Role Description Our client is seeking an experienced Bilingual Dental Biller + Front Desk Support to join our growing team. This position is ideal for a highly organized and detail-oriented dental professional with strong experience in orthodontic and oral surgery billing, insurance claims, and front desk support. The successful candidate will play a key role in ensuring accurate claim submission, timely insurance follow-up, and exceptional patient service while supporting two busy dental offices. This is primarily an administrative and billing-focused role with occasional front desk and phone support responsibilities. Key Responsibilities - Dental & Orthodontic Billing (Primary Responsibility) - Process and submit dental, orthodontic, and oral surgery insurance claims accurately and on time. - Ensure claims are complete, compliant, and submitted correctly to maximize reimbursement. - Review unpaid, denied, or rejected claims and take appropriate corrective action. - Prepare and submit appeals for denied claims. - Monitor claim status and follow up with insurance companies until resolution. - Maintain accurate billing documentation and patient financial records. - Work with Denti-Cal (California Medicaid) and commercial dental insurance plans. - Insurance Verification & Claims Management - Verify dental insurance eligibility and benefits prior to treatment. - Confirm patient coverage, deductibles, copays, and treatment limitations. - Obtain benefit information and communicate coverage details when necessary. - Follow up with insurance carriers regarding pending claims and authorizations. - Maintain detailed documentation of insurance communications and claim updates. - Front Desk & Patient Support - Answer overflow inbound calls professionally. - Assist new patients with scheduling appointments and responding to general inquiries. - Route calls appropriately and provide excellent customer service. - Support front desk operations during high patient volume. - Maintain HIPAA compliance while handling patient information. - Administrative Support - Assist with billing questions and account inquiries. - Support administrative functions across two dental office locations. - Maintain organized patient records and billing documentation. - Collaborate with in-office staff to ensure efficient daily operations. - Participate in cross-training to support multiple office workflows. Qualifications - Minimum 2 years of dental billing experience (Required) - Orthodontic billing experience (Required) - Oral surgery billing experience (Strongly Preferred / Must Have) - Experience handling: - Insurance claim submissions - Claim follow-up - Appeals and denials - Insurance verification - Experience working with Denti-Cal (California Medicaid) is highly preferred. - Native or fluent bilingual English/Spanish speaker (Required) — approximately 50–60% of patients are Spanish-speaking. - Strong understanding of HIPAA regulations and healthcare compliance. - Excellent organizational skills and attention to detail. - Ability to manage multiple priorities in a fast-paced dental environment. - Strong written and verbal communication skills. - Comfortable supporting multiple office locations. Requirements - Must speak and write English clearly and professionally. - Must have relevant work experience. - Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). - Must be available to attend video meetings with camera on when required. Technical Requirements - Computer: Reliable laptop or desktop computer. - Internet: Stable high-speed internet connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Working webcam for virtual meetings. - Workspace: Quiet and professional work environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Role Description The Field Care Coordinator is responsible for facilitating, promoting, and advocating for the enrollees’ ongoing self-sufficiency and independence. This position is responsible for assessment and planning for an identified group of patients. Additionally, the care coordinator is responsible for assessing the availability of natural supports such as the enrollee’s representative or family members to ensure the ongoing mental and physical health of those natural supports. The Field Care Coordinator collaborates with the Interdisciplinary Team to coordinate the delivery of comprehensive, efficient, cost-effective patient care. The Field Care Coordinator will be traveling into enrollees’ homes, nursing facilities, Adult Day Health, and Adult Living Facilities (ALF) to conduct in-depth assessments and develop the plan of care. The Field Care Coordinator actively assists enrollees with care transitions in collaboration with the Interdisciplinary Team and the acute or skilled facility staff, and the enrollees and/or the enrollees’ representatives. Field Care Coordinators act as liaison between the Health Plan, the Commonwealth, enrollees, and their families. Field Care Coordinators follow established professional standards of care, Commonwealth guidelines and policy and procedures. This is a field-based position with a home-based office based in Midlothian VA Market. For consideration, you must reside within a commutable distance of Midlothian, City of Richmond, Powhatan and Amelia, VA. If you are located in commutable distance of Midlothian, VA, you will have the flexibility to work remotely as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office for a minimum of four days per week. Primary Responsibilities: - Engage members face-to-face and/or telephonically to complete a comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural, and socioeconomic needs. - Develop and implement person centered care plans to address needs including management of chronic health conditions, health promotion and wellness, social determinants of health, medication management and member safety in alignment with evidence-based guidelines. - Partner and collaborate with internal care team, providers, and community resources/partners to implement care plan. - Provide education and coaching to support member self-management of care needs and lifestyle changes to promote health. - Support proactive discharge planning and manage/coordinate Care Transition following ER visit, inpatient or Skilled Nursing Facility (SNF) admission. - Advocate for members and families as needed to ensure the members’ needs and choices are fully represented and supported by the health care team. Qualifications - Current and unrestricted Licensed Practical Nurse in the state of Virginia OR Social Work or Human Services (or related field) with a 4-year degree. - 3+ years of care coordination or behavioral health experience and/or work in a healthcare environment. - 1+ years of experience with MS Office, including Word, Excel, and Outlook. - Experience working with members who have medical needs, the elderly, individuals with physical disabilities and/or those who may have communication barriers. - Access to reliable transportation and valid US driver’s license with the ability to travel within assigned territory to meet with members and providers. Preferred Qualifications - CCM certification. - Experience working with Medicaid / Medicare population. - Experience working in team-based care. - Long term care / geriatric experience. - Background in Managed Care. Physical Requirements - Ability to transition from office to field locations multiple times per day. - Ability to navigate multiple locations/terrains to visit employees, members and/or providers. - Ability to transport equipment to and from field locations needed for visits (ex. laptop, stethoscope, etc.). - Ability to remain stationary for long periods of time to complete computer or tablet work duties. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). - Hourly pay for this role will range from $24 - $43 per hour based on full-time employment.

Role Description The Bilingual Case Manager is responsible for managing all aspects of the enrollment, reimbursement process, and service coordination for patients who have been prescribed the drug by physicians. The Case Manager will provide drug coverage support to physicians and patients, follow up on submissions pertaining to obtaining coverage through private and provincial drug plans, ensure patients have access to their prescribed treatments in a timely manner, and provide continuous support for patients through excellent communication skills and available resources to ensure patients have easy access to their prescribed therapy. A Day in the Life (What you will do here): - Responsible for the timely enrollment of the patient into the Patient Support Program. - Collaborate with the patient, insurer, and physician regarding the documentation necessary for maximal reimbursement coverage, including the investigation of all public and private insurers and supporting employer escalations as required. - Reviews the patient status and assists the prescribing physician to prepare documentation for public or private coverage by reviewing patient charts, assessing previous therapies and tests. - Provides therapy guidelines/education on the program to manage patient and physician expectations. - Collects information and conducts patient financial assessment eligibility based on program guidelines. - Ensures patient services are coordinated and tracked in a timely manner resulting in quick and continued access to therapy. - Reports Adverse Events/Severe Adverse Events (AE/SAEs) following approved SOPs. - Maintain service levels in case management, including telephone answer rates, time to initiate contact with the patient, Adverse Events reported within twenty-four hours of receipt, and any other KPIs established as the Program level. - Electronically updates the Customer Relationship Management (CRM) tool by providing timely patient and clinic information. - Fosters and promotes a spirit of teamwork while working with internal patient support teams. - Acts as a liaison and provides ongoing feedback to the Program Manager based on observations in the field and feedback from customers as it pertains to the quality of services, training, and other areas of importance. - Identifies obstacles to obtaining coverage and channels this information to the Program Manager and/or Assistant Program Manager. - Additional duties as requested by the Manager. Qualifications - Post secondary education with experience in healthcare is an asset. - 1-2 years of experience in Patient Support Program is an asset. - Bilingualism (English and French) is required. - Experience with reimbursement billing, special access, the appeals process, and conducting field-based reimbursement support and consultation is an asset. - Knowledge of private and public reimbursement structure, systems, and the process is an asset. - Must be able to work from home and have a quiet, private home office space. - Excellent verbal and written communication skills in English and in French. - Strong analytical skills including interpretation of regulation and legislation. - Advanced knowledge of the pharmaceutical distribution industry. - Excellent customer service, problem-solving, and conflict resolution skills. - Effective interpersonal skills. - Typing skills and ability to be a strong functional user of various computer-based programs. Requirements - Your commitment to providing a high level of service to your internal and external clients. - You are highly adaptable with a track record of success during times of growth and organizational change. - You have a proven track record of developing trust and influence at multiple levels. - You demonstrate an impactful and candid communication style. - You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders. Benefits - Competitive Salary and generous vacation entitlement. - Wellness Program (5 paid days off for your well-being!). - Paid Sick Days. - Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance. - Employee & Family Assistance Program. - RRSP Matching Program. Company Description Sentrex Health Solutions is a proudly Canadian company and a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. - Specialty Pharmacy Services. - Customized Solutions for Warehouse, Wholesale & Distribution. - Patient Support Programs. - HCP & Clinic Services.

Role Description We're looking for a Bilingual Client Care Associate (English & French) who thrives on creating exceptional customer experiences and building meaningful connections. In this role, your bilingual communication skills will help customers feel heard, understood, and supported. If you're passionate about helping people, love working in a fast-paced environment, and enjoy being part of a team that celebrates success, we'd love to hear from you. Location: Remote, with occasional travel (less than 5%) to dealerships throughout Atlantic Canada. Please note: this role is open to applicants within Atlantic Canada only. This opportunity offers a progressive call center environment with no evenings, no weekends, and no overnight shifts. Hours of operation: Monday to Friday, 8:00 AM to 5:00 PM. Compensation: Hourly rate ranging from $17.50 to $20.30, plus an additional $1.00 per hour bilingual premium, with the opportunity to earn up to $600 in monthly bonuses. What You'll Be Doing (a.k.a. Your Mission!): - Delivering friendly, helpful, and professional support to customers via phone, email, and more; think VIP concierge vibes. - Scheduling appointments and reminding customers about upcoming service needs like the organized rockstar you are. - Keeping things running smoothly by managing your workload and juggling priorities with ease. - Following up on inquiries and solving issues with a proactive, problem-solving mindset. - Keeping customer records up to date and handling confidential info with care. - Collaborating with our dealerships to ensure seamless communication and top-tier customer service. - Jumping in where needed. Whether it’s updating systems, resolving issues, or lending a hand on the fly. - Conduct outbound calls (approximately 50%) to proactively reach out to customers, drive business to dealerships, and help keep service shops and technicians busy; this may vary based on dealership needs. - Handle inbound inquiries (approximately 50%), assisting customers with booking appointments, answering questions, and providing support; this may vary based on dealership needs. Qualifications - Bilingual in French and English. - Tech-savvy with strong computer skills and Microsoft Office know-how (Outlook, Excel, Word). - A people person with a passion for great service, and the experience to prove it. - Great communication skills, you’re a pro at listening and making yourself understood. - Organized, with the ability to juggle priorities without dropping the ball. - Motivated, detail-oriented, and ready to bring your A-game every day. - A team player who also shines when working independently. - Comfortable multitasking in a fast-paced environment. Benefits - 100% Matched Retirement Savings Plan – Put your future at ease with our employer-matched RSP plan, with a maximum of 4% after just 3 months and a maximum of 5% after 5 years! - Flexible Health & Dental Plans – Choose from six cost-shared plans tailored to your lifestyle. Affordable, dependable coverage for the people who matter most. - Mental Health & Wellness Support – 24/7 confidential support for you and your family through EFAP. - Employee Discounts – On vehicle purchases, parts, and service at any of our locations. - Work Boot Reimbursement – Reimbursement immediately, no waiting required! - Access to Steele University – you will get engaging, role-specific training, learn anytime anywhere, track your progress, and earn rewards as you grow your skills!