• Own and execute the consumer and shopper insights agenda and learning plan • Serve as a strategic thought partner to Brand, Marketing, Sales, and Innovation leadership • Build and present board- and ELT-ready narratives on brand health, shopper behavior, and category dynamics • Own vendor selection, contracting, and budget management across research partners • Own and execute brand health tracking across the organization • Define and evolve our target audiences by category using all data sources and third-party panel providers • Execute ad-hoc research as a critical, always-on tool for answering emerging consumer and product questions • Lead consumer segmentation, source-of-volume, and brand-switching analyses to inform positioning, innovation, and marketing prioritization • Inform shopper insights work by leveraging basket and panel data to support shopper marketing programs • Partner with Sales to build data-backed narratives for retailer meetings

Role Description The Senior Manager, Business Transformation is a hands-on leader responsible for driving the execution of enterprise-level strategic and transformational initiatives designated as organizational priorities by executive leadership. This role provides direct, day-to-day oversight of complex projects and change efforts, ensuring disciplined project management, effective stakeholder engagement, and timely delivery of measurable business outcomes. - Lead and actively participate in the development and execution of strategies for assigned business transformation initiatives. - Direct and perform hands-on project management activities for enterprise initiatives, including value-based care, culture transformation, performance optimization, and quality improvement. - Manage and work alongside cross-functional teams, ensuring operational tasks, deliverables, and timelines are met through active engagement and coordination. - Collaborate closely with internal departments to secure resources, address operational needs, and ensure successful delivery of project requirements. - Develop, refine, and personally utilize project management tools, templates, and processes to support consistent execution across initiatives. - Create detailed project documentation, including implementation plans, rollout materials, training content, and communication assets, ensuring accuracy and usability for operational teams. - Provide structured, data-driven project reporting to the Senior Director, Business Transformation, including progress updates, risk assessments, and mitigation plans. - Ensure project deliverables are completed on time, within scope, and within budget, proactively addressing issues and removing obstacles to maintain momentum. - Build and maintain effective working relationships with stakeholders at all organizational levels to support project adoption and change readiness. - Demonstrate and promote a collaborative, accountable team environment, adhering to company policies, procedures, and performance expectations. - Maintain regular and reliable attendance to support project continuity and operational needs. Qualifications - Bachelor's degree in a related field; advanced degree preferred. - Minimum of seven (7) years of progressively responsible experience in a relevant industry; healthcare consulting or healthcare operations experience strongly preferred. - Demonstrated experience directly managing and executing medium- to large-scale projects, including hands-on involvement in change management activities and cross-functional implementation. - Proven project management capabilities, with a strong ability to plan, organize, and execute work across multiple teams in a fast-paced, matrixed environment; must be able to manage multiple concurrent projects and deliverables with a high degree of accuracy and accountability. - Proficiency in Microsoft Office applications, including Word, Outlook, and advanced Excel skills; ability to learn and achieve proficiency in USRC systems and applications within 90 days of hire.

• Serve as the primary escalation point for service-related issues and coordinate with internal support resources to drive timely resolution. • Review aging service cases each day to identify risks, mitigate blockers, and improve case closure against assigned SLA targets. • Take corrective action when service levels are off track and support resolution of recurring customer issues through fact-based analysis. • Participate in or lead meetings and conference calls with the customer and internal teams as needed. • Ensure service case documentation, lessons learned, SOPs, and related records are received and stored in the document repository. • Perform ongoing SLA analysis and reporting for internal and external stakeholders. • Support Service Maintenance Agreement renewal discussions for assigned customers. • Complete other related duties as assigned.

Role Description OKSI is seeking a Facility Manager to oversee the operation, maintenance, and functionality of company facilities across multiple headquarters locations nationwide to ensure a safe, reliable, and efficient working environment at each site. This role manages building infrastructure, vendor coordination, preventative maintenance, workspace planning, and facility improvement projects. The Facility Manager supports daily operations by ensuring office spaces, engineering areas, and common facilities across all locations remain fully operational and well maintained. This position requires regular travel between OKSI's HQ locations and candidates must be comfortable with a travel-intensive schedule. What You Will Do - Oversee daily facility operations across multiple HQ locations, including building maintenance, repairs, preventative maintenance programs, and coordination of service requests at each site. - Coordinate maintenance and service of building systems including HVAC, electrical, plumbing, lighting, and other facility infrastructure across all locations. - Manage relationships with facility vendors and service providers — including janitorial services, landscaping, waste management, utilities, and repair contractors — at each HQ location nationwide. - Support facility upgrades, workspace changes, and infrastructure improvement projects across multiple sites, prioritizing and coordinating work in alignment with each location's operational needs. - Coordinate workspace layouts, furniture installations, workstation setups, and office reconfigurations to support team growth at each facility. - Track facility-related equipment, supplies, and maintenance materials across all locations and coordinate procurement when needed. - Monitor facility conditions at all sites and address building-related safety concerns including maintenance hazards or equipment issues. - Assist with monitoring facility expenses including maintenance services, utilities, repairs, and improvement costs across all HQ locations. - Respond to facility-related issues including maintenance emergencies or building disruptions and coordinate vendors to restore operations, including remote coordination and on-site response when travel is required. - Travel regularly between OKSI headquarters locations across the country to conduct site assessments, oversee active projects, and ensure consistent facility standards are maintained at every location. Qualifications - Five or more years of experience managing facilities, building operations, or infrastructure maintenance. - Experience coordinating building maintenance and preventative maintenance programs. - Familiarity with building systems including HVAC, electrical, plumbing, and lighting. - Experience managing vendors and service providers. - Strong organizational and project coordination skills. - Ability to manage multiple operational priorities and facility needs across geographically distributed locations. - Strong problem solving and communication skills, with the ability to coordinate effectively across remote and in-person teams. - Proficiency with Microsoft Office and facility tracking systems. - Willingness and ability to travel regularly between OKSI headquarters locations across the United States. Preferred Qualifications - Experience supporting engineering, laboratory, or technical work environments. - Experience working within aerospace, defense, or government contracting organizations. - Experience coordinating office expansions or workspace planning. - Professional certification such as Certified Facility Manager (CFM) or Facilities Management Professional (FMP). Benefits - Salary range: $82,000 – $110,000 annually. - Medical, dental, and vision coverage fully paid by the employer for employees. - Three weeks of vacation to start. - Automatic company contribution to 401K – 5% of earned wages (no matching required). - Educational assistance and professional development opportunities. - In-office (Jacksonville, AK) or remote work (United States) available (position dependent). Additional Requirements - You must have, or be eligible to obtain, a U.S. Department of Defense Secret security clearance. You will be subject to government security investigations and must be able to access classified information. The inability to obtain a security clearance will result in you being ineligible for the position. We are an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other status protected by law. We provide reasonable accommodations for qualified individuals with disabilities in the application and hiring process. The person hired will have access to information and items subject to U.S. export controls, and therefore, must either be a “U.S. person” as defined by 22 C.F.R. This employer participates in E-Verify.