• Maintain departmental established productivity and quality goals • Process and quality review complex transactions; including owning a designated book of business supporting highly visible and/or complex clients • Support Associate and Specialist roles as product and procedure SME and Business Analysts and Managers as first point of leadership contact • Ensure all work (transactional and reporting) is completed timely according to contractual SLAs • Serve as point of contact for internal/external audits and SME for risk and control items • Design clear, respectful communications/presentations and deliver them across multiple audiences • Serve as primary point of contact for internal business partners

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The RoleThe Link and OpenData vision is to become the global leader in deep and reference data for life sciences. The core of our products is manually curated data captured using rule-based web research. We create high-quality data through efficient processes. As a Process Expert in Data Operations, you will improve processes across all operations teams. You will support the teams in simplifying and increasing the resilience of processes. You will be hands-on in improving our tools. You will improve interfaces between teams. You will ensure your improvements are carried out throughout the organization. You will work closely with the Director of Data Operations. This role will enable you to gain a broad and deep understanding of our data operations and, by that, learn about the different Link and OpenData products. You will work on a broad range of projects with many different stakeholders. To thrive in your role, you need to be strong in conceptual thinking while being hands-on. You are a fast learner, detail-oriented, have a growth mindset, and make decisions based on facts and KPIs. You communicate effectively with stakeholders and can deliver high-quality results within a tough timeline. You are comfortable working remotely in an international environment. What You'll Do - Shadow the curation processes - Simplify processes and process documentation - Increase automation in our tools, incl. sheets, reports, dashboards - Manage change projects with 10+ teams - Upskill the team on process excellence Requirements - 3+ years of work experience in a fast-paced environment, e.g., consulting, start-up, a tech company - Experience in improving processes - Experience in leading cross-functional teams - Worked or studied in international environments - Excellent written and verbal English skills Nice to Have - Data Analysis skills (e.g., SQL, Python) - Work experience in operations - Work experience in data product companies Interviewing with Veeva We value your time and believe in a transparent hiring process. Here is the process you can expect. - Follow the application process and submit your resume. - Within 3 days, you will receive a link to a personality assessment administered by a third party. - Once you complete the assessment, our team will review your full application package and follow up via email with our decision. - If moving to the interview stage, the process is as follows: - A conversation with the hiring manager - A practical case exercise - A final conversation with our group's Senior Leader. - Once all interviews are complete, the manager will be in touch with a final decision. Perks & Benefits - 1% charitable giving program - Life insurance - Fitness reimbursement Compensation - Total compensation: 30,000 - 45,000 EUR - The total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus. #RemotePortugal#LI-Associate Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The RoleThe Link and OpenData vision is to become the global leader in deep and reference data for life sciences. The core of our products is manually curated data captured using rule-based web research. We create high-quality data through efficient processes. As a Process Expert in Data Operations, you will improve processes across all operations teams. You will support the teams in simplifying and increasing the resilience of processes. You will be hands-on in improving our tools. You will improve interfaces between teams. You will ensure your improvements are carried out throughout the organization. You will work closely with the Director of Data Operations. This role will enable you to gain a broad and deep understanding of our data operations and, by that, learn about the different Link and OpenData products. You will work on a broad range of projects with many different stakeholders. To thrive in your role, you need to be strong in conceptual thinking while being hands-on. You are a fast learner, detail-oriented, have a growth mindset, and make decisions based on facts and KPIs. You communicate effectively with stakeholders and can deliver high-quality results within a tough timeline. You are comfortable working remotely in an international environment. What You'll Do - Shadow the curation processes - Simplify processes and process documentation - Increase automation in our tools, incl. sheets, reports, dashboards - Manage change projects with 10+ teams - Upskill the team on process excellence Requirements - 3+ years of work experience in fast-paced environments, e.g., consulting, start-up, a tech company - Experience in improving processes - Experience in leading cross-functional teams - Worked or studied in international environments - Excellent written and verbal English skills Nice to Have - Data Analysis skills (e.g., SQL, Python) - Work experience in operations - Work experience in data product companies Interviewing with Veeva We value your time and believe in a transparent hiring process. Here is the process you can expect. - Follow the application process and submit your resume. - Within 3 days, you will receive a link to a personality assessment administered by a third party. - Once you complete the assessment, our team will review your full application package and follow up via email with our decision. - If moving to the interview stage, the process is as follows: - A conversation with the hiring manager - A practical case exercise - A final conversation with our group's Senior Leader. - Once all interviews are complete, the manager will be in touch with a final decision. Perks & Benefits - 1% charitable giving program - Medical private insurance - Private pension plan - Life insurance - Fitness reimbursement Compensation - Total compensation: 35,000 - 50,000 EUR - The total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus. #RemoteSpain#LI-Associate Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

The Cox Automotive Fixed Operations Performance Manager plays a critical role in driving value and retention across the Dealer Solutions portfolio-including F&I, DMS, and Xtime Service products-for franchise and large independent automotive dealers. This role is designed for professionals with deep retail automotive experience, especially in fixed operations, who can translate dealership challenges into actionable solutions using Cox Automotive's suite of technologies. This position is ideal for someone who has managed or worked extensively within dealership service departments, understands the nuances of dealership operations, and can serve as a trusted advisor to clients. The Operations Performance Manager is the primary point of contact for Dealertrack and Xtime solutions and is responsible for maximizing product utilization, improving dealership performance, and driving organic growth. This is a regional position encompassing Arkansas, Tennessee, Missouri, and Mississippi. We are open to applicants in the Central time zone. What You'll Do - Serve as a strategic partner to automotive dealerships, leveraging your hands-on dealership experience to drive adoption and performance of Cox Automotive solutions. - Evaluate dealership operations and align product usage with dealer goals, focusing on efficiency, profitability, and customer satisfaction. - Establish a regular cadence of in-store and virtual engagements to assess performance, identify gaps, and implement process improvements. - Apply your fixed ops expertise to optimize service lane operations using Xtime and related tools. - Identify upsell opportunities by understanding dealership pain points and recommending relevant solutions. - Collaborate closely with sales and product teams to ensure seamless integration of new offerings into dealership workflows. - Proactively manage at-risk accounts using a consultative, data-driven approach to retain and grow relationships. - Stay current on product updates and enhancements and communicate their value in the context of dealership operations. What's In It For You? Here's a sneak peek of the benefits you could experience as a Cox employee: - A competitive salary and top-notch bonus/incentive plans. - A pro-sales culture that honors what salespeople (like you!) contribute to our success. - Exceptional work-life balance, flexible time-off policies and accommodating work schedules. - Comprehensive healthcare benefits, with multiple options for individuals and families. - Generous 401(k) retirement plans with company match. - Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. - Professional development and continuing education opportunities. - Access to financial wellness/planning resources. Check out all our benefits. Who You Are Minimum Requirements: - Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field - Safe drivers needed; valid driver's license required Preferred Qualifications: - 2+ years managing a fixed operations department or equivalent experience in a retail automotive dealership. - Hands on experience in our Xtime platform - Deep understanding of dealership operations, including service, parts, and F&I. - Proven ability to influence dealership personnel at all levels-from service advisors to general managers. - Proficient in Salesforce, Microsoft Office, and virtual collaboration tools. - Strong communication and listening skills, with the ability to uncover operational challenges and propose impactful solutions. - Comfortable working independently in a remote environment while collaborating cross-functionally. USD 82,500.00 - 123,700.00 per year Compensation: Compensation includes a base salary in the range of $82,500.00 - $123,700.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $42,300.00. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets