Role Description The Clinical Applications Support Specialist will act as a key contributor to the configuration and buildout of eClinicalWorks for ArchWell Health. This role will actively partner and support end users across ArchWell Health’s markets, acting as a subject matter expert for core clinical applications. The ideal candidate will have experience with implementations of eClinicalWorks in medium to large-scale environments, be a strong communicator, and demonstrate flexibility in a growing and ever-changing environment. - Deliver support via eCW Virtual Support Line and ServiceNow ticketing platform to resolve incidents or fulfill requests from market end users - Onboard users in eClinicalWorks environment(s) and other clinical applications - Assist in the change management process such as importing pharmacies, activating lab and DI orders as directed by leadership - Perform system configuration in support of enterprise standards and assist in effort relating to change management process - Ability to troubleshoot and support in collaboration with the Information Technology team on Medical Devices, integrations and interfaces connected to eClinicalWorks - Assist and act as core clinical applications subject matter expert for market end users - Participate in planning for, testing, and supporting changes as a result of core clinical systems upgrades - Collaborate with team members and vendors to provide a resolution issues from market end users Qualifications - Ability to build rapport with end users, excellent customer service, and known to work well in fast pace, high need, sometimes high stress situations - Strong subject matter expertise, technical knowledge, and analytical skills - Experience managing a high volume of problem tickets and support line entries from end users to resolve application and product issues - Demonstrated ability to track issues, test fixes, and perform post-resolution follow-ups to ensure problems have been adequately resolved - Communicate application problems and issues to key personnel - Identify and learn appropriate software applications used and supported by the organization - Partners with Market Enablement and the IT teams in reviewing requirements, specifications, testing, support to ensure they are in line with business objectives and clinical standards on projects - Experience with integration and medical troubleshooting strongly preferred - Proficiency and experience with providing eClinicalWorks support to include basic workflow support, testing, troubleshooting, analysis, and support function - Proficiency with new user account provisioning - Experience with Support Ticket management internally and with vendors - Experience with working in, and knowing the differences, with Production vs. non-production environments - Experience with testing related to eClinicalWorks upgrades, patches to eClinicalWorks, and companion products - Aptitude to learn and master new support and help desk tools, systems, and solutions - Ability to think critically and effectively apply problem-solving techniques - Understanding of eClinicalWorks installations - Demonstrated ability to maintain productivity in a work-from-home environment Requirements - Bachelor’s degree preferred, or equivalent experience - Understanding of process and change management - Clinical support experience - Efficient communication skills - Minimum of one (1) year of experience supporting eClinicalWorks within a medium to large-scale organization implementations of eClinicalWorks (including, but not limited to, eClinicalWorks builds, testing, go-live support, optimizations) for providers and staff (front office and clinical) - Minimum of one (1) year of experience managing eClinicalWorks issues from end users by resolving them on your own or by working with eClinicalWorks support - Knowledge of quality programs (MIPS, HEDIS, ACO, etc.) within eClinicalWorks preferred Benefits - Embodies and serves as a role model of ArchWell Health’s Values: - Be compassionate - Strive for excellence - Earn trust - Show respect - Stay resilient - Always do the right thing Company Description At ArchWell Health, we’re creating a community of caring designed to help our members stay healthy and engaged. By focusing on a strong provider-patient relationship, routine wellness, and staying active, our members enjoy a higher level of care and better quality of life after the age of 60. Everything we do is for seniors. We believe seniors should be heard, listened to, and given ample time by their physicians to live well later in life. Our value-based care model is designed to prevent illnesses while keeping members healthy and happy in every aspect of their life. We deliver best-in-class primary care at comfortable, accessible neighborhood centers where older adults can feel at home and become part of a vibrant, wellness-focused community. We’re passionate about caring for older adults and united by the belief that caring has the power to change everything for our members. ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.

• Responsible for the clinical operations of a project within a defined regional/global level. • Provides oversight of project deliverables, assigned Clinical Research Associate (CRAs) and Investigator sites. • The COL acts as a primary liaison between the CRAs and the clinical project team. • Additional responsibilities include project specific training of CRAs, conducting assessment visits with CRAs. • Implementation of enrollment and recruitment strategies, preparation of the monitoring plan and other structural documentation. • Oversight of monitoring visit scheduling, site and monitoring performance metrics, issue escalation and corrective actions. • Develop study tools for site and CRA use, review visit reports, review and track protocol deviations. • Support other objectives for clinical operations and the clinical project team.

• Navigates various electronic health record (EHR) and computer applications to perform job duties to support patient care, care management initiatives, revenue cycle, Health Maintenance and regulatory requirements • Receives, sorts, prepares, and scans internal and external clinical documentation into the EHR according to Health Information Management (HIM) procedures • Analyzes non-interfaced patient laboratory reports to ensure patient identifiers and compliance with all applicable regulations • Utilizes optical character recognition software to electronically and or manually enter appropriate data into the EHR • Identifies, creates, or releases the appropriate laboratory tests by applying knowledge of medical terminology and laboratory nomenclature • Discretely abstracts and imports laboratory results and other clinical documentation into the EHR • Communicates with patient care and external performing laboratories via phone, email, fax, Epic In-Basket, and other methods to provide education, STAT laboratory data entry services and other required information

Role Description The Clinical Advisor position is an exciting opportunity for pharmacists to leverage their clinical expertise in a client-facing role. This role will support the management of a large custom client with commercial and EGWP business. You will utilize your clinical and analytical skills within a managed care environment to positively impact the health of plan members while also helping to reduce healthcare costs. - Serve as the clinical subject matter expert on the clinical account team. - Leverage your analytical skills to provide clinical consulting services through analyzing drug utilization patterns and trends for the client. - Work collaboratively with the client on commercial and Medicare Part D clinical initiatives and programs. - Act as a liaison with internal teams and other clinicians to support clinical programs on behalf of the client. - Maintain above-average client satisfaction scores. This position can be located anywhere in the United States, with the flexibility to work remotely or in a corporate hub location. You must be willing to travel up to 5-10% of the time. Qualifications - 3 years of managed care experience and/or 1 year of CVS Health or other Managed Care Residency program. - Active pharmacist license that is in good standing in state of residence. - Demonstrated proficiency in using Microsoft applications, especially Excel, PowerPoint, and Word. - Strong analytical skills and demonstrated comfort in working with large sets of data. - Excellent presentation and oral/written communication skills. - Demonstrated experience in Formulary and Utilization Management within PBM environment. - Commitment to client service and relationship building. - Knowledge of PBM adjudication engines and other systems leveraged in support of pharmacy benefit clients. - Ability to travel typically 5-10% of the time. Requirements - Experience supporting clinical pharmacy programs serving commercial and Medicare Part D/EGWP clients. - Advanced analytical skills with specific focus on quantitative analysis methods strongly preferred. - Established knowledge of supporting formulary and benefit setup and coding strongly preferred. - Expertise with PBM adjudication engines and other systems leveraged in support of pharmacy benefit clients. - Working knowledge of the different drug compendia adopted in PBM work. - Strong business acumen. - Experience in a client-facing role. - Ability to work on multiple projects, prioritize, and resolve complex problems. - Experience managing template and/or customized formularies and/or PBM clinical pharmacy programs. Education - Bachelor of Science, Pharmacy or PharmD. Benefits - Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. - Medical, dental, and vision coverage. - Paid time off. - Retirement savings options. - Wellness programs and other resources, based on eligibility. Pay Range The typical pay range for this role is: $110,925.00 - $249,600.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.