• Manage the full people agenda for the EMEA Support Engineering team, including performance, career development, succession planning, retention, internal mobility, and team culture across multiple countries. • Manage managers and senior contributors across EMEA time zones, setting clear expectations and supporting consistent performance. • Partner with the EMEA People Business Partner on employment considerations across jurisdictions, including Works Council engagement where applicable. • Own regional service-level target performance, customer satisfaction, ticket quality, resolution outcomes, escalation workflows, and reporting against global key performance indicators. • Improve shift handoffs and Request for Help coordination with Product Engineering and Support Engineering hubs in the Americas, Asia-Pacific, and Bengaluru. • Oversee EMEA's adoption and ongoing improvement of GitLab's AI toolchain, working with Support Operations and Strategy on tooling, data insights, capacity planning, and staffing management. • Represent the needs of EMEA customers inside GitLab by identifying field patterns, escalating systemic product issues, influencing the product roadmap, and joining customer or partner conversations that require executive support. • Shape global Support Engineering strategy with peer managers, including geographic coverage, quality standards, knowledge exchange, the operating model, annual planning, headcount modeling, and the regional roadmap.

Role Description The Director of Merchandising leads the strategic transformation and day-to-day operation of AMain.com's merchandising, product content, third-party marketplace, and visual merchandising functions. This role is accountable for re-architecting the legacy Copywriting department into two purpose-built teams—Product Data and Merchandising—and elevating Photography into a true Visual Merchandising discipline. Reporting to the VP of E-Commerce, the Director will partner closely with the broader E-Commerce, Reporting, and Inventory/Supply Chain teams to drive site conversion, marketplace growth, catalog quality, and a best-in-class customer product experience across AMain's owned digital properties and third-party channels. Duties and Responsibilities - Organizational Design & Transformation - Lead the transition of the existing Copywriting department into two distinct, purpose-built functions: a Product Data team focused on catalog quality and a Merchandising team focused on commercial outcomes. - Reimagine the current Photography function as a Visual Merchandising team responsible for product imagery, lifestyle and video assets, and on-site visual storytelling. - Redefine roles, responsibilities, workflows, and decision rights across all four teams; document new SOPs and handoffs with E-Commerce, Inventory, and Marketing. - Lead the people side of the transformation—communication, coaching, role mapping, and retention—so the change lands well with the existing team. - Partner with HR on leveling, comp structure, and career paths for the newly defined functions. - Product Data & Catalog Management - Build and maintain a product data style guide — title formula, description requirements, required attributes by product type, and image standards. - Own product data quality, taxonomy, attribution, and cross-channel content standards across AMain.com and third-party marketplaces. - Set the long-term Product Information Management strategy and operating model; partner with IT/Engineering on tooling decisions and integrations. - Establish and hold SLAs for time-to-publish on new items, ensuring accurate attribution and complete content at launch. - Drive measurable improvements in coverage of required attributes, imagery, copy, and category mapping across the existing catalog. - Onsite Merchandising - Drive performance of category pages, PDPs, search, navigation, and on-site recommendations to grow conversion, AOV, and attach rate. - Plan and execute on-site promotions, hero placements, and category storytelling that align with inventory position and margin goals. - Build a disciplined merchandising test-and-learn agenda with the E-Commerce team to continuously improve commercial outcomes. - Establish baseline metrics for category conversion rate, search conversion rate, zero-result rate, and filter usage. - Third-Party Marketplaces - Oversee the Manager of Third-Party Marketplaces and set strategy across Amazon, eBay, Walmart, and other relevant channels. - Own listing quality, content syndication, A+/Enhanced Brand Content, and channel-specific merchandising standards. - Partner with Finance and Inventory on channel margin, fee management, and FBA/MCF/3PL allocation decisions. - Identify and prioritize new channel, program, and geographic opportunities aligned with AMain's strategic plan. - Visual Merchandising - Set and enforce creative standards for product photography, lifestyle imagery, and video across the catalog and brand. - Drive studio throughput, shot productivity, and cost-per-asset; build the production calendar against new-item flow and merchandising priorities. - Align visual output with brand strategy, category positioning, and the broader site experience. - Define a required shot list per product type — white background hero, front-on, scale reference, in-use/lifestyle, and what's-in-the-box. - Cross-Functional Collaboration - Work closely with Inventory and Supply Chain on inventory health, sell-through, OOS recovery, and overstock plans. - Coordinate with Marketing on storytelling, campaign assets, vendor co-op execution, and on-site/off-site alignment. - Serve as primary product owner for merchandising-related development work translating business needs into clear technical requirements. - SEO & Discoverability - Own or directly partner on AMain's organic search performance ensuring product data, category structure, and schema markup translate to discoverability. - Ensure product, breadcrumb, review, and organization schema is implemented correctly and comprehensively. - Own or assign daily monitoring of Google Search Console across all sites — indexing health, rich result errors, crawl anomalies, and CTR performance. - Maintain awareness of how AMain ranks vs. key competitors on target product queries and use this to prioritize content and category work. Qualifications - 8-10+ years of e-commerce merchandising experience with progressive leadership responsibility. - 3+ years leading multi-team or multi-function organizations at the manager-of-managers level. - Demonstrated third-party marketplace experience (Amazon, eBay, Walmart, or comparable channels), including listings, content, and channel economics. - Hands-on experience with PIM systems, product data governance, taxonomy, and attribution. - Visual merchandising, studio, or creative direction experience—either as a direct discipline owner or through close partnership with a creative team. - Proven success leading organizational change: redesigning roles, evolving teams, and managing the people side of transformation. - Strong commercial and analytical fluency; comfort owning a P&L or P&L-adjacent KPI set. - Bachelor’s degree or equivalent professional experience. Desired Characteristics - Background in hobby, specialty retail, enthusiast, or category-led businesses. - Data-driven decision maker who sets clear scorecards and operates against them. - Strong cross-functional collaborator—able to influence E-Commerce, Inventory, Marketing, and Finance peers. - Builder of leaders; coaches managers and develops talent through change. - Operates well in entrepreneurial, fast-evolving environments and helps install operating discipline. - Bias to action with a thoughtful, structured approach to org-design problems. Job Conditions - Office environment; onsite at AMain HQ in Chico, CA. - Some travel may be required (vendor visits, marketplace events, HobbyTown corporate stores, industry shows).

Role Description ProSearch is seeking a strategic and results-oriented Director, AI Delivery Transformation to lead the execution of our enterprise AI vision. Reporting to the Chief Operating Officer and serving as a member of the executive leadership team, this newly created role will drive the strategy, governance, and delivery of AI-enabled workflows, agents, and data products across the organization. Partnering closely with Service Delivery, Technology, the AI Governance Committee, and executive stakeholders, this leader will establish and scale the operating model that transforms AI opportunities into measurable business outcomes. The ideal candidate combines AI expertise, business acumen, and change leadership to accelerate innovation, improve operational performance, and ensure responsible AI adoption in a data-sensitive environment. - Define and execute ProSearch's enterprise AI transformation strategy and roadmap. - Lead the development, deployment, and adoption of AI-enabled workflows, agents, and automation solutions. - Establish governance frameworks, delivery processes, and operating models that drive value realization. - Partner across business and technology teams to prioritize and implement high-impact AI initiatives. - Measure and communicate outcomes related to productivity, quality, client experience, and operational efficiency. - Lead AI enablement, training, and change management efforts across the organization. - Advise executive leadership on AI investments, opportunities, risks, and emerging trends. - Build and lead a high-performing AI Delivery Transformation team. - Support client-facing AI initiatives and represent ProSearch's AI capabilities with clients and partners. Qualifications - Bachelor's degree in Computer Science, Engineering, Business, Analytics, or a related field; advanced degree preferred. - 8–10+ years of leadership experience in AI, automation, digital transformation, product management, or operational excellence. - Proven success delivering enterprise-scale AI initiatives that drive measurable business outcomes. - Strong understanding of generative AI, large language models (LLMs), agentic systems, workflow automation, and data products. - Experience designing AI operating models, governance frameworks, and build-versus-buy technology strategies. - Knowledge of responsible AI, data privacy, security, and risk management practices. - Executive presence with the ability to influence stakeholders across business, technology, and operations. - Experience leading cross-functional teams and large-scale organizational change initiatives. - Strong client-facing and communication skills, including executive and board-level presentations. - 7+ years of people leadership experience, including managing managers. - Preferred experience in legal services, eDiscovery, professional services, or other regulated industries. Benefits - Opportunity to shape how AI transforms an industry-leading organization. - Collaborate with exceptional talent. - Solve complex business challenges. - Lead initiatives that directly influence the future of legal technology and service delivery. - Passionate about innovation, operational excellence, and creating meaningful impact through AI.

Role Description The GHX Strategic Account Director (SAD) is responsible for selling complex supply chain software solutions into the healthcare community. The SAD determines the overall account planning and management of their customer base within specified net new and existing key accounts to achieve a growth billings quota. Successful candidates will have an in-depth understanding of the healthcare industry and the business challenges that customers in the healthcare community face. They will be able to identify and articulate the pain points of the customer and successfully demonstrate how GHX solutions will provide value to their organizations. Successful candidates will also be able to effectively and professionally navigate organizational dynamics and be able to influence executive and C-suite level decision makers. Key Responsibilities - Builds cross-functional relationships to establish multi-year roadmaps and business plans for large, existing, and most complex accounts to achieve annual quota. - Manages all aspects of account relationship and triages issues across internal stakeholders at GHX to closure including finance, legal, customer success, support, and implementation teams. - Develops and implements strategies for selling GHX solutions in the C-suite to ensure internal buy-in at the highest level. - Validates prospects' needs through discovery process, and develops into ROI that solves business problems for clients. - Effectively presents the business case for GHX solutions that solve business problems while providing a relevant ROI. - Qualifies and quantifies the impact of the customer maintaining the status quo or pursuing competitor's solutions vs. GHX. - Refines messaging and sales tools needed to recruit customers. - Conducts Strategic Business Reviews with customer base to expand usage of products or services, and to identify additional problems to be solved by GHX solutions. - Proactively advances the purchase decision and creates a sense of urgency to sign agreements. - Stays abreast of healthcare industry market trends, macro- and microeconomic impacts to the healthcare supply chain, as well as competitive marketplace activities. - Presents products in a compelling, positive, and professional manner; applies sound strategies for protecting accounts and penetrating accounts held by competitors. - Acquires and integrates industry knowledge related to general trends, emerging technologies, and competitors. Key Duties - Builds pipeline through lead generation, prospecting, pipeline development, networking, targeting, and qualification for new opportunities with existing and new assigned accounts to achieve quota. - Prospects, accurately forecasts, and assesses resource allocation and planning of new business deals within assigned accounts; develops solution proposals encompassing all aspects of the business applications. - Tracks and reports sales opportunities within Salesforce.com to accurately forecast deals. - Thoroughly qualifies all leads and sales opportunities. - Collaborates internally with Product Management, Marketing, Customer Support, and other internal GHX departments to drive overall customer value and satisfaction. - Continually trains and develops knowledge of new technologies and selling points, to include enhancing expertise. Key Competencies - Strong business acumen and ability to think strategically. - Excellent interpersonal, presentation, negotiation, and closing skills with demonstrated success in building and sustaining customer relationships. - Self-motivated and results-oriented, with a positive outlook and a clear focus on high-quality interactions to drive business results for the customer and GHX. - Ability to collaborate with internal GHX resources to effectively close the sale; effective time management skills and ability to meet deadlines. - Understands, and has the ability to influence, a wide range of customer stakeholders. - Understands business organizations and buying cycles; results driven and able to achieve/exceed monthly/quarterly/annual sales quotas. - Consultative sales methods and solution selling skills. Qualifications - Minimum of 10 years of sales experience with at least 7 years selling complex technical solutions to large, complex accounts. - Minimum of 5 years of healthcare industry experience. - Demonstrated success in managing large, complex strategic accounts while meeting and exceeding annual sales quotas. - Demonstrated ability to be a leader amongst peers in terms of sharing selling best practices, being a lifetime learner, and desire to help mentor and guide less experienced sellers. - Ability to articulate and sell a complete solution vs. specific product features and functions while demonstrating positive ROI. - Ability to defend GHX business case against other customer initiatives and priorities. - Experience building a pipeline and qualifying and identifying deals that you can bring to completion. - Excellent communication skills, written and verbal, with internal and external clients. - Bachelor's degree in Business or related discipline, or a combination of education and relevant work experience. - Self-starter that requires minimal direction. - Proven effectiveness working in a collaborative environment. - Knowledge of MS Office Suite. - Willingness to travel up to 75% of the time. - Previous ERP sales and/or healthcare supply chain sales experience. Preferred Qualifications - Cumulative career bookings over $10MM. - Experience with various ERP systems. - Experience with Salesforce.com and CRM applications. Key Differentiators - Demonstrated success in managing large, complex strategic accounts while meeting and exceeding annual sales quotas while achieving positive ROI. Benefits - Health, vision, and dental insurance. - Accident and life insurance. - 401k matching. - Paid-time off. - Education reimbursement. Company Description Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.