• Navigate various electronic health record (EHR) and computer applications to perform job duties • Receive, sort, prepare, and scan internal and external clinical documentation into the EHR • Analyze non-interfaced patient laboratory reports for compliance • Utilize optical character recognition software to enter data into the EHR • Identify, create, or release laboratory tests using medical terminology • Discretely abstract and import laboratory results into the EHR • Ensure laboratory values are accurately entered and notify of results • Verify the integrity of clinical documentation • Perform quality assurance to ensure accuracy in recording

Role Description We are seeking a highly organized and detail-oriented Virtual Medical Scribe to support two physicians by preparing and completing clinical documentation efficiently and accurately. The ideal candidate will have previous medical scribing experience, excellent English communication skills, strong medical terminology knowledge, and the ability to work within a fast-paced clinical environment. Qualifications - Previous experience as a Medical Scribe (preferably). - Experience using electronic medical records (experience with MDLog is a plus). - Strong understanding of medical terminology, clinical documentation, and physician workflows. - Excellent written English and attention to detail. - Ability to manage multiple providers and prioritize competing tasks. - Reliable high-speed internet connection and professional remote work environment. Requirements - Must speak and write English clearly and professionally. - Must have relevant work experience. - Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). - Must be available to attend video meetings with camera on when required. - Computer: Reliable laptop or desktop computer. - Internet: Stable high-speed internet connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Working webcam for virtual meetings. - Workspace: Quiet and professional work environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

• Lead TMF activities for assigned trials across start-up, maintenance, close-out, and archive phases, ensuring consistent communication with Clinical Trial Teams (CTT) and CRO partners. • Oversee implementation and maintenance of processes for cataloging, filing, retrieval, storage, preservation, and protection of TMF records (electronic and paper) and CTMS outputs. • Manage eTMF health by overseeing Quality Issue (QI) workflows, ensuring timely remediation of QC/QR findings, including closing or reassigning QIs as appropriate. • Govern Expected Document Lists (EDL), including completeness, accuracy, and reconciliation of document counts in collaboration with CTT and CRO teams. • Monitor compliance with TMF business processes and escalate risks or non-compliance to Clinical Operations and Quality leadership as needed. • Deliver scheduled and ad hoc TMF health metrics, analysis, and insights to support trial teams and leadership decision-making. • Ensure TMF inspection readiness through ongoing quality oversight, including ad hoc QC reviews of uploaded documents and maintenance of filing/naming conventions aligned with the TMF Reference Model. • Provide subject matter expertise (SME) for audits and inspections, including preparation, support, and remediation activities. • Maintain current knowledge of regulatory requirements, TMF Reference Model standards, and industry best practices. • Support TMF document processing, including filing oversight, troubleshooting, and responding to TMF-related inquiries. • Participate in trial-specific and departmental meetings, providing TMF expertise and status updates. • Perform general operational and administrative activities to support assigned trials. • Contribute to TMF strategy, planning, and continuous improvement initiatives, including development of processes, tools, and training for TMF stakeholders. • Support Clinical Operations leadership on high-impact projects and organizational initiatives. • Supervise TMF operations, proactively identify risks, anticipate challenges, and implement mitigation strategies to ensure delivery of team and project goals.

Role Description The Clinical Applications Support Specialist will act as a key contributor to the configuration and buildout of eClinicalWorks for ArchWell Health. This role will actively partner and support end users across ArchWell Health’s markets, acting as a subject matter expert for core clinical applications. The ideal candidate will have experience with implementations of eClinicalWorks in medium to large-scale environments, be a strong communicator, and demonstrate flexibility in a growing and ever-changing environment. - Deliver support via eCW Virtual Support Line and ServiceNow ticketing platform to resolve incidents or fulfill requests from market end users - Onboard users in eClinicalWorks environment(s) and other clinical applications - Assist in the change management process such as importing pharmacies, activating lab and DI orders as directed by leadership - Perform system configuration in support of enterprise standards and assist in effort relating to change management process - Ability to troubleshoot and support in collaboration with the Information Technology team on Medical Devices, integrations and interfaces connected to eClinicalWorks - Assist and act as core clinical applications subject matter expert for market end users - Participate in planning for, testing, and supporting changes as a result of core clinical systems upgrades - Collaborate with team members and vendors to provide a resolution issues from market end users Qualifications - Ability to build rapport with end users, excellent customer service, and known to work well in fast pace, high need, sometimes high stress situations - Strong subject matter expertise, technical knowledge, and analytical skills - Experience managing a high volume of problem tickets and support line entries from end users to resolve application and product issues - Demonstrated ability to track issues, test fixes, and perform post-resolution follow-ups to ensure problems have been adequately resolved - Communicate application problems and issues to key personnel - Identify and learn appropriate software applications used and supported by the organization - Partners with Market Enablement and the IT teams in reviewing requirements, specifications, testing, support to ensure they are in line with business objectives and clinical standards on projects - Experience with integration and medical troubleshooting strongly preferred - Proficiency and experience with providing eClinicalWorks support to include basic workflow support, testing, troubleshooting, analysis, and support function - Proficiency with new user account provisioning - Experience with Support Ticket management internally and with vendors - Experience with working in, and knowing the differences, with Production vs. non-production environments - Experience with testing related to eClinicalWorks upgrades, patches to eClinicalWorks, and companion products - Aptitude to learn and master new support and help desk tools, systems, and solutions - Ability to think critically and effectively apply problem-solving techniques - Understanding of eClinicalWorks installations - Demonstrated ability to maintain productivity in a work-from-home environment Requirements - Bachelor’s degree preferred, or equivalent experience - Understanding of process and change management - Clinical support experience - Efficient communication skills - Minimum of one (1) year of experience supporting eClinicalWorks within a medium to large-scale organization implementations of eClinicalWorks (including, but not limited to, eClinicalWorks builds, testing, go-live support, optimizations) for providers and staff (front office and clinical) - Minimum of one (1) year of experience managing eClinicalWorks issues from end users by resolving them on your own or by working with eClinicalWorks support - Knowledge of quality programs (MIPS, HEDIS, ACO, etc.) within eClinicalWorks preferred Benefits - Embodies and serves as a role model of ArchWell Health’s Values: - Be compassionate - Strive for excellence - Earn trust - Show respect - Stay resilient - Always do the right thing Company Description At ArchWell Health, we’re creating a community of caring designed to help our members stay healthy and engaged. By focusing on a strong provider-patient relationship, routine wellness, and staying active, our members enjoy a higher level of care and better quality of life after the age of 60. Everything we do is for seniors. We believe seniors should be heard, listened to, and given ample time by their physicians to live well later in life. Our value-based care model is designed to prevent illnesses while keeping members healthy and happy in every aspect of their life. We deliver best-in-class primary care at comfortable, accessible neighborhood centers where older adults can feel at home and become part of a vibrant, wellness-focused community. We’re passionate about caring for older adults and united by the belief that caring has the power to change everything for our members. ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.