Elevating Critical Care
Patient Relations Specialist
Location
Nevada
Posted
4 days ago
Salary
$30.3K - $44.0K / year
Seniority
Senior
Job Description
Patient Relations Specialist
Air Methods
• Manage incoming/outgoing calls from/to patients/guarantors, insurance companies, and attorneys • Complete conference calls and/or transfer calls to the appropriate department, if necessary • Review and resolve accounts where the patient is uninsured, there is any residual patient financial responsibility after insurance, and accounts which require additional investigation and special handling • Provide information to patients or other responsible parties about coverage details and payment options • Take payment, if necessary • Thoroughly review, document, and resolve patients’ or responsible parties’ communications • Accurately perform skip tracing to ensure best contact • Other duties as assigned
Job Requirements
- High school diploma or GED
- 2-3 years related experience in healthcare billing/collections field preferred
- Knowledge of all Government, Commercial and Private payers preferred
- 1 years’ experience in high dollar collection and financial debt counseling preferred
- Previous Dialer experience preferred
- Excellent written and verbal communication skills
- Excellent organizational skills, detail oriented, ability to prioritize, multi-task and meet deadlines
- Excellent customer service and phone skills
- Strong ability to balance compassionate and empathetic customer service with the goal of account resolution
- Excellent problem-solving skills
- Bilingual in English and Spanish preferred
- Intermediate with Microsoft Office, including Word, Excel and Outlook
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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