• Perform on time and accurate Preventative Maintenance in one or more modalities of equipment. • Work with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques. • Drive customer satisfaction through Service Excellence. • Assist more experienced field engineers with equipment installation. • Work on basic troubleshooting and service repair needs on designated equipment. • Effectively communicate and partner with teammates and colleagues. • Recommend value-added services that will help the customer run their business more efficiently. • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records, ordering repair parts, and managing cycle times. • Serve as a member of the account community for key accounts. • Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals.

• Install, troubleshoot, and optimize DDC systems • Work with the team to ensure controls, sensors, and software run right while configuring trends and alarms • Maintain accurate construction records and communicate project status clearly to the team and customers • Travel as needed and stay adaptable to changing schedules and project locations to keep field operations on track • Sharpen your skills through self-directed learning

• Commissioning, maintenance and servicing of gas burners and thermal process systems • Modernization and upgrades of thermal process systems • Independent, digital organization of work and preparation of related documentation • Service travel within Germany and internationally

• Troubleshoot and repair laser-based medical systems, including mechanical, electrical, optical, and software components • Perform installations, modifications, and preventive maintenance • Disassemble and diagnose malfunctioning systems and handpieces • Replace or repair defective parts and calibrate equipment per manufacturer guidelines • Document service activities, including service reports, installation records, and customer communications • Generate and submit accurate invoices for completed service work in a timely manner • Provide clear, professional technical support to customers • Maintain safety and compliance standards during all service activities • Identify and refer customers to MRP’s sales team for potential device acquisitions, upgrades, or trade-ins