• Services multiple customer locations on a designated route by providing the following services: -Receive and stock purchased product in designated customer locations. • Ensures proper product stocking levels at customer locations by scanning orders as inventory is depleted. • Oversee customer inventory locations by ensuring proper labeling and quantities on hand are accurate. • Resolve customer problems promptly and accurately in a manner that will retain and promote customer loyalty in accordance with Grainger policy and procedure. • Comply with the safety and inspection requirements of both Grainger and the facility where the service is being provided. • Meet defined KPI’s for the position. • Non-Route Based Activities as required, such as: Perform machine break/ fix activities for different machines at the customer's site. • Implement territory work relating to planning and execution of customer inventory projects. • Perform data collection (related to inventory information) at customer sites. • Ensure accurate information is collected to help direct the KeepStock implementation process. • Assist customers with staging, labeling, and organizing product at a customer site. • Complete product relocation and discontinuation process. • Travel required Branch Responsibilities as assigned. • Help generate new orders by engaging with customer to identify additional product needs (e.g., seeks and captures “spot buy” opportunities while on site, looks for additional opportunities to add items to program). • Execute onsite service component of account strategy as defined by cross-functional business partners. • Work with sales partners to improve customer experience and increase business.

• Manage a team of 10 to 15 Onsite Service Representatives/Specialists across a large and remote geography who maintain inventory at customer sites • Manage the channel of profitability, expense/sales ratio, supporting KPI’s and quality control of customer programs • Partner with Sales, DC, Branch and transportation networks to further profitability, growth and operational targets for the organizational goals • Implement Leader Plan which includes assessing and prioritizing, coaching, training and hiring top talent • Promote strong team member engagement and support team member development • Participate in development and continuous improvement projects, tasks and training to support the growth of the channel, Center of Excellence partnerships and organization • Manage optimization and operation of customer programs for efficiency and profitability across the team member territory within the assigned region • Manage the resources required for new customer installations to be on time and within budget • Understand market conditions and trends and customer requirements to provide appropriate direction and guidance to the broader organization • Ensure the right solutions and resources are being offered/deployed to customers • Ensure optimal customer survey satisfaction levels • Partner with internal Grainger teams to provide KeepStock expertise to develop a tailored strategy that supports our customers’ business pressures and goals

• Lead the development, deployment, and sustainment of Statistical Process Control (SPC) methodologies and digital technologies across the manufacturing network • Design, pilot, and scale SPC systems to reduce process variation, eliminate waste, and strengthen compliance with food safety, regulatory, and customer standards • Build capability at the plant level by coaching and developing process experts and engineers within line structure teams • Develop and implement SPC strategy in partnership with the Director of Process Control, Manufacturing Excellence Team, and Technical Transformation Team • Pilot and deploy SPC technology solutions and methodologies across multiple plants, ensuring scalability and sustainability • Define and standardize SPC procedures, control plans, and governance across product categories • Partner with site-based process experts and engineers to embed SPC principles into daily management systems and line structure routines • Deliver training, workshops, and tools to strengthen SPC proficiency across all levels • Mentor and guide technical teams to build a pipeline of SPC leaders and practitioners • Analyze process data with Industrial Engineering teams to identify variation, waste, and yield loss, and lead structured problem solving to address root causes • Partner with Manufacturing Excellence, Food Safety and Quality, Research and Development, Operations, and Engineering to integrate SPC into performance systems and standards • Improve process capability indices and reduce defects across manufacturing operations • Collaborate with Information Technology and Digital Operations to deploy digital tools, dashboards, and real-time monitoring systems • Support development of data visualization and advanced analytics to enable predictive process control • Ensure SPC practices support regulatory and quality requirements including Food and Drug Administration, United States Department of Agriculture, and Global Food Safety Initiative standards • Maintain documentation, audit readiness, and reporting systems to demonstrate compliance and continuous improvement • Represent SPC in cross-functional governance forums, customer audits, and regulatory inspections

Role Description Johnson & Johnson MedTech is recruiting for a Senior Manager, Commercial Operations, MONARCH. The preferred location for this position is Santa Clara, CA. Remote work may be considered on a case-by-case basis. Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that’s reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease, and cancer. Patients are waiting. Your unique talents will help patients on their journey to wellness. Learn more at jnj.com/medtech . The Senior Manager is a key role that supports Global Commercial Operations for the MONARCH business. We are seeking a strategic and execution-oriented individual to lead key initiatives that support the US commercial organization with key elements of sales operations and global strategic expansion and serve as a business lead in broader J&J MedTech initiatives. - Collaborate cross-functionally with key internal stakeholders and sales leaders in the business and across MedTech to facilitate successful commercial activities for the MONARCH business and ensure policies and procedures align and complement each other. - Facilitates system risk assessments and provides insight regarding the assessment, selection, and integration of enabling resources and technologies including sales enablement platforms, customer relationship management systems, and pipeline management software. - Assess current global sales order management and CRM strategy and implement process improvements in line with J&J MedTech initiatives (i.e. Projects Butterfly and Transend). - Communicates direction for Business Systems Analysis processes to managers, supervisors, and individual contributors, and ensures methods align with organizational goals and objectives. - Collaborates cross-functionally to understand organizational needs, system and operational requirements, downstream system impacts, and legal compliance obligations. - Manage operational aspects of direct reports (e.g., budget, performance, and compliance), as well as implementing workforce and succession plans to meet business needs. - Ensures business systems and operations support delivery of business models and objectives. - Develop processes for working with other key stakeholders to utilize metrics to generate insights that help senior management and sales leaders identify and understand the business drivers of key accounts and sales trends and build accurate sales forecasts. - Proactively creates a purpose driven environment by aligning Johnson & Johnson’s Credo and Leadership Imperatives with the strategies and goals of the team and enterprise. Qualifications - A minimum of a bachelor’s degree within business, marketing, or relevant discipline is required. Advanced degree is preferred. - A minimum of 8+ years of relevant business experience with an emphasis on commercial operations. - Strategic thinker who is also highly operational and execution-driven. - Experience with launching and selling medical technologies. - Strong understanding of MedTech business processes, sales models, functional alignment, and customer dynamics, including scaling commercial processes across matrixed organizations. - Experience in developing and utilizing metrics, forecasts, and KPI’s to generate insights to forecast sales, monitor sales performance, and continuously improve. - Competence with Customer Relationship Management and analytics tools. - Deep understanding of Project/Portfolio Management systems and tools is an asset. - Ability to influence and partner cross functionally, with good communication skills and a change leader mindset comfortable with shaping culture, skills, and ways of working in the MedTech space. - Excels in environments with ambiguity, transformation, and cross-functional complexity. Requirements - This role will be based out of Santa Clara, CA. and may require up to 20% travel (domestic). - Remote work may be considered on a case-by-case basis. - The anticipated base pay for this role is $122,000 to $212,750. - For candidates based out of the Bay Area, CA. the anticipated base pay range is $142,000 to $244,950. Benefits - Join our dynamic team and play a key role in redefining surgical care globally! - Apply now to make a difference with Johnson & Johnson MedTech. Company Description Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center at ra-employeehealthsup@its.jnj.com or contact AskGS to be directed to your accommodation resource.