The DLS Discovery Legal team provides leading e-Discovery and legal support services.
Director of Product – Client Services Tech Enablement
Location
United States
Posted
3 days ago
Salary
$160K - $185K / year
Seniority
Lead
Job Description
Director of Product – Client Services Tech Enablement
DLS Discovery, LLC
• you'll own three flagship products and the operational excellence discipline that ties them together • First is our client workflow orchestration and automation platform, the connective tissue across CS & OPS that eliminates manual hand-offs with API integrations and orchestrates end-to-end client workflows from intake through production • Second is AI-powered anomaly detection across the operational pipeline, partnering with the AI Architect on shared infrastructure to surface quality issues before clients ever see them and drive defect rates toward zero • Third is the client portal, the customer-facing surface of everything CS & OPS does, where clients see real-time SLA telemetry, matter status, data lineage, billing visibility, and self-service capabilities that make us the partner they trust with their most sensitive matters • Across all three, you'll define the operational excellence metrics that matter (cycle time, quality rate, on-time SLA, automation coverage, first-touch resolution), instrument the platform to measure them in real time, and use that data to prioritize work and validate impact
Job Requirements
- 7+ years in product management
- Builder at heart: AI prototypes, writes specs that read like blueprints, and ships alongside the team rather than from a deck
- AI-native: fluent in modern gen AI (LLMs, agents, RAG, evals); has shipped AI-driven product features in production
- Deep experience building internal tools, workflow automation platforms, or B2B operations software
- Track record delivering automation, orchestration, and workflow consolidation projects with measurable impact on speed and quality
- Experience shipping customer-facing portals or self-service products in a B2B context
- Strong technical background; able to understand complex data workflows, API integrations, and AI/ML system design at the requirements level
- Experience working closely with Operations, Customer Success, or professional services teams
- Demonstrated ability to translate operational pain points into product strategy and roadmaps
- Excellent stakeholder management skills across Operations, Engineering, and executive audiences
- Data-driven approach to prioritization with focus on measurable business impact
- Experience hiring, developing, and leading product management teams
Benefits
- competitive total compensation that includes base pay, bonus potential, inclusive benefits, wellness programs, and perks
- use market and industry data to inform pay decisions
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