Forefront Dermatology

Role Description The Remote Sr. Representative, Compliance supports the organization’s Compliance Program by executing day-to-day activities related to auditing and monitoring, issue management, and compliance related activities, initiatives and training. This role collaborates closely with other Forefront departments to promote a culture of compliance. Responsibilities - Auditing and Monitoring - Perform routine and risk-based audits of processes and policy adherence. - Maintain audit work documents and evidence logs and prepare clear audit reports with findings. - Work with leadership to establish root-cause insights and develop corrective action recommendations. - Track remediation plans to closure and verify effectiveness through follow-up reviews. - Escalate significant issues, trends, or repeat findings to leadership in a timely manner. - Issue Management - Track and support the investigation and timely completion of applicable concerns and incidents. - Monitor corrective actions to ensure timely and complete resolution. - Escalate significant issues or trends to leadership in a timely manner. - Compliance Related Activities and Initiatives - Provide day‑to‑day assistance to compliance leadership and contribute to department initiatives. - Monitor incoming inquiries and concerns and route to appropriate subject matter experts. - Coordinate compliance‑related meetings and support creation of agendas and minutes as assigned. - Help maintain systems and tools used for compliance monitoring, reporting and training. - Support risk assessments, surveys and special projects as assigned. - Training and Awareness - Help develop and issue compliance awareness tip sheets and communication. - Assist in developing and maintaining current compliance training materials. - Maintain training records and completion reports and follow up with leaders on non-compliance. - Support network questions related to training assignments and requirements. - Performs other related duties as assigned. Qualifications - 2 - 5 years in a healthcare compliance position required. - Strong attention to detail, organization, and documentation discipline. - Ability to provide clear, concise written and verbal communication and professional report writing. - Analytical skills with the ability to interpret policies, guidance and data. - Ability to work independently and collaboratively within a team. - Ability to multi-task and prioritize appropriately. - Ability to handle sensitive information with discretion and maintain confidentiality. - Proficient in Microsoft 365 (Excel, SharePoint, Teams, PowerPoint). - Familiarity with compliance tracking systems, risk management tools, or audit software. - Familiarity with EHR and Practice Management systems. - Must be able to learn new software quickly. - Required Education: Associates Degree - Other Licensures or Certifications not Listed: CHC, CHPS Requirements - Sitting for extended periods. - Manual dexterity for typing and computer use. - Visual acuity for reading screens and documents. - Verbal communication via phone or in person. Benefits - For this position, the base pay range is $20.00 - $24.00 per hour. - Individual pay is determined by role, level, location, job-related skills, experience, and relevant education, certification, or training. Company Description Forefront Dermatology is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact hr@forefrontderm.com to let us know the nature of your request and your contact information.

Role Description The Remote Coding and Documentation Specialist, under the supervision of the Coding & Documentation Supervisor, is responsible for ensuring high quality accurate medical record documentation reviews, coding reviews, training, and education for Forefront physicians, NP’s, and PA’s. This individual must have strong communication and critical thinking skills. Dedication to consistent professionalism and teamwork is required. - Conducts coding and documentation audits across general and surgical dermatology, plastic surgery, and pathology services. - Analyzes data, identifies trends, determines root causes, and implements corrective action plans to mitigate compliance and financial risk. - Interprets and applies complex coding regulations (CPT, ICD-10, HCPCS) and payer guidelines, exercising independent judgment to resolve ambiguous or high-risk coding scenarios. - Serves as a subject matter expert by advising providers and leadership on coding practices, documentation standards, and regulatory requirements. - Designs and delivers targeted education programs for physicians and advanced practice providers based on audit findings, risk areas, and organizational priorities. - Develops and maintains coding procedures, policies, and training materials to ensure alignment with evolving regulatory and payer requirements. - Supports revenue cycle operations by resolving complex coding issues, including claim edits, denials, and appeals, and escalating compliance risks as appropriate. - Supports onboarding and integration of new practices, including due diligence coding assessments, and provides actionable recommendations to improve operational, compliance, and financial outcomes. Qualifications - Associate's degree preferred, or equivalent combination of education, training, and experience. - 3+ years of progressive experience in medical coding, auditing, or documentation improvement; dermatology coding experience strongly preferred. - In-depth knowledge of evaluation and management (E&M) coding and demonstrated ability to interpret regulations and apply independent judgment in complex coding and compliance scenarios. - Experience developing training programs, policies, or audit methodologies preferred. - Strong analytical, critical thinking, problem-solving, and time management skills, with the ability to prioritize competing deadlines and maintain productivity. - Excellent communication skills, including the ability to educate physicians and provide constructive feedback on documentation and coding practices. - Proficiency in electronic health record (EHR) systems (NextGen, EMA preferred) and Microsoft Office applications, with the ability to manage multiple priorities and drive projects to completion. - Other Licensures or Certifications not Listed: CPCD, CPC, CCS, CBCS, or CPMA or equivalent. Requirements - Sitting for extended periods. - Manual dexterity for typing and computer use. - Visual acuity for reading screens and documents. - Verbal communication via phone or in person. Benefits - Base pay range is $62,000 - $67,000 per year. - Individual pay is determined by role, level, location, job-related skills, experience, and relevant education, certifications, or training. Company Description Forefront Dermatology is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact hr@forefrontderm.com to let us know the nature of your request and your contact information.

Role Description The Medical Support Representative supports Forefront Dermatology clinics in a remote, contact center environment by providing efficient clinical intake, accurate scheduling, and exceptional service to patients and care teams. This role does not involve face-to-face patient interaction and is responsible for managing high-volume inbound and outbound calls, electronic tasks, and clinical workflows in accordance with established protocols. - Coordinate patient appointments, managing clinical inquiries, and maintaining result logs to ensure timely follow-up and continuity of care. - Meet defined performance standards, including turnaround times, quality metrics, and productivity goals. - Demonstrate strong clinical knowledge, professionalism, and attention to detail. - Adhere to company policies, procedures, and compliance standards. - Support both patient needs and clinic operations in a fast-paced, team-oriented environment. - May be assigned special projects and additional responsibilities as needed. Work Schedule: Monday - Friday 7:30AM - 4:30PM Central Time Training Schedule (first 4-5 weeks): Monday - Friday 8:00AM - 4:30PM Central Time Start Date: June 8th Qualifications - Strong knowledge of medical terminology, clinical workflows, and patient care processes (dermatology experience a plus). - Proficiency in electronic health records (EHR), preferably NextGen and ModMed. - Demonstrated ability to manage high-volume calls, tasks, and patient interactions with accuracy and efficiency. - Strong critical thinking skills with the ability to assess patient needs and follow clinical protocols appropriately. - Excellent communication skills, with the ability to educate patients clearly and professionally over the phone. - Highly organized with strong attention to detail and ability to meet performance metrics (quality, turnaround time, productivity). - Self-motivated with the ability to work independently in a remote environment with reliable internet and a dedicated, distraction-free workspace. - Comfortable navigating multiple systems and multitasking in a fast-paced setting. Requirements - Required Education: High School Diploma or GED. - Preferred Education: Associate degree. - Required Licensures or Certifications: Certified Medical Assistant. - Minimum Years Related Experience: 2+ Years. Benefits - Access to health, dental, and vision insurance. - Health Savings Account. - Eligible for competitive PTO and Holiday pay. - Company paid life insurance and long-term disability (full-time only). - Access to voluntary short term disability insurance (full-time only). - Access to supplemental life insurance. - Additional insurance offerings to meet your needs. - 401K with employer match. - Employee discount programs. - And much more!

Role Description The Remote Sr. Director Marketing (Clinic/Local Marketing and Media Relations) role requires a strategic and highly collaborative professional who effectively partners with both field and clinical stakeholders, including the Chief Medical Officer, Chief Operations Officer, regional operations leaders, clinical leaders, and local operators to drive revenue growth. This role requires a broad skill set across various marketing disciplines, such as earned and paid media strategy, social media and influencer marketing, events, point of sale, direct mail, and hyper-local marketing. This person will also oversee our creative services production function, helping direct the fulfillment of a wide variety of creative requests from the field. Responsibilities - Partner with local operators, physicians, and operational leaders to design and implement comprehensive marketing strategies and field enablement tools aimed at driving growth in both general dermatology and medical aesthetics. - Develop and execute targeted marketing strategies to drive utilization and maximize capacity across general dermatology clinics. - Lead marketing strategy and execution for de novo launches and acquisition integrations, including pre- and post-launch playbooks to build brand presence and achieve ramp targets. - Plan and implement local marketing initiatives, including direct mail, events, out-of-home advertising, and paid and earned media campaigns to increase appointments and market awareness. - Create scalable, self-service marketing tools, turnkey assets, and enablement resources that allow clinics to access marketing solutions efficiently and independently. - Oversee creative development and execution of marketing materials, earned media initiatives, and in-clinic awareness strategies to support patient engagement and service growth. - Manage enterprise marketing platforms and tools, ensuring effective performance of project management systems, digital signage, ecommerce solutions, and brand asset platforms. - Provide marketing enablement and support to field teams and call centers through training materials, tools, and strategies that improve conversion, clinic performance, and customer experience. Qualifications - Bachelor's Degree - 12+ years of relevant professional experience in Marketing, Media Relations, etc. - Demonstrates expertise in multi-channel marketing, including earned and paid media, social media, direct mail, out-of-home (OOH), retail, and digital strategies that drive measurable results. - Possesses strong knowledge of healthcare marketing, including regulatory considerations, patient privacy requirements, and multi-location care delivery model preferred. - Develops and executes strategic, growth-oriented marketing plans aligned to organizational priorities and operational needs. - Collaborates effectively with cross-functional stakeholders, including executive leadership, physicians, regional leaders, and clinical teams, to drive alignment and execution. - Builds strong relationships and influences stakeholders to support marketing initiatives and achieve business objectives. - Creates scalable processes, playbooks, and tools that enable consistent execution across complex, multi-site environments. - Utilizes strong project management, analytical, and problem-solving skills to manage multiple initiatives, measure performance, and optimize outcomes. - Demonstrates strong communication, creative thinking, and team leadership skills, including experience developing talent and building high-performing teams. Requirements - Sitting for extended periods - Manual dexterity for typing and computer use - Visual acuity for reading screens and documents - Verbal communication via phone or in person Benefits - Base pay range is $180,000.00 - $195,000.00 per year. - Individual pay is determined by role, level, location, job-related skills, experience, and relevant education, certifications, or training. Company Description Forefront Dermatology is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact hr@forefrontderm.com to let us know the nature of your request and your contact information.

Overview The remote Sr. Manager Marketing plays a critical role in building a high-performing clinic marketing discipline at Forefront Dermatology, the nation’s largest dermatology provider with 300 clinic locations. The Sr Manager Marketing thrives in a build-and-grow environment and is excited to shape strategies that drive clinic growth while scaling regionally and nationally. The role identifies growth opportunities, addresses performance gaps, and develops and executes marketing strategies to drive appointments, improve utilization, and sustain patient flow. In addition, the Sr Manager Marketing oversees and mentors the Marketing Manager responsible for implementing advanced marketing playbooks and key vendor initiatives, including ecommerce product sales, gift card promotions, direct mail campaigns, and physician referral outreach. The ideal candidate brings strong analytical expertise and deep experience in multi-channel patient acquisition, with the ability to lead scalable initiatives across digital, collateral, point-of-care (POC), direct mail, out-of-home (OOH), and paid media. Responsibilities - Develop and execute targeted same-store growth marketing strategies to achieve utilization goals for general dermatology and cosmetic aesthetic clinics. - Translate enterprise and clinic growth objectives into scalable, actionable marketing plans across multiple clinics and channels. - Design and implement demand generation, engagement programs, and standardized playbooks to support national practice growth. - Analyze clinic performance data to identify gaps, develop recovery strategies, and implement actions aligned with provider capacity and return on investment. - Establish testing frameworks to evaluate marketing effectiveness and scale high-performing programs. - Build and maintain performance reporting to communicate results, guide optimization decisions, and enhance patient experience. - Manage marketing budgets, vendor relationships, sponsorships, and media placements with strong financial discipline and contract oversight. - Partner with operations teams to drive campaign adoption, develop training tools and playbooks, and oversee the creation and approval of marketing materials across print, digital, social, and in-clinic channels. Qualifications - Marketing Strategies & Execution: Experience in multi-channel marketing (retail, direct mail, OOH, digital, earned media, and paid media). - Leadership & Collaboration: Ability to work with cross-functional teams, including C-suite, regional leaders, and clinical teams. Ability to build strong internal relationships and influence stakeholders. - Adaptability & Problem Solving: Ability to adapt in dynamic environments and resolve complex marketing challenges. - Data Analysis & Reporting: Analytical skills to measure, report, and optimize marketing effectiveness. Required Education: Bachelor's Degree Preferred Education: Master's Degree Minimum Years Related Experience: 7-10 Years Physical Demands - Sitting for extended periods - Manual dexterity for typing and computer use - Visual acuity for reading screens and documents - Verbal communication via phone or in person For this position, the base pay range is $115,000.00 -$155,000.00 per year. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education, certifications, or training. Forefront Dermatology is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact hr@forefrontderm.com to let us know the nature of your request and your contact information.

Overview Under the direction of the VP of Operations, the Remote Senior Director of Medical Aesthetic Operations and Market Development is responsible for maximizing revenue and profitability for medical-aesthetic services (primarily non-surgical) across all practices. Through the development and implementation of key initiatives relating to Medical Aesthetic operations, including cost control, vendor relations, education & training, development of existing and new service lines, reporting & analysis, and events, this role will contribute to platform growth. The Senior Director of Medical Aesthetic Operations and Market Development will work closely with clinical vendors, Gen-derm operations leaders, and support services department heads to identify system & process needs and effectively project manage to achieve overall company goals. The Senior Director works in partnership with key stakeholders, including Physician leaders, Providers, and their Medical Aesthetic Staff, Marketing, Operations, and other support services department heads, to achieve overall company goals. The Position will have business & financial (non-clinical) oversight of all medical-aesthetics service lines, including injectables, lasers, plastics, retail, and related spa services. This role will rely heavily on strong communication, innovation, leadership, and the ability to drive results through influence to increase revenue and all profitability metrics while increasing provider satisfaction and excellence in patient outcomes. Responsibilities Essential Functions - Drive revenue growth in Medical Aesthetics and retail sectors, managing inventory costs and fostering EBITDA growth across the company and at clinic/practice levels. Develop financial budgets to optimize growth and cost management. - Assess and enhance Medical Aesthetic clinical processes, identifying areas for improvement and spearheading the implementation of improvement initiatives. - Collaborate with physician practice leaders and regional/local team leaders to craft and execute aesthetic in-office retail and e-commerce business plans. - Develop and execute strategies, best practices, and tactics to increase adoption of aesthetic products and services, aligned with short- and long-term goals. - Partner with procurement to optimize vendor agreements and relationships, securing the most favorable supply costs. Serve as the primary liaison with Forefront Dermatology's aesthetic vendor partners. - Ensure price accuracy and minimize costs by monitoring vendor rebate and incentive programs and coordinating with Legal, Compliance, Purchasing, Finance, and Operations to ensure timely, accurate payments. Manage and communicate vendor loyalty programs and promotions. - Collaborate with marketing to devise impactful in-market strategies and platforms tailored for clinic-level implementation. Work closely with the marketing department to develop branded materials for in-house marketing efforts. - Oversee the logistical and financial aspects of Medical Aesthetics event planning, management, and execution. - Lead the device business case development process, offering recommendations and advocating for optimal device purchasing and performance strategies. Use data from Forefront devices to determine their placement and usage to maximize productivity. - Provide ongoing education to all providers and relevant staff involved in Medical Aesthetics services, ensuring adherence to best practices. - Ensure that all clinics and providers deliver an exceptional patient experience for Medical Aesthetic patients, with a continual focus on reputation management and effective resolution of patient concerns. - Performs other related duties as assigned. Qualifications - Bachelor’s degree required, Master’s degree in Business, Healthcare Administration, or a related field preferred. - Minimum of 10 years’ experience with associated service lines such as medical cosmetics/ Medical Aesthetics, marketing, and/or beauty retail. - Minimum of 10 years’ experience in the physician and/or private clinic healthcare space, multi-unit, multi- region experience preferred (ideally in Dermatology, Medical Aesthetics, or similar cash-paying healthcare systems). - Minimum of 10 years’ experience operating within a cross-functional team as part of a strategic platform. Forefront will never request personal information, such as your social security number or banking information, via text or email. In addition, Forefront does not use external messaging applications such as WireApp or Skype to communicate with candidates. If you receive communication or requests of this nature, delete them. Forefront Dermatology is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact hr@forefrontderm.com to let us know the nature of your request and your contact information.

Overview About Forefront When we say our mission is to be the dermatology practice of choice, treating all skin conditions, in every community we serve, we mean everyone at Forefront works to bring care to those who need it. Because dermatology, we now know, has a dramatic impact on the quality and longevity of human life. You’ll Enjoy The Patient Access Surgical Scheduler is responsible for successful scheduling and both internal and external customer experience for all supported Forefront Dermatology clinics. This position will actively manage schedules to ensure maximum productivity and accuracy. Patient Access Surgical Scheduler I will be responsible for turnaround times for tasks related to patient access patient and clinician needs. This position may be assigned ownership of special projects which may include but not limited to team assignments, front line staff communication/support and other related duties as assigned. Work Schedule: Monday - Friday 10:00AM - 6:30PM Central Time Training Schedule: (first 6 weeks) Monday - Friday 8:00AM - 4:30PM Central Time Start Date: May 11th Here are just a few things we offer: - Access to health, dental, and vision insurance - Health Savings Account - Eligible for competitive PTO and Holiday pay - Company paid life insurance and long-term disability (full-time only) - Access to voluntary short term disability insurance (full-time only) - Access to supplemental life insurance - Additional insurance offerings to meet your needs - 401K with employer match - Employee discount programs - And much more! Responsibilities Overall Functions: - Schedule and coordinate patient appointments following company protocols, procedures and provider schedule templates when applicable.  - Follow Quality procedures including schedule accuracy, documentation and quality assurance program guides. - Meet department KPI metrics (including but not limited to quality, average handle time, unavailable time, abandonment percentages, scheduled appointments and turnaround times)  - Collaboration with Patient Access Leadership for professional development and skillsets.  - Ensure high levels of customer service are provided by patient access staff to patients and co-workers.  - Work on special projects and perform other related duties as needed.  Surgical Scheduling: - Maintain accurate and professional documentation with patient medical records. - Become knowledgeable about Dermatology and diagnosis, wound care, disease, procedures, and prescriptions. - Accurately schedule following clinician preferences for a variety of procedures including but not limited to: MOHS, outside closure, excisions, ED&C, follow-ups, and/or recalls. Qualifications Education - High school diploma, GED/HSED, or equivalent. - Successful completion and ongoing professional development annually - Minimum post high-school education in medical support field: Certified Medical Assistant, Licenses Practical Nurse or Registered Nurse  - Experience with dermatology and cosmetic definitions/ procedure preferred - Derm tech completion required within 30 days of employment  Knowledge, Skills and Abilities - 2+ years of recent medical office experience in a similar capacity is preferred. - Must be a Certified Medical Assistant, Licenses Practical Nurse or Registered Nurse - Previous customer service experience is required. - Proficient in basic computer functions and ability to learn new software effectively. - Ability to act with sense of urgency - Previous electronic medical record experience is preferred. - Must possess excellent customer service, communication and organizational skills. - Demonstrate problem solving skills - Ability to operate standard office equipment. - Ability to type a minimum of 40 wpm is preferred. - Must possess attention to detail. - Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team. - Ability to respond positively to constructive criticism and direction from supervisors. - Must demonstrate professional appearance and manner at all times. - Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others. - Ability to maintain confidentiality of information. Physical Demands - Ability to communicate in an active multi-office environment. - Ability to efficiently operate all job-related office programs. - Ability to communicate via telephone, email, and other electronic solutions. - Ability to sit for large portions of a workday. For this position, the base pay range is $19.75 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education, certification, or training. #INDANH Forefront will never request personal information, such as your social security number or banking information, via text or email. In addition, Forefront does not use external messaging applications such as WireApp or Skype to communicate with candidates. If you receive communication or requests of this nature, delete them. Forefront Dermatology is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact hr@forefrontderm.com to let us know the nature of your request and your contact information.

Overview We are seeking an experienced Remote Healthcare Social Media Manager with deep operational expertise to lead social media execution across Forefront Dermatology’s 300-clinic dermatology organization. This role is responsible for designing, managing, and scaling social media operations that support corporate brand goals while enabling local clinics, multiple service lines, and clinical teams to participate in a compliant, credible, and effective way. This position is ideal for someone who understands the realities of healthcare marketing, including clinical accuracy, patient trust, regulatory requirements, and the complexity of working across clinics, providers, and service lines. This is not only a hands-on content creation role; it is a high-visibility leadership role focused on governance, process, and effective creative execution at scale. The Social Media Manager will be responsible for building corporate, clinic and B2B social media strategy from the ground up and executing on that vision. This role will report to the Senior Director of Digital Marketing, with consistent exposure and visibility to additional senior clinical and operational leadership. Responsibilities - Own and oversee the enterprise social media operating model, including governance, workflows, approvals, and documentation to ensure consistency and compliance. - Develop and maintain healthcare-specific social media policies and playbooks, ensuring alignment with HIPAA, patient privacy, clinical accuracy, and reputational risk standards. - Partner cross-functionally with Legal, Compliance, Risk, Communications, and Clinical leadership to ensure social media practices meet regulatory and organizational expectations. - Oversee social media execution across multiple clinics, service lines, and markets, creating scalable frameworks that enable local participation while maintaining brand - Design and distribute toolkits, templates, calendars, and guardrails, while monitoring local activity for compliance, accuracy, and alignment. - Ensure clinical credibility in all content by collaborating with physicians and clinical leaders to translate complex medical information into clear, patient-friendly messaging. - Oversee content production across internal teams and external partners, managing briefs, timelines, quality standards, and approvals to ensure efficient, compliant delivery. - Optimize social media processes, tools, and platforms to improve efficiency, scalability, and risk mitigation. - Track and report on operational and performance KPIs, including compliance adherence, engagement, audience growth, and business impact. - Support crisis and issue management on social platforms in coordination with marketing, compliance, and legal teams. Qualifications - 5+ years of social media management experience, preferably within a large, multi-location or regulated (healthcare) environment. - Proven success managing enterprise or multi-location social media programs and strategies. - Demonstrated ability to build scalable processes, governance models, and workflows. - Experience managing external agencies and offshore content production teams. - Strong knowledge of healthcare compliance, including HIPAA, patient privacy, and clinical accuracy. - Experience collaborating cross-functionally and using enterprise social media tools (e.g., Sprinklr, Hootsuite), with preferred exposure to healthcare marketing, crisis communications, and team training initiatives. For this position, the base pay range is $120,000.00 - $130,000.00 per year. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education, certifications, or training. Forefront Dermatology is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact hr@forefrontderm.com to let us know the nature of your request and your contact information.

Overview About Forefront When we say our mission is to be the dermatology practice of choice, treating all skin conditions, in every community we serve, we mean everyone at Forefront works to bring care to those who need it. Because dermatology, we now know, has a dramatic impact on the quality and longevity of human life. You’ll Enjoy As a Patient Access Representative, you will be the first point of contact for our patients. Empowered to take initiative, you will follow established procedures, processes, and systems to provide a resolution for our patients. You are the first step in making an impact to the patient experience. To ensure we meet our patients' needs, it is your role to be patient, listen and answer any questions or concerns to create the best patient experience. This may sound simple but there are deep complexities to health insurance and each patient's needs are different. This is not a slow-paced customer service role. You are responsible for making their journey and experience great and we are seeking talent who has a passion for patients and a skillset to work quickly with accuracy all while keeping the patient top of mind. Total Compensation and Rewards: - Pay starting at: $15.50 per hour and higher based upon years of experience - Employee benefits- Medical, Dental, Vision - Employee Assistance Program (EAP) - 401K retirement plan with company match - PTO/ Holiday pay - Milestone bonuses - Internal mobility - Employee discounts - Referral bonuses Responsibilities - Handle a high volume of inbound patient scheduling calls while ensuring attention to detail when collecting information. - Navigate through multiple systems and tools to ensure appointments are scheduled accurately all while putting the patient at ease, listening, and typing simultaneously. - You will be responsible for learning about various health plans and expected to apply that knowledge post training. - Ability to demonstrate workflows and subject matter expertise covered in training while maintaining KPIs (Call Quality, Scheduling rate, Call handle time). - Problem-solver with a can-do attitude who can thrive at multi-tasking in a fast-paced environment. - Work on multiple screens quickly and expect the unexpected. - Given the critical nature of assisting patients there are KPI’s attached to this role, you must be comfortable working in a metrics driven environment. Qualifications - Your home office must be a quiet space, free of distractions during working and training hours, including pets, phone, or other household members. - High School Diploma or GED. - Must be 18+ years of age. - 1+ years’ experience working in a fast-paced environment handling a minimum of 65 calls a day working in multiple systems and dual screens. - Must be present for all training days to ensure successful onboarding. - Home internet cannot be satellite internet and must be 90kbps downstream and upstream. Forefront will never request personal information, such as your social security number or banking information, via text or email. In addition, Forefront does not use external messaging applications such as WireApp or Skype to communicate with candidates. If you receive communication or requests of this nature, delete them. Forefront Dermatology is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact hr@forefrontderm.com to let us know the nature of your request and your contact information.

Overview The Remote Total Rewards Analyst supports the administration of compensation and benefits programs while serving as a key point of contact for employee Total Rewards inquiries. This role helps ensure employees and clinicians across approximately 280 dermatology clinics receive timely and accurate support regarding benefits, pay programs, and Total Rewards policies. The position combines customer service, data management, and analytical support. The analyst manages employee questions, supports benefits and compensation processes, maintains HR system data, and assists the Total Rewards and HR teams with reporting and program administration. Here are just a few things we offer: - Access to health, dental, and vision insurance - Health Savings Account $500 matching contribution - Eligible for PTO and Holiday pay - Company paid life insurance and long-term disability (full-time only) - Access to voluntary short term disability insurance (full-time only) - Access to additional life insurance - Eligible for Accident and Critical Illness Insurance, Hospital Indemnity and Cancer Guardian - 401K with employer contribution - Profit sharing - Employee discounts - And much more! Responsibilities - Serve as a primary contact to resolve employee inquiries and issues related to benefits, compensation, pay practices, and Total Rewards policies. - Maintain knowledge base documentation and frequently asked questions to support employee self-service. - Day-to-day administration of medical, dental, vision, retirement, and wellness programs including eligibility, enrollment, and auditing. - Coordinate with benefits vendors to resolve employee issues and eligibility discrepancies. - Responsible for compensation and benefits data maintenance including job codes, salary ranges, pay changes, employee life events in the HRIS. - Support market pricing and compensation analysis projects by gathering and organizing data, including salary survey submissions. - Assist with the annual processes including open enrollment and merit review process including data preparation, system audits, testing and communication. - Maintain job descriptions and job catalog information.Assist with reporting requests from HR leadership, Finance, and operations. - Assist with compliance documentation, policy updates and standard operating procedures. Qualifications Knowledge, Skills & Abilities: - Bachelor's Degree - 1+ years of related experience - Basic understanding of employee benefits programs and compensation practices. - Strong critical thinking, attention to detail and data accuracy. - Strong customer service mindset and ability to explain information clearly to employees. - Problem-solving and issue resolution, with a focus on ongoing process improvement and efficiency. - Ability to manage multiple inquiries and tasks in a fast-paced environment. - Strong written and verbal communication skills. - Organizational and time management skills. - Attention to confidentiality and data privacy. - Experience market pricing jobs preferred. - Experience supporting employees in an HR service center environment preferred. - Experience in healthcare or multi-location organizations is a plus. Physical Demands: - Ability to communicate in an active multi-office environment. - Ability to efficiently operate all job-related office equipment (telephone, computer, calculator, fax, copier). - Ability to communicate via telephone. - Ability to sit for large portions of a workday. For this position, the base pay range is $25.00 - $30.00 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education, certification, or training. Forefront will never request personal information, such as your social security number or banking information, via text or email. In addition, Forefront does not use external messaging applications such as WireApp or Skype to communicate with candidates. If you receive communication or requests of this nature, delete them. Forefront Dermatology is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact hr@forefrontderm.com to let us know the nature of your request and your contact information.