• Support our Third-Party Administration (TPA) claims Transportation Division • Train and provide direction to the claims team • Implement procedures as directed by management • Audit files for quality assurance • Provide oversight and direction to the claim team

• Manage the productivity and quality of a team of Mobile Inspectors • Ensure inspector adherence to established inspection processes • Monitor inspection quality through digital and in-person inspection audits • Provide coaching and corrective actions / discipline as necessary • Build and maintain a strong working relationship with internal and external partners • Coordinate with boundary partners • Provide quality service and interact with automotive dealers and commercial clients to resolve issues and concerns • Recruit, hire, onboard, and provide ongoing support to employees • Conduct vehicle inspections and floorplan audits as needed • Review work volumes and continuously monitor staffing levels • Review team performance against KPIs and LDM metrics

• Supervises Prior Authorization, Concurrent Review, and/or Retrospective Review Clinical Review team to ensure appropriate care to members • Supervises day-to-day activities of utilization management team • Monitors and tracks UM resources to ensure adherence to performance, compliance, quality, and efficiency standards • Collaborates with utilization management team to resolve complex care member issues • Maintains knowledge of regulations, accreditation standards, and industry best practices related to utilization management • Works with utilization management team and senior management to identify opportunities for process and quality improvements within utilization management • Educates and provides resources for utilization management team on key initiatives and to facilitate on-going communication between utilization management team, members, and providers • Monitors prior authorization, concurrent review, and/or retrospective clinical review nurses and ensures compliance with applicable guidelines, policies, and procedures • Works with the senior management to develop and implement UM policies, procedures, and guidelines that ensure appropriate and effective utilization of healthcare services • Evaluates utilization management team performance and provides feedback regarding performance, goals, and career milestones • Provides coaching and guidance to utilization management team to ensure adherence to quality and performance standards • Assists with onboarding, hiring, and training utilization management team members • Leads and champions change within scope of responsibility • Performs other duties as assigned • Complies with all policies and standards

• Oversee facilities management functions across multiple locations • Conduct regular site visits • Work with on-site team and Regional Manager • Reinforce community environmental safety programs • Identify opportunities for cost savings and process improvements • Develop emergency response plans • Establish and monitor Key Performance Indicators (KPIs) • Analyze KPI data for trends and areas for improvement • Assist with compliance programs at site level • Support capital budgets development