Role Description We're looking for a Bilingual Client Care Associate (English & French) who thrives on creating exceptional customer experiences and building meaningful connections. In this role, your bilingual communication skills will help customers feel heard, understood, and supported. If you're passionate about helping people, love working in a fast-paced environment, and enjoy being part of a team that celebrates success, we'd love to hear from you. Location: Remote, with occasional travel (less than 5%) to dealerships throughout Atlantic Canada. Please note: this role is open to applicants within Atlantic Canada only. This opportunity offers a progressive call center environment with no evenings, no weekends, and no overnight shifts. Hours of operation: Monday to Friday, 8:00 AM to 5:00 PM. Compensation: Hourly rate ranging from $17.50 to $20.30, plus an additional $1.00 per hour bilingual premium, with the opportunity to earn up to $600 in monthly bonuses. What You'll Be Doing (a.k.a. Your Mission!): - Delivering friendly, helpful, and professional support to customers via phone, email, and more; think VIP concierge vibes. - Scheduling appointments and reminding customers about upcoming service needs like the organized rockstar you are. - Keeping things running smoothly by managing your workload and juggling priorities with ease. - Following up on inquiries and solving issues with a proactive, problem-solving mindset. - Keeping customer records up to date and handling confidential info with care. - Collaborating with our dealerships to ensure seamless communication and top-tier customer service. - Jumping in where needed. Whether it’s updating systems, resolving issues, or lending a hand on the fly. - Conduct outbound calls (approximately 50%) to proactively reach out to customers, drive business to dealerships, and help keep service shops and technicians busy; this may vary based on dealership needs. - Handle inbound inquiries (approximately 50%), assisting customers with booking appointments, answering questions, and providing support; this may vary based on dealership needs. Qualifications - Bilingual in French and English. - Tech-savvy with strong computer skills and Microsoft Office know-how (Outlook, Excel, Word). - A people person with a passion for great service, and the experience to prove it. - Great communication skills, you’re a pro at listening and making yourself understood. - Organized, with the ability to juggle priorities without dropping the ball. - Motivated, detail-oriented, and ready to bring your A-game every day. - A team player who also shines when working independently. - Comfortable multitasking in a fast-paced environment. Benefits - 100% Matched Retirement Savings Plan – Put your future at ease with our employer-matched RSP plan, with a maximum of 4% after just 3 months and a maximum of 5% after 5 years! - Flexible Health & Dental Plans – Choose from six cost-shared plans tailored to your lifestyle. Affordable, dependable coverage for the people who matter most. - Mental Health & Wellness Support – 24/7 confidential support for you and your family through EFAP. - Employee Discounts – On vehicle purchases, parts, and service at any of our locations. - Work Boot Reimbursement – Reimbursement immediately, no waiting required! - Access to Steele University – you will get engaging, role-specific training, learn anytime anywhere, track your progress, and earn rewards as you grow your skills!

• Serve as the first point of contact that will introduce patients to the program and help them enroll via a smartphone app • Conduct outbound calls (to program-eligible patients) and successfully convert those calls into enrollments • Create exceptional patient enrollment experiences and share insights with your peers • Evangelize program benefits and the impact it will have on member health • Deliver value to our partner and strengthen relationships through feedback, communication, and collaboration • Gather patient insights on enrollment experience in order to outline areas of growth and opportunity • Maximize team growth by delivering observations and identifying trends to help the team as it grows

• Supports status-neutral engagement activities that involve access to HIV biomedical interventions for prevention and care services; • Provides direct care to individuals wishing to engage in services including, but not limited to conducting intake and assessments for HIV care, PrEP/PEP and/or gender-affirming care, delivering brief individual and group interventions sessions, providing sexual health education and counseling, assisting patients with navigating insurance/benefits , participating in community engagement and outreach, and scheduling appointments; • Identifies and addresses a patient’s psychosocial barriers to accessing care and facilitates linkage to supportive services and relevant programs; • Monitors issues affecting patient access, adherence, and/or retention in care. Maintains up-to-date knowledge of internal and external resources to ensure the continuum of care obtained and works to remove any barriers to services; • Collects and analyzes data to identify program progress, and effectively manages operations by utilizing quality improvement tools; • Acts as a liaison between local agencies with the functions and operations of the program; • Interprets program guidelines, policies, and procedures for operations; • Participates in quality improvement efforts by assisting in making required adjustments and promoting program innovation. Helps to establish and implement goals, objectives, policies, procedures, and systems for the clinic; • Maintains confidentiality and HIPAA compliance according to the clinic’s policies and procedures ; and • Performs related duties and fulfills responsibilities as required.

• Conduct home visits and phone contacts with the dual purpose of assessing safety and suitability of child’s placement with their caregiver (sponsor) and connecting child to services in the community • Ongoing case management with a focus on screening and making appropriate referrals to address child’s needs in domains like placement issues, safety issues, education, health, and legal/immigration proceedings • Provide crisis intervention services directly, as needed, or connect family to services to ensure minor’s safety and well-being in a crisis situation • Submit detailed and thorough documentation in compliance with PASO policies and procedures • Apply social work best practices for thorough assessments of child’s progress and services provided • Maintain regular and timely communication with supervisor around any issues concerning the child’s safety, stability, or well-being in the placement • Participate in ongoing supervision