accurately communicating document requirements and next steps to families primarily through chat-based platforms. - Managing high workloads with professionalism, accuracy, and efficiency. Qualifications - High School Diploma / GED and relevant work experience, OR - Minimum of 2 years of experience in a similar call center role. Requirements - High-speed internet connection (minimum 50Mbps download speed and 10Mbps upload speed). - Ethernet connection is preferred. - Maintain a distraction-free, professional home office during work hours. - Own or have daily access to a smart device (e.g., phone, tablet) capable of downloading and using apps. - Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams) and web-based systems. - Ability to clear required background check. Benefits - Flexible work environment. - Opportunity to contribute to the mission of helping families access quality education.

• Prepare and process Federal Student Aid and military funds for current learners • Provide document review for accuracy, compliance, and completeness • Track Institutional Student Information Records (ISIR) and assist in preparing disbursements • Complete verification processes for eligibility • Ensure compliance with federal regulations and requirements

Role Description AnnieMac Home Mortgage is looking to hire a Full Time Processor to be responsible for the processing of conventional, FHA, VA, and/or USDA loans in accordance with all company, investor, and insurer guidelines. Candidates should have experience directly related to the Mortgage Industry. Under the direct supervision of Operations Management, the job responsibilities of the Processor position include, but are not limited to, the following: - Enter all data on new loans as received into the computer system as needed for initial submission through the appropriate Loan Origination System (LOS). - Maintain an open line of communication with the borrowers, loan originator, underwriter, realtor, and/or builder throughout the entire process assisting each as needed. - Monitor all incoming mail and documents for verification information on data used to obtain any loan approval. - Log all incoming data into the LOS for tracking purposes. - Register loans and obtain FHA and VA I.D. numbers, as applicable. - Order credit report and private mortgage insurance from Company approved service providers, as required, by the loan approval. - Order, obtain, review, and approve any required appraisal documentation from a Company approved appraiser, as required by Company or investor guidelines for the product under which the loan was originated/approved. - Prepare all loans approved for closing by collecting/obtaining all information/documentation required to clear any underwriting approval conditions. - Obtain any clear/satisfactory certifications required by the loan approval, property type, investor/insurer guidelines and/or appraisal. - Notify Closing Department of all loans scheduled to close and supply them with the file at least 48 hours prior to the scheduled date. - When loans are scheduled for closing, responsible for delivering a completed package to Closing Department to ensure approved credit package has the appropriate information. - Complete all Company mandatory trainings within the required timelines. Requirements - Ensure Documents to Closing within 48 Hours: - Productive weekly or regularly scheduled status calls. - Weekly pipeline meeting with Processors. - Pre-Close Checklist with Client 48 hours prior to closing. - Attend Closing if Loan Originator is unable to do so. - Call and get all conditions. - Working with Clients: - Research Client Scenarios with Underwriting and Investor Guidelines. - Assist Loan Originators with callbacks of borrowers to set up face-to-face appointments only. Discussion of loan terms are not permitted. Qualifications - 1+ years experience in the mortgage industry, preferably processing loans. - High school Diploma or equivalent. - Excellent communication skills. - If working remotely, minimum of 20 mbps download and 3 mbps upload internet bandwidth speeds are required. Benefits - Medical, dental and vision plans. - Voluntary benefits, including 401K. Company Description ***AnnieMac Home Mortgage participates in E-Verify*** ***AnnieMac Home Mortgage is an Equal Opportunity Employer***