• Definition of Design Tokens: Create and manage the Design Tokens foundation. This includes defining patterns (color styles, spacing, borders, etc.), creating naming conventions, and ensuring tokens are applicable and flexible across different contexts. • Create Components: Design, maintain, and evolve the core component library in Figma, as well as govern team libraries. • Accessibility Guidelines: Integrate accessibility as a core pillar from the conception of tokens and components. Define and apply accessibility best practices (WCAG) and ensure the Design System is inclusive for all users. • Testing and Validation: Perform technical tests on tokens and components, focusing on delivery quality, and conduct usability testing with product users. • Handoff: Prepare and facilitate the delivery of components and guidelines to development teams and provide the necessary information for clear and robust documentation. • Documentation: Create and maintain user-friendly, accessible documentation for all audiences (designers, developers, product managers, etc.), explaining how to use the Design System components, their benefits, and guiding principles. • Release and Communication: Plan and execute communication strategies to launch new versions of the Design System, components, or guidelines, ensuring information reaches the teams. • Enablement and Training: Develop and deliver workshops, talks, and training materials to onboard and upskill Design System users, from new hires to existing teams. • Feedback Collection: Establish channels to gather feedback from stakeholders using the Design System, understanding their needs, pain points, and suggestions for improvement. • Improvements and Evolution: Analyze feedback and adoption metrics to propose experiments and hypotheses that drive strategic improvements and the evolution of the Design System.

• Services multiple customer locations on a designated route by providing the following services: -Receive and stock purchased product in designated customer locations. • Ensures proper product stocking levels at customer locations by scanning orders as inventory is depleted. • Oversee customer inventory locations by ensuring proper labeling and quantities on hand are accurate. • Resolve customer problems promptly and accurately in a manner that will retain and promote customer loyalty in accordance with Grainger policy and procedure. • Comply with the safety and inspection requirements of both Grainger and the facility where the service is being provided. • Meet defined KPI’s for the position. • Non-Route Based Activities as required, such as: Perform machine break/ fix activities for different machines at the customer's site. • Implement territory work relating to planning and execution of customer inventory projects. • Perform data collection (related to inventory information) at customer sites. • Ensure accurate information is collected to help direct the KeepStock implementation process. • Assist customers with staging, labeling, and organizing product at a customer site. • Complete product relocation and discontinuation process. • Travel required Branch Responsibilities as assigned. • Help generate new orders by engaging with customer to identify additional product needs (e.g., seeks and captures “spot buy” opportunities while on site, looks for additional opportunities to add items to program). • Execute onsite service component of account strategy as defined by cross-functional business partners. • Work with sales partners to improve customer experience and increase business.

• Manage a team of 10 to 15 Onsite Service Representatives/Specialists across a large and remote geography who maintain inventory at customer sites • Manage the channel of profitability, expense/sales ratio, supporting KPI’s and quality control of customer programs • Partner with Sales, DC, Branch and transportation networks to further profitability, growth and operational targets for the organizational goals • Implement Leader Plan which includes assessing and prioritizing, coaching, training and hiring top talent • Promote strong team member engagement and support team member development • Participate in development and continuous improvement projects, tasks and training to support the growth of the channel, Center of Excellence partnerships and organization • Manage optimization and operation of customer programs for efficiency and profitability across the team member territory within the assigned region • Manage the resources required for new customer installations to be on time and within budget • Understand market conditions and trends and customer requirements to provide appropriate direction and guidance to the broader organization • Ensure the right solutions and resources are being offered/deployed to customers • Ensure optimal customer survey satisfaction levels • Partner with internal Grainger teams to provide KeepStock expertise to develop a tailored strategy that supports our customers’ business pressures and goals

• Lead the development, deployment, and sustainment of Statistical Process Control (SPC) methodologies and digital technologies across the manufacturing network • Design, pilot, and scale SPC systems to reduce process variation, eliminate waste, and strengthen compliance with food safety, regulatory, and customer standards • Build capability at the plant level by coaching and developing process experts and engineers within line structure teams • Develop and implement SPC strategy in partnership with the Director of Process Control, Manufacturing Excellence Team, and Technical Transformation Team • Pilot and deploy SPC technology solutions and methodologies across multiple plants, ensuring scalability and sustainability • Define and standardize SPC procedures, control plans, and governance across product categories • Partner with site-based process experts and engineers to embed SPC principles into daily management systems and line structure routines • Deliver training, workshops, and tools to strengthen SPC proficiency across all levels • Mentor and guide technical teams to build a pipeline of SPC leaders and practitioners • Analyze process data with Industrial Engineering teams to identify variation, waste, and yield loss, and lead structured problem solving to address root causes • Partner with Manufacturing Excellence, Food Safety and Quality, Research and Development, Operations, and Engineering to integrate SPC into performance systems and standards • Improve process capability indices and reduce defects across manufacturing operations • Collaborate with Information Technology and Digital Operations to deploy digital tools, dashboards, and real-time monitoring systems • Support development of data visualization and advanced analytics to enable predictive process control • Ensure SPC practices support regulatory and quality requirements including Food and Drug Administration, United States Department of Agriculture, and Global Food Safety Initiative standards • Maintain documentation, audit readiness, and reporting systems to demonstrate compliance and continuous improvement • Represent SPC in cross-functional governance forums, customer audits, and regulatory inspections