• Supervise contact centre staff, including active performance management and employee development. • Provide day-to-day supervision of communicators and implement and communicate performance standards. • Provide clarity, gain commitment, and hold team members accountable for performance expectations. • Coach team members for success and support the development of direct reports. • Conduct performance evaluations, coaching sessions, and development planning. • Conduct recruitment interviews, onboarding, and training of new employees. • Address employee performance and conduct issues through coaching, corrective action, and disciplinary processes in accordance with Company policies, due process requirements, and South African labour legislation. • Proactively monitor staffing levels and workforce requirements. • Coordinate and deliver programme training as required. • Create and implement initiatives designed to encourage teamwork and increase employee engagement. • Deliver service that meets or exceeds client KPIs and service-level requirements. • Maintain all agreed service levels and operational metrics. • Ensure client needs are met with a high degree of quality and compliance with applicable policies, SOPs, and regulatory requirements. • Manage contact centre operations in a fiscally responsible manner. • Collaborate with internal stakeholders to foster a culture of continuous quality improvement and operational excellence. • Monitor inbound and outbound customer interactions to ensure script adherence, call integrity, pharmacovigilance compliance, compliance with the Health Insurance Portability and Accountability Act (HIPAA), the POPIA and appropriate communication standards. • Ensure timely identification, documentation, escalation, and reporting of Adverse Events (AEs), Product Quality Complaints (PQCs), Special Situations, and other reportable information in accordance with applicable client requirements, U.S. FDA requirements where applicable, SAHPRA requirements where applicable, company policies, and regulatory reporting timelines.

Role Description We're building a Vulnerability Operations Center from the ground up and need a senior practitioner to lead it. You'll own the full vulnerability management lifecycle - from detection through triage to remediation tracking and reporting - across Nebius' cloud infrastructure, product and hardware stack. This is a high-impact role with big ownership: you'll define processes, select tooling, work directly with engineering teams, and set the standard for how Nebius responds to vulnerabilities. What You'll Do - Improve and maintain automated vulnerability triaging capabilities and vulnerability data quality through data enrichment (internal and external intelligence feeds), quality metrics, AI-assisted triage, context-aware risk scoring, and vulnerability correlation/chaining. - Hands-on validation and triaging of most critical/zero-days vulnerabilities. - Work closely with vulnerability data consumers and stakeholders across the organization to meet engineering, compliance, and regulatory requirements by delivering high-quality, actionable findings and driving effective remediation. - Contribute to the development of internal platforms, including the Unified Vulnerability Management (UVM) system and the security orchestration platform, to automate core vulnerability management workflows and reduce manual effort. - Identify current deficiencies in patch management, drive and oversee improvements across engineering teams and business units to improve remediation efficiency and reduce organizational risk. - Own vulnerability intake from all sources - scanners, bug bounty, threat intel feeds, and penetration tests. - Prioritize findings using risk-based frameworks (CVSS, EPSS, SSVC, asset criticality, exploitability context, business impact) and reduce false positive noise. - Drive remediation accountability across infrastructure, platform, and product engineering teams. - Identify, track and report vulnerability management metrics, present KPIs and trends to security leadership. - Coordinate response to critical/zero-day vulnerabilities, acting as the primary point of contact across security, engineering, and operations. - Define and maintain integration between VOC tooling and the broader security ecosystem. Qualifications - 5–8 years in information security with at least 3 years focused on vulnerability management or security operations. - Deep familiarity with vulnerability scanning tools and their strengths/limitations in cloud-native environments. - Strong grasp of CVE/NVD, CVSS scoring, EPSS, SSVC and how to apply them to real-world prioritization. - Experience managing vulnerabilities across IaaS/cloud infrastructure (AWS, GCP, Azure, or private cloud) - experience with GPU/HPC environments is a plus. - Deep understanding of vulnerability sources limitations and corner cases for different vulnerability classes. - Able to write and review code (ability or willingness to develop in Golang) - well enough to assess exploitability, validate fixes, and build lightweight automation (e.g., variant-detection scripts, triage tooling, data pipelines for trend analysis). - Strong grasp of common vulnerability classes at the code and infrastructure level. - Comfortable feeding well-documented vulnerability patterns into AI-assisted code review workflows and critically evaluating the output. - Track record of working cross-functionally with engineering teams and holding stakeholders accountable to timelines without being a bottleneck. - Strong written and verbal communication - able to translate technical risk into business impact for non-security audiences. Nice to Have - Experience building vulnerability management program from scratch. - Familiarity with container and Kubernetes security. - Experience with supply chain security (SBOMs, dependency scanning). - Bug bounty triage experience. - Public talks or research articles. Benefits - Competitive compensation. - Career growth and learning opportunities. - Flexibility and ownership. - Collaborative and innovative culture. - Opportunity to work on impactful AI projects. - International environment and talented teams. Equal Opportunity Statement Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.

Role Description As a Patient Access Representative, you will be the first point of contact for our patients. Empowered to take initiative, you will follow established procedures, processes, and systems to provide a resolution for our patients. You are the first step in making an impact on the patient experience. - Ensure we meet our patients' needs by being patient, listening, and answering any questions or concerns. - Handle a high volume of inbound patient scheduling calls while ensuring attention to detail when collecting information. - Navigate through multiple systems and tools to ensure appointments are scheduled accurately while putting the patient at ease. - Learn about various health plans and apply that knowledge post training. - Demonstrate workflows and subject matter expertise covered in training while maintaining KPIs (Call Quality, Scheduling rate, Call handle time). - Be a problem-solver with a can-do attitude who can thrive at multi-tasking in a fast-paced environment. - Work on multiple screens quickly and expect the unexpected. - Comfortable working in a metrics-driven environment with attached KPIs. Qualifications - Your home office must be a quiet space, free of distractions during working and training hours. - High School Diploma or GED. - Must be 18+ years of age. - 1+ years’ experience working in a fast-paced environment handling a minimum of 65 calls a day. - Experience working in multiple systems and dual screens. - Must be present for all training days to ensure successful onboarding. - Home internet cannot be satellite internet and must be 90kbps downstream and upstream. Requirements - Forefront will never request personal information, such as your social security number or banking information, via text or email. - Forefront does not use external messaging applications such as WireApp or Skype to communicate with candidates. - If you receive communication or requests of this nature, delete them. Benefits - Pay starting at: $15.50 per hour and higher based upon years of experience. - Employee benefits - Medical, Dental, Vision. - Employee Assistance Program (EAP). - 401K retirement plan with company match. - PTO/Holiday pay. - Milestone bonuses. - Internal mobility. - Employee discounts. - Referral bonuses.

• Obtain customer information (e.g., name, address, etc.) to support callers. • Complete transactions and enter data accurately into the system. • Document details of all interactions with customers and actions taken. • Schedule appointments for Admissions representatives. • Respond to customer requests via outbound calls, inbound calls, and email. • Assist students with resetting passwords. • Assess customers’ needs to recommend appropriate actions. • Interface with Contact Center leadership, Admissions staff, peers, students, and prospective students. • Handle escalated calls and gather needed information. • Maintain a Quality Assurance average of 80% or higher.