We are dedicated to access, equity, and integrity in the college admission process.
Member Relations Manager
Location
Virginia
Posted
8 days ago
Salary
$59K - $65.5K / year
Seniority
Mid Level
Job Description
Member Relations Manager
Common App
• Provides advice to a portfolio of assigned member colleges and universities regarding how Common App can help them reach their strategic goals. • Serves as the primary contact to assigned member colleges throughout the application year. • Performs tasks such as offering best practices regarding the configuration of member-specific requirements within the application. • Shares industry trends, member-specific statistics, and other pertinent information. • Works to ensure a smooth experience for member institutions throughout the application year.
Job Requirements
- Candidates must live in the United States.
- Willing to travel to attend twice annual Common App Retreat.
- Bachelor’s degree or higher from four-year college or university; or an equivalent combination of education and experience.
- 2-4 years of customer/member service background.
- Experience in higher education
- Exceptional verbal and written communication, presentation skills and active listening skills.
- Outstanding organizational skills, keen attention to detail, and the ability to successfully manage many accounts and priorities.
- Quick learner in order to understand new technology and communicate technical concepts to different audiences while paying special attention to detail.
- Ability to understand organizational structure, products, and processes to educate both internal teams and members.
- Highly collaborative with the ability to effectively work as part of a team and as an individual contributor.
- Professional, positive and friendly approach; at ease when meeting new people and able to quickly build rapport, via phone, email, and in person.
- Working knowledge of Google Suite.
- Member-centered approach to work, with a personal goal to exceed expectations and causes for issues.
- Knowledge of Common App software and organization.
- Ability to effectively present information and respond to questions from senior management, staff, and member colleges and universities in a concise and positive manner.
- Analytical ability.
- Experience with Salesforce and Acuity Scheduling.
- Project or account management experience.
Benefits
- Work-Life balance
- Virtual-first office
- Paid Time Off (PTO)
- Seven company-wide holidays
- Nine floating holidays*
- Sick leave
- Monthly mental health day
- Choice of PC of MAC laptop
- May choose an external monitor, keyboard, mouse, and/or headset
- One-time office set-up stipend
- Monthly remote work stipend
- Monthly mobile stipend
- Market-based salaries
- Performance-based bonus
- 403(b) retirement plan
- 5% company contribution
- additional 5% company match
- 3-year vesting schedule
- Participation may begin immediately
- Choice of two health insurance plans
- Health Savings Account, depending on health plan selection
- Medical Flexible Savings Account, depending on health plan selection
- Vision insurance
- Dental insurance
- Insurance coverage begins on the date of hire
- Dependent Care Flexible Spending Account
- Maven virtual clinic for women’s and family health
- Company provided life and ad&d insurance
- Opportunity to purchase additional life insurance for self, spouse, and dependents
- Company provided short and long-term disability insurance
- Budgeted annual funds for professional development
- Growth opportunities within the company
- Mutual of Omaha Employee Assistance Program
- Mutual of Omaha will preparation services
- Mutual of Omaha travel assistance
- Payroll dedication pet insurance through PinPaws
- 1Password family account
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