• Serve as a senior operational liaison for strategic sponsor accounts, supporting governance, issue resolution, service planning, and growth initiatives. • Support pre-award consultation, solution design, scope development, and bid defense preparation. • Partner with Sponsors, Sites, Business Development, and Delivery teams to identify opportunities that increase clinician value. • Participate in governance and strategic planning discussions that support service growth and operational transformation. • Monitor industry trends, customer needs, decentralized clinical trial developments, and competitive activity to inform RRC growth strategy. • Act as the primary RRC business representative for technology strategy and workflow enhancement initiatives. • Partner with Product, Technology, System Architecture, and Operations teams to prioritize and implement technology improvements. • Evaluate and operationalize solutions that improve efficiency, scalability, quality oversight, and stakeholder experience. • Drive advancement of technology-enabled clinical trial solutions, including workflow automation, eSource, digital health, and operational management platforms. • Develop standards, metrics, reporting frameworks, and governance processes that promote consistent use of tools, systems, and dashboards. • Identify opportunities to leverage technology to reduce manual effort, improve visibility, and strengthen operational controls. • Lead evaluation, design, and implementation of new RRC services and operational capabilities. • Partner with leadership to define operational workflows, governance structures, implementation models, and success criteria for emerging offerings. • Drive continuous improvement and Kaizen initiatives focused on scalability, productivity, quality, and customer experience. • Identify opportunities for standardization across service lines, countries, clinician types, and delivery models. • Develop operational playbooks, implementation frameworks, and best practices that enable sustainable global growth. • Assess new business opportunities and emerging market needs to support long-term expansion of RRC capabilities. • Provide centralized quality oversight across key RRC operations. • Review quality metrics, issue trends, audit findings, and operational performance indicators to identify improvement opportunities. • Support investigations, root cause analyses, and Corrective and Preventive Action (CAPA) activities. • Collaborate with Quality and Compliance teams to ensure operational processes remain aligned with regulatory and internal quality expectations. • Lead development, revision, and implementation of SOPs, work instructions, templates, and training materials. • Provide guidance on complex operational challenges, escalations, and quality-related risks. • Promote a culture of continuous improvement, accountability, and delivery excellence throughout the organization. • Evaluate workload, utilization, productivity, quality, and customer satisfaction metrics. • Support capacity planning, operational readiness assessments, and resource forecasting. • Establish success measures and reporting frameworks for strategic initiatives and operational improvement efforts. • Identify and communicate lessons learned and best practices throughout the organization. • Support organizational readiness for growth through process optimization and business transformation initiatives.

• Support one or more direct or indirect contracts with the U.S. Federal Government • Lead and manage the entire capture process, from opportunity identification through proposal development and award • Identify, qualify, and capture strategic federal government opportunities

Role Description The BISO for Ford Credit acts as a "mini CISO" and strategic bridge between Ford's central Cybersecurity organization and Ford Credit's business leaders globally. The role translates security/compliance concepts into practical business guidance, ensuring assets stay secure while enabling business goals without slowing operations. It involves advocating for business needs within cybersecurity and maintains a dotted-line reporting relationship to the Ford Motor Company CISO. Responsibilities - Serve as the primary cybersecurity point of contact and trusted advisor to Ford Credit business and technology leadership. - Influence cybersecurity strategies to ensure alignment with Ford Credit's critical business processes and customer experiences. - Evaluate, advise, and partner with business teams on key initiatives, integrating cybersecurity proactively. - Provide holistic cybersecurity risk metrics, reporting, and strategic timelines to business leadership. - Drive business cybersecurity accountability by identifying, defining, and supporting the management of cyber-risks. - Coordinate with IT, risk, and compliance teams to execute second line of defense responsibilities. - Conduct oversight over projects and portfolios at a strategic level. - Partner with third-party risk management teams to assess and manage security risks of external vendors. - Collaborate with legal and compliance teams to ensure cybersecurity program compliance with regulations. - Act as the Product Owner of the Data Lake, overseeing application log collection for compliance. - Leverage knowledge of AI security to guide safe adoption of Artificial Intelligence. - Build psychological safety and trust by demonstrating empathy for business challenges. - Translate cyber intelligence and security impacts into understandable language for business leaders. - Partner with training and awareness department to drive a strong security culture. - Provide cybersecurity incident support as directed by the Security Operations Center (SOC). - Collaborate with business resiliency leadership to support business continuity and disaster recovery strategies. - Collaborate with Risk and Internal Control leadership to identify, control, and resolve cybersecurity issues. Qualifications - Bachelor’s degree in computer engineering, computer science, or equivalent industry experience. - 10+ years of experience working in IT, risk, or cybersecurity organizations. - 3+ years of experience in a technology leadership role. - 6+ years of experience working with Banks. - Significant experience across multiple cyber domains (e.g., identity and access management, cloud security, incident response). - Prior experience with cloud platforms, ideally GCP (Google Cloud Platform). - Some prior exposure to AI implementation, with experience solving security challenges using AI agents considered a plus. - Strong technical skills with the ability to implement security solutions effectively. Even better, you may have... - Industry-recognized certifications (e.g., CISSP, CISM, CRISC, CISA, CCSP). Core Competencies - Business Acumen: Deep understanding of financial services business processes, goals, and strategies. - Relationship Management: Exceptional strategic planning and relationship-building skills. - Communication: Strong ability to articulate vision across teams. - Thought Leadership: Ability to find opportunities for growth and cost innovation. - Change Management: Proven ability to build a high-performance culture and lead change effectively. Benefits - Immediate medical, dental, vision and prescription drug coverage. - Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more. - Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more. - Vehicle discount program for employees and family members and management leases. - Tuition assistance. - Established and active employee resource groups. - Paid time off for individual and team community service. - A generous schedule of paid holidays, including the week between Christmas and New Year’s Day. - Paid time off and the option to purchase additional vacation time.

• Manage the full people agenda for the EMEA Support Engineering team, including performance, career development, succession planning, retention, internal mobility, and team culture across multiple countries. • Manage managers and senior contributors across EMEA time zones, setting clear expectations and supporting consistent performance. • Partner with the EMEA People Business Partner on employment considerations across jurisdictions, including Works Council engagement where applicable. • Own regional service-level target performance, customer satisfaction, ticket quality, resolution outcomes, escalation workflows, and reporting against global key performance indicators. • Improve shift handoffs and Request for Help coordination with Product Engineering and Support Engineering hubs in the Americas, Asia-Pacific, and Bengaluru. • Oversee EMEA's adoption and ongoing improvement of GitLab's AI toolchain, working with Support Operations and Strategy on tooling, data insights, capacity planning, and staffing management. • Represent the needs of EMEA customers inside GitLab by identifying field patterns, escalating systemic product issues, influencing the product roadmap, and joining customer or partner conversations that require executive support. • Shape global Support Engineering strategy with peer managers, including geographic coverage, quality standards, knowledge exchange, the operating model, annual planning, headcount modeling, and the regional roadmap.