Role Description As a Patient Access Representative, you will be the first point of contact for our patients. Empowered to take initiative, you will follow established procedures, processes, and systems to provide a resolution for our patients. You are the first step in making an impact on the patient experience. - Ensure we meet our patients' needs by being patient, listening, and answering any questions or concerns. - Handle a high volume of inbound patient scheduling calls while ensuring attention to detail when collecting information. - Navigate through multiple systems and tools to ensure appointments are scheduled accurately while putting the patient at ease. - Learn about various health plans and apply that knowledge post training. - Demonstrate workflows and subject matter expertise covered in training while maintaining KPIs (Call Quality, Scheduling rate, Call handle time). - Be a problem-solver with a can-do attitude who can thrive at multi-tasking in a fast-paced environment. - Work on multiple screens quickly and expect the unexpected. - Comfortable working in a metrics-driven environment with attached KPIs. Qualifications - Your home office must be a quiet space, free of distractions during working and training hours. - High School Diploma or GED. - Must be 18+ years of age. - 1+ years’ experience working in a fast-paced environment handling a minimum of 65 calls a day. - Experience working in multiple systems and dual screens. - Must be present for all training days to ensure successful onboarding. - Home internet cannot be satellite internet and must be 90kbps downstream and upstream. Requirements - Forefront will never request personal information, such as your social security number or banking information, via text or email. - Forefront does not use external messaging applications such as WireApp or Skype to communicate with candidates. - If you receive communication or requests of this nature, delete them. Benefits - Pay starting at: $15.50 per hour and higher based upon years of experience. - Employee benefits - Medical, Dental, Vision. - Employee Assistance Program (EAP). - 401K retirement plan with company match. - PTO/Holiday pay. - Milestone bonuses. - Internal mobility. - Employee discounts. - Referral bonuses.