• Drive the end-to-end enterprise Workday HCM implementation, ensuring the program stays within scope, timeline, and budget. • Develop and manage the integrated project plan, milestones, and critical dependencies across the project lifecycle. • Establish and lead the project governance structure, facilitating steering committee engagement and high-level executive reporting. • Coordinate seamlessly across HR, IT, Operations, and executive leadership to ensure cross-functional alignment. • Oversee vendor and system integrator relationships while proactively managing risks, issues, and change control. • Lead the large-scale testing strategy, including System Integration Testing (SIT) and User Acceptance Testing (UAT). • Partner with business units to ensure organizational readiness, adoption, and smooth change management throughout the go-live.

• Support project execution by managing timelines, tracking deliverables, and maintaining visibility into project status • Coordinate cross-functional collaboration across marketing, creative, and stakeholder teams to ensure alignment • Facilitate regular team check-ins to monitor progress, surface risks, and maintain momentum • Identify and escalate blockers or risks to appropriate stakeholders for resolution • Communicate project updates, timeline changes, and priorities to stakeholders and leadership • Maintain project documentation and task tracking within project management tools (Asana, Workfront, or similar) • Support coordination of marketing or content deliverables as needed to align with project timelines

Role Description As the Senior Project Manager, Support Content, you’ll lead the day‑to‑day execution and continuous improvement of H&R Block’s support content ecosystem. You’ll work directly in the content and the workflows around it—ensuring client‑facing and associate‑facing materials are accurate, consistent, well‑structured, and easy to find. Partnering closely with Customer Care, Product, Technology, Operations, and SMEs, you’ll apply standards and governance in practice, use data to prioritize improvements, and keep the knowledge base current, trustworthy, and effective at scale. Day to day, you’ll: - Manage the end‑to‑end support content lifecycle—from intake and drafting through editing, publishing, maintenance, and retirement. - Review and improve content for accuracy, clarity, consistency, and adherence to editorial standards. - Maintain and evolve taxonomy, metadata, and information architecture to improve organization, search, and findability. - Apply governance routines (audits, SLAs, freshness checks) to keep content current, compliant, and reliable. - Partner with Customer Care, Product, Technology, Operations, and SMEs to resolve content issues, close gaps, and align priorities. - Analyze content performance, search data, and user feedback to identify opportunities and sequence updates. - Streamline daily workflows and templates to reduce rework and accelerate high‑quality publishing. Qualifications - Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience. - 5+ years of experience creating, editing, managing, or governing support content such as help center articles, knowledge base materials, client‑facing documentation, or internal support content. - Demonstrated expertise in hands‑on editing for clarity, accuracy, consistency, and plain‑language standards, including coaching authors and upholding high content quality. - Practical experience managing content lifecycle workflows, including intake, drafting, SME review, approvals, publishing, maintenance, and archival processes. - Strong command of content governance practices, including style guides, voice and tone standards, metadata, and structured content rules. - Experience with information architecture and taxonomy, including categorization, tagging, naming conventions, and navigation models in support or self‑service environments. - Ability to use content performance data (e.g., search success, case deflection, engagement, content health) to identify gaps, prioritize updates, and measure improvement. - Experience working cross‑functionally with content authors, SMEs, customer support teams, product, technology, and operations partners in a content‑driven environment. Requirements - Experience participating in or supporting content governance councils, editorial boards, or quality review programs across multiple teams. - Background in developing or maintaining taxonomy, schema, or structured content models for large‑scale help centers or internal knowledge bases. - Familiarity with AI‑assisted content tools, semantic search, or retrieval‑augmented knowledge systems used in modern support environments. - Experience implementing or improving content operations frameworks, such as workflow automation, content SLAs, audit cycles, or version control. - Tax, financial services, or regulated‑industry experience, or familiarity working with compliance‑driven content. Benefits - Competitive compensation and benefits to support your health and well-being. - Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage. - Participation in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program. - Automatic enrollment in Business Travel Accident Insurance. - Receive Associate Tax Prep benefit. Company Description Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey.

*We are actively hiring for a Content Enablement Project Manager (Consultant) to support high-visibility enablement initiatives within an enterprise environment. This is a live, funded engagement running through June 30, 2026, with strong potential for extension beyond that date. We are seeking a strong Project Manager first — someone who can lead complex workstreams end-to-end — with exceptional PowerPoint and executive storytelling skills. The ideal candidate also brings a marketing background and design instincts, with the ability to elevate messaging through clean visuals and structured narratives. Please note: To be considered, candidates must submit examples of PowerPoint, design, or content creation work for review by the account manager.* As an Content Enablement Project Manager (Consultant) for AG Consulting Partners, a typical day might include the following: - Lead and manage cross-functional enablement initiatives from planning through execution - Drive timelines, stakeholder alignment, risk mitigation, and execution rigor - Partner with senior leaders to build executive-ready presentations and enablement materials - Translate complex ideas into structured, compelling PowerPoint decks - Develop marketing-forward messaging frameworks to support field enablement efforts - Create or enhance infographics and visual elements to elevate storytelling - Continuously improve processes and materials to drive clarity and adoption This job is for you if: - You excel in collaboration. You thrive in team settings, effectively engaging with diverse groups to achieve common goals. - You are adaptable and resilient. You embrace change, maintain composure under pressure, and navigate ambiguity with confidence. - You possess strong problem-solving skills. You approach challenges analytically and creatively, persisting until you find effective solutions. - You have a keen attention to detail. You ensure accuracy and consistency in your work, understanding that precision is crucial in marketing initiatives. - You are an effective communicator. You convey ideas clearly and persuasively, both in writing and verbally, facilitating understanding and collaboration. - You demonstrate leadership and influence. You can guide teams and stakeholders towards shared objectives, even without formal authority. - You are customer-focused. You prioritize client needs and experiences, striving to deliver exceptional service and value. - You are committed to continuous learning. You proactively seek opportunities to expand your knowledge and skills, staying abreast of industry trends and best practices.