Job Closed
This listing is no longer active.
Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey.
Senior Project Manager, Support Content
Location
United States
Posted
107 days ago
Salary
$89.8K - $134.7K / year
Seniority
Lead
No structured requirement data.
Job Description
Senior Project Manager, Support Content
H&R Block
Role Description As the Senior Project Manager, Support Content, you’ll lead the day‑to‑day execution and continuous improvement of H&R Block’s support content ecosystem. You’ll work directly in the content and the workflows around it—ensuring client‑facing and associate‑facing materials are accurate, consistent, well‑structured, and easy to find. Partnering closely with Customer Care, Product, Technology, Operations, and SMEs, you’ll apply standards and governance in practice, use data to prioritize improvements, and keep the knowledge base current, trustworthy, and effective at scale. Day to day, you’ll: - Manage the end‑to‑end support content lifecycle—from intake and drafting through editing, publishing, maintenance, and retirement. - Review and improve content for accuracy, clarity, consistency, and adherence to editorial standards. - Maintain and evolve taxonomy, metadata, and information architecture to improve organization, search, and findability. - Apply governance routines (audits, SLAs, freshness checks) to keep content current, compliant, and reliable. - Partner with Customer Care, Product, Technology, Operations, and SMEs to resolve content issues, close gaps, and align priorities. - Analyze content performance, search data, and user feedback to identify opportunities and sequence updates. - Streamline daily workflows and templates to reduce rework and accelerate high‑quality publishing. Qualifications - Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience. - 5+ years of experience creating, editing, managing, or governing support content such as help center articles, knowledge base materials, client‑facing documentation, or internal support content. - Demonstrated expertise in hands‑on editing for clarity, accuracy, consistency, and plain‑language standards, including coaching authors and upholding high content quality. - Practical experience managing content lifecycle workflows, including intake, drafting, SME review, approvals, publishing, maintenance, and archival processes. - Strong command of content governance practices, including style guides, voice and tone standards, metadata, and structured content rules. - Experience with information architecture and taxonomy, including categorization, tagging, naming conventions, and navigation models in support or self‑service environments. - Ability to use content performance data (e.g., search success, case deflection, engagement, content health) to identify gaps, prioritize updates, and measure improvement. - Experience working cross‑functionally with content authors, SMEs, customer support teams, product, technology, and operations partners in a content‑driven environment. Requirements - Experience participating in or supporting content governance councils, editorial boards, or quality review programs across multiple teams. - Background in developing or maintaining taxonomy, schema, or structured content models for large‑scale help centers or internal knowledge bases. - Familiarity with AI‑assisted content tools, semantic search, or retrieval‑augmented knowledge systems used in modern support environments. - Experience implementing or improving content operations frameworks, such as workflow automation, content SLAs, audit cycles, or version control. - Tax, financial services, or regulated‑industry experience, or familiarity working with compliance‑driven content. Benefits - Competitive compensation and benefits to support your health and well-being. - Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage. - Participation in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program. - Automatic enrollment in Business Travel Accident Insurance. - Receive Associate Tax Prep benefit. Company Description Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey.
Related Guides
Related Categories
Related Job Pages
More Project Manager Jobs
Content Enablement Project Manager (Consultant)
AG Consulting Partners, Inc.AG Consulting Partners, Inc. is a Redmond-based boutique consulting firm. Our mission is to embrace the entrepreneurial spirit to relentlessly deliver an exceptional experience and results for our people and our clients. We’re humbled to be consistently acknowledged by local and national organizations for our success, including Consulting Magazine, Puget Sound Business Journal, and Inc. 5000. The compensation for this position is tailored to reflect your unique skill set, relevant experience, and the current dynamics of the job market. The annual salary range for this role is: 120,000-135,000 in addition to our comprehensive benefits package.
*We are actively hiring for a Content Enablement Project Manager (Consultant) to support high-visibility enablement initiatives within an enterprise environment. This is a live, funded engagement running through June 30, 2026, with strong potential for extension beyond that date. We are seeking a strong Project Manager first — someone who can lead complex workstreams end-to-end — with exceptional PowerPoint and executive storytelling skills. The ideal candidate also brings a marketing background and design instincts, with the ability to elevate messaging through clean visuals and structured narratives. Please note: To be considered, candidates must submit examples of PowerPoint, design, or content creation work for review by the account manager.* As an Content Enablement Project Manager (Consultant) for AG Consulting Partners, a typical day might include the following: - Lead and manage cross-functional enablement initiatives from planning through execution - Drive timelines, stakeholder alignment, risk mitigation, and execution rigor - Partner with senior leaders to build executive-ready presentations and enablement materials - Translate complex ideas into structured, compelling PowerPoint decks - Develop marketing-forward messaging frameworks to support field enablement efforts - Create or enhance infographics and visual elements to elevate storytelling - Continuously improve processes and materials to drive clarity and adoption This job is for you if: - You excel in collaboration. You thrive in team settings, effectively engaging with diverse groups to achieve common goals. - You are adaptable and resilient. You embrace change, maintain composure under pressure, and navigate ambiguity with confidence. - You possess strong problem-solving skills. You approach challenges analytically and creatively, persisting until you find effective solutions. - You have a keen attention to detail. You ensure accuracy and consistency in your work, understanding that precision is crucial in marketing initiatives. - You are an effective communicator. You convey ideas clearly and persuasively, both in writing and verbally, facilitating understanding and collaboration. - You demonstrate leadership and influence. You can guide teams and stakeholders towards shared objectives, even without formal authority. - You are customer-focused. You prioritize client needs and experiences, striving to deliver exceptional service and value. - You are committed to continuous learning. You proactively seek opportunities to expand your knowledge and skills, staying abreast of industry trends and best practices.
Project Manager – Executive Reporting
ICFFounded in 1969, ICF is a global advisory and technology services company headquartered in Reston, Virginia. It delivers data-driven solutions across energy, en
• Collaborate with the Director and direct reports to track the status of projects • Keep the Director informed on project status, delays, and pertinent information • Provide updates using PowerPoint, Excel, and Word • Facilitate meetings with internal teams to obtain status
Independent Engineer Project Manager – Solar
ICFFounded in 1969, ICF is a global advisory and technology services company headquartered in Reston, Virginia. It delivers data-driven solutions across energy, en
• Lead technical due diligence and oversee construction and completion monitoring for energy and infrastructure assets. • Manage client relationships and serve as a trusted advisor. • Provide technical direction to multi-disciplinary project teams. • Deliver high-quality work on time and within budget. • Ensure client satisfaction and foster long-term partnerships. • Support business development through opportunity identification, proposal development, and market engagement. • Stay ahead of industry trends and emerging technologies.
• Lead the end‑to‑end Quality System integration for the New Zealand site, ensuring execution in alignment with Abbott and Abbott Nutrition global QA standards. • Partner with the Site Quality Director and site/divisional leadership to define program scope, priorities, timelines, and governance structure. • Assess existing quality systems and develop a clear transition roadmap to meet Abbott’s policies, procedures, and compliance requirements. • Direct implementation of new QS processes and documentation, ensuring operational continuity and regulatory compliance during the transition. • Coordinate cross‑functional integration activities across Manufacturing, Materials Management, Engineering, R&D, Commercial Operations, Regulatory Affairs, and Legal to maintain alignment and execution discipline. • Lead organizational change management, including stakeholder engagement, communication planning, training development, and readiness assessments. • Establish and maintain strong relationships with in‑country regulatory authorities and verification service providers to support compliant system transition and inspection readiness. • Monitor progress against program deliverables; identify risks, gaps, and dependencies; and lead structured problem-solving to resolve issues. • Prepare and deliver regular dashboards, program updates, and risk/mitigation summaries to leadership teams at the site and division levels. • Ensure project execution adheres to Abbott’s global project management methodologies, tools, and best practices. • Represent Abbott on-site throughout the 2–3 year expat assignment, fostering collaboration, alignment, and adoption across local teams.

