Duda, Inc.

Senior Financial Analyst (must reside in Florianópolis)WHO WE ARE Duda, the premier website builder for web professionals, marketing agencies and Vertical SaaS companies, serves small businesses through partnerships with major tech and media giants like GoDaddy, TripAdvisor, and ZenBusiness. Duda is a profitable business; our platform has powered over 1 million websites, and we’re backed by $100 million investment from notable investors. A DAY IN THE LIFE We're looking for a Senior Financial Analyst to join our growing Strategic Finance team. This role will support a broad range of FP&A activities, including financial planning, forecasting, executive reporting, SaaS metrics, and cross-functional business partnering. Working closely with the Strategic Finance team and business leaders across the company, you'll help deliver the financial insights and reporting that guide strategic decision-making. This is an excellent opportunity for someone who enjoys solving complex business problems, building financial models, and working across multiple areas of finance in a fast-growing SaaS company. WHAT YOU’LL DO - Support the monthly forecasting, annual budgeting, and long-range planning processes across the business. - Build, maintain, and enhance financial models for revenue forecasting, operating expenses, and strategic initiatives. - Leverage AI tools and emerging technologies to improve financial analysis, streamline reporting, automate repetitive tasks, and enhance finance processes. - Prepare recurring executive and Board reporting, including financial results, KPI reporting, and variance analyses. - Further develop and maintain SaaS reporting, including MRR, ARR, bookings, churn, retention, and other key subscription metrics. - Partner with leaders across Sales, Marketing, Customer Success, Product, Engineering, and G&A to support budgeting, forecasting, and business decision-making. - Analyze financial and operational performance, identify key trends, and provide actionable recommendations. - Support strategic initiatives through financial modeling, business case development, scenario analysis, and ad hoc projects. - Help improve finance processes through automation, reporting enhancements, and scalable financial models. - Collaborate closely with the U.S.-based Finance team while working effectively across time zones. WHO YOU ARE - Bachelor's degree in Finance, Accounting, Economics, or a related field. - 3–6+ years of experience in FP&A, Strategic Finance, Accounting, or a related analytical role. - Strong financial modeling, analytical, and problem-solving skills. - Advanced proficiency in Excel and/or Google Sheets. - Professional proficiency in English (written and verbal), with the ability to communicate effectively with U.S.-based & international stakeholders. - Solid understanding of fundamental accounting principles and financial statements. - Familiarity with AI tools (ChatGPT, Microsoft Copilot, Gemini, Claude, or similar) and an interest in applying them to improve productivity, financial analysis, and reporting workflows. - Experience with financial planning systems such as Anaplan, Adaptive Planning, Pigment, or similar platforms is preferred. - Experience with ERP systems (NetSuite preferred) and BI tools such as Domo, Looker, Tableau, or Sigma is a plus. - Experience in SaaS, technology, or another subscription-based business is preferred. - Exposure to recurring revenue metrics such as ARR, MRR, churn, retention, bookings, or similar operating metrics is preferred. - Highly organized with excellent attention to detail, intellectual curiosity, and a continuous improvement mindset. WHAT YOU’LL BRING - A collaborative approach and willingness to support a variety of strategic finance initiatives. - The ability to translate data into actionable business insights. - Strong business partnering skills and comfort working with cross-functional stakeholders. - A proactive mindset with the ability to manage multiple priorities in a fast-paced environment. - A desire to continuously improve processes and build scalable reporting and financial models. Location & Work Model Candidates must reside in Florianópolis to align with our team collaboration needs and occasional in-person meetings. Application Instructions Please submit an English version of your resume when applying. Interviews will be conducted in English to align with our global communication standards. Why Duda? At Duda, we value creativity, innovation, and collaboration. You’ll have the opportunity to work with a dynamic, talented team, contributing directly to the success of our global support organization. We believe in empowering our people to achieve their best work and create exceptional customer experiences. Duda is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or any other personal characteristic. If you have a disability or special need that requires accommodation to navigate our careers site or to complete the application process, please contact accommodations@duda.co. Want to learn more about Duda? Check us out here!

Retention Specialist / Accounts & Billing (must reside in Florianópolis) WHO WE ARE Duda, the premier website builder for web professionals, marketing agencies and Vertical SaaS companies, serves small businesses through partnerships with major tech and media giants like GoDaddy, TripAdvisor, and ZenBusiness. Duda is a profitable business; our platform has powered over 1 million websites, and we’re backed by $100 million investment from notable investors. A DAY IN THE LIFE Do you measure your success by the success of your customers? At Duda (www.duda.co) we are driven by our desire to empower our customers with the most innovative and efficient tools for creating, managing and cultivating the online presence of their SMB customers. We are looking for a Retention Specialist / Accounts & Billing, focused on Accounts, Billing, & Retention. This person will manage a portfolio of agency customers, supporting account growth, renewals, billing, customer success, and retention initiatives. This role combines handling inbound support inquiries related to accounts and billing, customer relationship management, commercial negotiations, and operational excellence to deliver an exceptional customer experience while driving long-term customer value. If you are passionate about helping customers, demonstrating value, and driving product adoption, then this is the perfect opportunity for you! WHAT YOU’LL DO - Handle support inquiries from SMB, Mid-Market, & Agency customers related to renewals, account changes, billing, pricing, and retention. - Identify churn risks and proactively engage customers before renewal. - Negotiate renewals, custom pricing, contract amendments, and migration strategies. - Identify expansion opportunities through plan upgrades, add-ons, and new Duda products. - Handle complex billing inquiries, subscription management, contract interpretation, invoice disputes, and exception requests. - Partner closely with Sales, Support, Finance, and Legal to resolve customer issues. - Advocate for customers while balancing company policies and goals. - Create & improve internal playbooks for recurring customer scenarios. - Analyzing data and leveraging it to influence decisions & identify clear narratives and opportunities. As part of our Customer Success team, you will also help drive product adoption, share best practices, and implement growth and optimization strategies to drive maximum value and success with new and existing Duda customers. WHO YOU ARE - 2+ years in Customer Success, Account Management, Retention, Customer Operations in a SaaS or software company. - A self-starter who is willing to take on whatever the team needs. - Excellent negotiation and conflict resolution skills. - Commercial mindset with the ability to balance customer satisfaction and business objectives. - Comfortable managing complex customer conversations involving contracts, billing, pricing, and renewals. - Strong written and verbal English communication skills. - Highly organized with excellent documentation habits. - Ability to prioritize multiple customer requests in a fast-paced environment. - Experience working cross-functionally with Product, Finance, Engineering, and Sales. - Experience with Salesforce, Zendesk, Google Workspace, HubSpot, or similar CRM platforms is a plus. - Experience supporting agency or B2B SaaS customers is preferred. Location & Work Model Candidates must reside in Florianópolis to align with our team collaboration needs and occasional in-person meetings. Application Instructions Please submit an English version of your resume when applying. Interviews will be conducted in English to align with our global communication standards. Why Duda? At Duda, we value creativity, innovation, and collaboration. You’ll have the opportunity to work with a dynamic, talented team, contributing directly to the success of our global support organization. We believe in empowering our people to achieve their best work and create exceptional customer experiences. Duda is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or any other personal characteristic. If you have a disability or special need that requires accommodation to navigate our careers site or to complete the application process, please contact accommodations@duda.co. Want to learn more about Duda? Check us out here!

Bilingual Technical Support Engineer (must reside in Florianópolis) WHO WE ARE Duda, the premier website builder for web professionals, marketing agencies and Vertical SaaS companies, serves small businesses through partnerships with major tech and media giants like GoDaddy, TripAdvisor, and ZenBusiness. Duda is a profitable business; our platform has powered over 1 million websites, and we’re backed by $100 million investment from notable investors. A DAY IN THE LIFE Do you measure your success by the success of your customers? At Duda (www.duda.co), we are driven by our desire to empower our customers with the most innovative tools for creating, managing and cultivating the online presence of their SMB customers. We are looking for a Technical Support Engineer to join our team in Florianópolis. If you are passionate about using your technical skills to solve customer issues, have proven knowledge of HTML/CSS/Javascript and are looking to help build a world-class customer support team, then this is the perfect opportunity for you! WHAT YOU’LL DO - Respond to customer support inquiries via chat, phone and email promptly and accurately - Handle technical escalations and collaborate with peers to coordinate solutions - Promote Duda’s product features and assist customers in adopting Duda’s products for long-term success - Engage with customers to ensure all Duda functionalities and offerings are fully utilized - Advocate for customers needs and contributing to our growing knowledge base of articles and videos - Work cross-functionally with Sales, Product, QA, and Account Management teams to support Duda’s diverse customer base As part of our Customer Success team, you will also help drive product adoption, share best practices and implement growth and optimization strategies to drive maximum value and success with new and existing Duda customers. WHO YOU ARE - Advanced proficiency in written and spoken English is required - Knowledge of HTML/CSS/Javascript or other object-oriented languages as well as the use of API’s - Experience with CRM & Marketing tools, Google Analytics, Ads, and CWV is beneficial - A Strong technical curiosity and a drive to understand how things work - An Empathetic, customer-oriented mindset and confidence in solving customer inquiries effectively - 2+ years of experience providing exceptional customer support in a SaaS or technical software company Location & Work Model This is a remote-first role; however, candidates must reside in Florianópolis to align with our team collaboration needs and occasional in-person meetings. Application Instructions Please submit an English version of your resume when applying. Interviews will be conducted in English to align with our global communication standards. Why Duda? At Duda, we value creativity, innovation, and collaboration. You’ll have the opportunity to work with a dynamic, talented team, contributing directly to the success of our global support organization. We believe in empowering our people to achieve their best work and create exceptional customer experiences. Duda is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or any other personal characteristic. If you have a disability or special need that requires accommodation to navigate our careers site or to complete the application process, please contact accommodations@duda.co. Want to learn more about Duda? Check us out here!

Position Title: Senior Account Executive, Mid Market Reports to: Head of EMEA Office Location: London (Remote) About Duda Duda is a leading website platform for professionals, helping agencies, SaaS companies, and web teams build and manage high-quality websites at scale. Our flexible platform combines powerful design, collaboration, automation, and AI capabilities to help customers work faster and grow smarter. With teams across the US, Israel, Canada, Brazil, and the UK, we are building a collaborative, forward-thinking company focused on innovation, growth, and impact. At our core, we embrace a collaborative and innovative culture that empowers teamwork, creativity, and ongoing learning. Description Duda is looking for a driven, technically fluent, experienced and commercially sharp Senior Account Executive to join our Mid Market sales team. This is not a role for order-takers or those who rely solely on inbound pipelines , we're looking for someone who is hungry, proactive, and energized by the challenge of opening new doors and closing complex deals. In this role, you will own the full sales cycle for mid-market prospects, including digital agencies, Vertical SaaS companies, media organizations, and hosting providers that are looking to embed or resell a world-class website building platform. You'll be responsible for sourcing a portion of your own pipeline, running compelling product platform overviews, crafting a persuasive commercial story, and navigating multi-stakeholder deals with confidence and precision to maximize Duda’s chances of landing more business. Duda is a technical sale. Our buyers are sophisticated; they include product leaders, operations teams, and digital executives who want to understand how our platform fits into their ecosystem. You need to be comfortable going deep on the product, translating platform capabilities into business outcomes, and standing out in a competitive evaluation. This role is an opportunity to be part of a category-defining company with a proven platform, a strong partner ecosystem, and serious ambition. Role & Responsibilities - Own the full sales cycle from prospecting through close for mid-market accounts, with a focus on digital agencies, Vertical SaaS companies, media groups, and web platform providers. - Generate a significant portion of your own pipeline through outbound prospecting, networking, event follow-up, referrals, and creative outreach not just inbound leads. - Run product demonstrations that are tailored, compelling, and commercially focused not generic walkthroughs. - Build a clear and differentiated business case for each prospect based on their specific go-to-market model, customer base, and growth goals. - Develop deep familiarity with the Duda platform and ecosystem, becoming a credible resource for technically sophisticated buyers. - Navigate complex, multi-stakeholder deals involving product, marketing, sales, and executive decision-makers on the buyer's side. - Collaborate with Solution Engineers, Partner Success, and Marketing teams to advance deals and deliver a best-in-class buying experience. - Accurately forecast opportunities and maintain rigorous CRM hygiene throughout the pipeline. - Represent Duda at industry events, partner conferences, and executive meetings engaging prospects and accelerating relationships in person. - Contribute feedback from the field to inform product positioning, sales messaging, and go-to-market strategy. Requirements We understand that experience comes in many forms. Even if you don't meet every qualification listed, we encourage you to apply if you believe you'd be a great fit for the role. - 5+ years of full-cycle B2B SaaS sales experience, with a track record of consistent quota attainment. - Experience selling in a B2B2C model understanding how your buyer will in turn deploy and monetize your product with their own customers is essential. - Familiarity with the digital agency world, Vertical SaaS ecosystems, or platform/reseller sales motions you understand how these businesses are built and what drives their purchasing decisions. - Demonstrated ability to generate your own pipeline. You are not waiting for leads to come to you you know how to open doors, build relationships, and create opportunities from scratch. - Strong product demonstration skills. You can run a live platform demo that tells a story, highlights what matters to a specific buyer, and creates genuine excitement not just a feature tour. - Ability to translate technical platform capabilities into clear, compelling business value for buyers who may range from highly technical to commercially focused. - Comfortable navigating complex, multi-stakeholder sales processes with extended deal cycles. - High energy, high accountability. You treat your territory like a business, you manage your time with discipline, and you are motivated by results not activity metrics. - Excellent written and verbal communication skills, with the ability to hold your own in executive-level conversations. - Strong analytical approach to pipeline management, forecasting, and deal qualification. - Comfortable operating in a fast-paced, evolving environment where you'll sometimes need to build the playbook as you go. - Willingness and ability to travel for prospect meetings, industry events, conferences, and company summits as needed. Preferred Qualifications - Experience selling website technology, MarTech, digital presence platforms, or SMB-focused SaaS solutions. - Familiarity with the Duda platform or direct competitive experience with other website builders (e.g., Wix, Squarespace, WordPress VIP, Shopify). - Experience selling to or through channel partners, resellers, or white-label customers. - Understanding of SMB-focused technology ecosystems and how agencies and SaaS platforms serve small business customers at scale. - Experience with AI-powered sales tools, automation, and modern prospecting workflows. - Bachelor's degree in Business, Marketing, Communications, or a related field preferred. What you'll love about working for Duda - A supportive, agile and creative work environment with phenomenal colleagues. - Competitive compensation, ongoing recognition, and an opportunity to develop new skills and fast-track your career. - Opportunity to join an explosive industry, a successful, profitable and growing organization, and a supportive leadership team who is passionate about the employee experience.

Position Title: Business Development Representative, Mid-Market Reports to: Head of Mid-Market Sales, Americas Office Location: Florianópolis/SC Work Arrangement: Hybrid About Duda Duda is a leading white-label web building platform that helps digital agencies, SaaS providers, and web professionals deliver web design services to SMBs, enabling them to quickly create beautiful, customizable websites. We’re headquartered in Louisville, Colorado (Denver metro), with teams in California; UK; Israel; Canada; and Brazil. Our platform powers over a million websites for tens of thousands of clients and their end customers. From its industry-leading AI Assistant to advanced API-driven automation workflows, Duda offers web professionals a comprehensive suite of tools to build pixel-perfect, feature-rich websites efficiently and at scale–all on a flexible platform that can be fully customized to match their go-to-market strategy and ideal customer experience. As the top platform for Core Web Vitals, a critical metric for SEO performance, Duda makes it easy for web professionals to deliver a superior digital presence and outstanding performance to their customers under their own brand. More than 20,000 organizations have trusted Duda to build 1 million active websites and counting. Position Overview The Business Development Representative fuels early-stage pipeline for the Mid-Market and Enterprise teams by identifying, engaging, and qualifying prospective customers across North America. You will spark informed conversations that surface prospect needs and help them see where Duda can create impact. This role centers on curiosity, thoughtful outreach, and clean collaboration with Account Executives and Marketing. Your work sets the pace for the sales cycle and creates essential momentum for the team. This position strengthens our commercial growth engine by generating qualified opportunities and supports internal mobility for high-performing talent. Success is measured through quality, well-executed activity across core KPIs. What you'll do - Build top-of-funnel pipeline through targeted prospecting across priority ICPs and personas - Engage prospects with personalized, omni-channel outreach that sparks interest and leads to meetings for AEs - Conduct light qualification to ensure fit, focusing on core needs, use cases, and interest level - Identify prospect challenges and communicate relevant Duda value in a clear, compelling way - Convert early conversations into qualified opportunities that support AE pipeline health - Maintain consistent activity across calls, emails, and LinkedIn outreach - Use sales tools, AI, and advanced automation workflows to manage outreach, improve prospect targeting, support lead enrichment, track progress, and refine prospecting at scale - Partner closely with AEs to plan account penetration strategies that align with territory goals - Help organize special events that support creative business development programs such as virtual sessions or in-person industry gatherings Education and Experience - 2+ years of BDR experience in a SaaS or technology environment - Strong track record of building pipeline and meeting or exceeding activity and meeting targets - Experience with Salesforce required - Experience using AI and/or advanced automation tools for high-volume prospecting, lead enrichment, and conversion optimization is required - Experience with LinkedIn Sales Navigator, Apollo, Gong, Google Workspace, HubSpot, and similar tools strongly preferred - Background in account-based research or market analysis is a plus Knowledge, Skills, and Abilities - Ability to identify prospect needs and start thoughtful conversations that build trust - Clear and confident communication with a focus on active listening and value alignment - Ability to manage high activity levels while staying organized and detail oriented - Curiosity that drives exploration of customer challenges and market dynamics - Proactive mindset with the confidence to operate independently and adapt quickly - Collaborative working style that supports alignment with Sales and Marketing #LI-Hybrid