• This position is responsible for the loan processing (packaging and closing) of all SBA and USDA loans. • Work closely with the SBA Lending Team, attorneys, third-party vendors, and other internal departments to process, close, and manage the SBA relationships with the highest degree of SBA loan program compliance. • Provide administrative support relative to SBA loan origination and closing process and spearhead communication with clients, borrowers, brokers, government entities, and other third parties exercising discretion and judgment. • Manage the Commercial Loan Pipeline (CLP) record after the initial entry by the Relationship Manager, and monitor and update status through each phase of process. • Assist in the collection and review of required application and financial documents to establish the SBA Borrower Checklist. • Responsible for maintaining the SBA Client File in accordance with the Bank's file folder structure and ensuring documentation is saved to the appropriate subfolders using the Bank's established naming conventions. • Draft, review, and manage the SBA Borrower Checklist, SBA Forms including Forms 1919 and 159, Loan Authorizations, ETRAN Terms and Conditions, and Loan Commitment Letters. • Ensure loans are closed in compliance with the Bank's and SBA's policies and procedures.

• Service mortgage accounts to ensure all bankruptcy activities are processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency, and company guidelines • Conduct a complete review of files to ensure all bankruptcy time frames have been met • Manage bankruptcy proceedings on assigned cases by interacting and instructing various parties such as mortgagors, attorneys, investors, insurers, trustees, appraisers, and any other party involved with bankruptcy • Monitor activities by reviewing bankruptcy proceedings, records, and time frames, in addition to working all system/database activities throughout the bankruptcy process • Diligently follow up on all outstanding requests and telephone calls from internal and external partners • Audit accounts for expense compliance and ensure proper application to system of record • Perform required research on loans with questionable items such as the application of payments, proper notification, and any other situation that may arise • Diligently follow up on all outstanding requests and telephone calls from internal and external partners • Manage exception reporting used as key controls for minimizing risk

• Take ownership of all tasks and challenges in assigned position • Create and generate the Closing Disclosure and mortgage closing documents • Review documents for loan funding and ensure loans meet all requirements and regulations • Maintain compliance with SouthState Bank Corporate Code of Conduct and Ethics and all regulatory requirements • Obtain all required information to complete the Closing Disclosure (CD) and deliver it within required timeframes • Perform Mavent run, review and clear as necessary • Communicate with settlement agents/attorneys and review title requirements and exceptions • Review documentation in the loan system or enter data into the loan system • Prepare closing instructions and review required loan documentation and Closing Disclosure for accuracy

• Perform detailed review, quality control, and approval of escrow disbursements for Real Estate Taxes, Insurance, and Mortgage Insurance to ensure accuracy, timeliness, and compliance with servicing standards prior to release of funds. • Monitor and validate escrow balances to identify shortages, surpluses, and deficiencies, ensuring accurate borrower communications and timely resolution of issues. • Conduct in-depth escrow analyses and reviews, including validation of payment histories, projected disbursements, and proposed adjustments in accordance with investor and servicing requirements. • Support and review the annual escrow analysis cycle, including validation of calculations, review of borrower notices, and resolution of complex inquiries. • Serve as a subject matter expert for complex escrow items, including tax delinquencies, insurance cancellations, and discrepancies, providing guidance and driving resolution of escalated issues. • Act as a key control point within the escrow workflow, ensuring adherence to servicing agreements, internal policies, and regulatory requirements. • Collaborate cross-functionally with Servicing, Finance, Investor Reporting, Asset Management to resolve discrepancies and support data integrity and accurate system posting. • Identify and support process improvements, including workflow enhancements and control strengthening to increase efficiency, accuracy, and consistency. • Contribute to the development and refinement of procedures and training materials, helping ensure consistent execution and supporting onboarding of team members.