Role Description Appfire is seeking a detail-oriented and analytically minded Partner Program Operations Manager to power the operational engine behind Appfire’s channel partner program. This role is responsible for the systems, data, and processes that keep the partner program running smoothly—from portal access and program compliance tracking to LMS administration, support ticket management, and program performance reporting. Reporting to the Sr. Manager, Partner Programs on the Channel Marketing and Programs team, this role sits at the intersection of operations, data, and partner experience. The ideal candidate brings strong analytical instincts, a systems-oriented mindset, and a proactive approach to surfacing insights that enable data-driven decisions. If you are energized by bringing order to complexity and thrive in an operational role with real program impact, this role is for you. What you will do - Own tracking, reporting, and analysis of channel program metrics and OKRs, ensuring leadership and stakeholders have timely, accurate visibility into program health and performance. - Build and maintain dashboards and reporting frameworks that surface actionable insights across partner engagement, program adoption, benefits utilization, and pipeline impact. - Proactively bring forward analysis and recommendations to enable data-driven decisions on program design, partner investment, and operational improvements. - Partner with channel leadership to define and refine KPIs as the program scales, ensuring measurement frameworks stay aligned with business objectives. - Track partner achievement against program tier criteria, maintaining accurate records of partner status, requirements met, and advancement eligibility. - Monitor benefits usage across the partner base, identifying trends in engagement and flagging underutilization or anomalies for follow-up. - Coordinate with internal teams to ensure benefits are provisioned accurately and on time as partners achieve or change program tiers. - Support program compliance reviews and maintain documentation that enables consistent, auditable program administration. - Manage partner access to the partner portal, including onboarding new partners, provisioning permissions, and handling access changes or deprovisioning. - Ensure portal access reflects current partner tier and program status, maintaining accuracy as partners join, advance, or exit the program. - Collaborate with web and content teams to flag operational issues affecting portal usability or partner experience. - Manage the program support ticket queue, triaging and resolving partner-facing issues related to portal access, program status, benefits, and general program inquiries. - Respond to internal and partner data requests in a timely manner, pulling accurate reporting and program data to support business reviews, partner conversations, and strategic planning. - Identify recurring support issues and work cross-functionally to address root causes through process improvements, documentation, or portal enhancements. - Monitor and evaluate the performance of the partner-facing chatbot, tracking metrics such as resolution rate, escalation volume, and partner satisfaction. - Identify gaps in chatbot responses and work with relevant teams to update content, improve routing logic, and expand coverage of common partner questions. - Report regularly on chatbot effectiveness and recommend optimizations that reduce support burden and improve the partner self-service experience. - Load and configure courses in the Appfire University LMS, ensuring content is accurately published, properly categorized, and accessible to the appropriate partner audiences. - Set up and maintain course engagement tracking, including completion rates, assessment performance, and certification achievement across the partner base. - Produce regular reports on learning engagement and certification trends, surfacing insights that inform enablement strategy and program requirements. - Coordinate with content and program teams to manage the LMS content calendar and ensure timely publication of new courses aligned to program launches and updates. Qualifications - 4+ years of experience in program operations, partner operations, channel operations, or a related field within a B2B SaaS or technology environment. - Strong analytical skills with demonstrated ability to build reports, track KPIs, and translate data into clear, actionable recommendations for stakeholders. - Experience administering partner portals, CRM systems, or partner relationship management (PRM) platforms. - Familiarity with LMS platforms and experience loading, configuring, and tracking course content (Appfire University or similar). - Excellent organizational skills and attention to detail, with the ability to manage multiple operational workstreams simultaneously without losing accuracy. - Comfortable managing support queues and working through ambiguous or complex partner issues with a solutions-oriented mindset. - Strong cross-functional collaborator who can work effectively with channel, marketing, sales, and technology teams. - Proficiency with data and reporting tools such as Salesforce, Excel, Google Sheets, Tableau, or similar platforms. Benefits - Work in a product-first SaaS B2B environment focused on building and scaling solutions for large enterprise customers. - Deliver meaningful, high-impact work that directly influences product direction and customer success. - Every Appfire team member is eligible for company equity, fostering a true sense of ownership and connection to our growth. - Volunteering - Every employee receives 3 fully paid days each year to participate in Appfire Town, our Corporate Social Responsibility (CSR) program supporting local communities. - Private Healthcare, Sport allowance, and additional local benefits. - Flexibility that fits how you work best - the role is remote and can be based in the US, Canada, UK, Poland, or Spain.

• Own customer lifecycle demand gen. Build and run programs that create demand inside our existing customer base — expansion, cross-sell, and adoption plays across email, in-app, web, and field channels, in partnership with sales and customer teams. • Work across channels, not in one. Support and strengthen programs across paid, email, events, web, and outbound as team priorities shift. You'll be the person who can step into any channel and make the program better. • Build agentic workflows. Use AI tools (Claude Code, agents, internal AI infrastructure) to automate program execution — audience building, content generation, signal detection, campaign QA — and treat automation as a first-class deliverable, not a side project. • Connect programs to the sales motion. Translate marketing signals into actions sellers actually take: account coverage, buying signals, campaign follow-up. Partner directly with sales leadership on what's working. • Measure what matters. Instrument your programs, report on pipeline impact honestly, and kill what isn't working.

Role Description Garud is seeking an experienced Program Manager (Senior Contract Specialist) to lead a team providing cradle‑to‑grave federal acquisition support to CDC’s Office of Acquisition Services in support of workplace safety and security modernization initiatives. The Program Manager will serve as the primary contractor lead, overseeing performance across multiple task areas, ensuring quality acquisition work products, and maintaining high customer satisfaction. Key Responsibilities - Lead day‑to‑day management of acquisition support services for OSSAM and related CDC programs, including workload assignment, quality assurance, and schedule/risk management. - Oversee and personally support pre‑award activities (market research, acquisition planning, documentation development, reviews/approvals) for purchase orders, task orders, and contracts across multiple vehicles. - Guide the team through solicitation development and evaluation activities, including drafting solicitations and file documents, supporting posting actions (e.g., SAM.gov, GSA eBuy), facilitating evaluations, and documenting award decisions. - Supervise post‑award contract administration support, including modifications, options, de‑obligations, and closeout actions, ensuring accurate terms and conditions and complete electronic files. - Serve as the primary interface with the Government COR and CO for technical direction, performance monitoring, issue resolution, and reporting. - Ensure timely delivery of required reports and deliverables, including weekly status, bi‑weekly updates, monthly progress reports, and ICE/contract file submissions. - Maintain staffing continuity, quickly backfilling any vacancies to meet performance objectives (e.g., PR throughput, CPARS ratings). - Ensure all team members comply with applicable laws, regulations, and policies (FAR, HHSAR, CDC local policies, records management, security, and training requirements). Qualifications - Bachelor’s degree. - At least seven (7) years of experience in program management, contracting, acquisition planning, or a combination thereof, supporting federal agencies. - Current or previous FAC‑C certification for a minimum of five (5) years, or civilian equivalent (e.g., DAWIA, DHS, or other agency certification). - Demonstrated cradle‑to‑grave experience with a broad range of federal contract types, including FFP, T&M/LH, and cost‑type where applicable. - Proven experience leading acquisition teams and managing similar or related work of comparable complexity in a federal environment. Preferred Qualifications - Prior experience supporting HHS or CDC, especially OAS or OSSAM, or acquisition support for public health/healthcare missions. - Working knowledge of ICE (Integrated Contracts Expert) and other federal contract‑writing systems (e.g., PRISM, Momentum, SPS). Previous ICE experience is specifically preferred. - Experience with GWACs, GSA Schedules, and small‑business programs (including 8(a) and set‑asides). - Strong written and verbal communication skills; ability to lead meetings with senior Government stakeholders and respond to data calls. - Experience managing geographically dispersed acquisition staff in a hybrid/remote environment. Additional Requirements - Ability to complete required HHS/CDC Information Security Awareness, Privacy, Records Management, and ICE training and maintain annual refreshers. - Ability to obtain and maintain agency access (favorable background investigation and fingerprinting) and comply with all applicable personnel security and NDA requirements.

Role Description Our Nova Scotia-based client, a nationally recognized not-for-profit organization, is seeking a Program Coordinator to join their team. This is an exciting opportunity for an organized, detail-oriented professional with experience in grants administration, stakeholder engagement, and program coordination. Working remotely, you will support the delivery of community funding initiatives by coordinating grant administration, supporting applicants and funding recipients, and providing operational assistance to the Community Impact team. - Serve as the primary point of contact for grant applicants, providing guidance throughout the application process and maintaining regular communication. - Coordinate the full grant administration cycle, including outreach, application intake, review coordination, and close-out. - Organize and facilitate the grant review process by coordinating review committees, scheduling meetings, and compiling reviewer feedback. - Collaborate with internal program and finance teams to ensure grant data accuracy, compliance with funding guidelines, and timely processing of program activities. - Coordinate and support virtual and occasional onsite monitoring activities with funding recipients across Canada. - Track recipient progress against funding agreements and project deliverables, identifying potential risks or concerns. - Provide day-to-day administrative support to the Community Impact team, including scheduling meetings, preparing agendas, maintaining filing systems, and updating departmental resources. - Assist with budget tracking, invoice processing, and other administrative tasks to support efficient program operations. Qualifications - 2 - 3 years of experience in program coordination, grants administration, project administration, or other related role. - Experience supporting grant programs, funding initiatives, or community-based programs is considered an asset. - Proficiency with Microsoft Office Suite and virtual collaboration tools. - Highly organized and detail-oriented. - Proactive, resourceful, and adaptable. - Skilled at building positive relationships with internal and external stakeholders. - Passionate about supporting community-focused initiatives. - Able to manage confidential information with professionalism and discretion. Company Description Administrative Staffing is a specialist recruitment company focusing exclusively on the placement of administrative professionals. We offer candidates a wide range of job opportunities, current knowledge of the employment market, and a commitment to ensuring best “fit” with every placement. - Administrative Staffing is committed to promoting diversity and inclusion in the workplace. - We believe that it is essential for workforces to reflect the communities they serve, where everyone feels included and valued. - We promote environments that value and respect all individuals, regardless of their race, ethnicity, gender, sexual orientation, age, ability, religion, or any other personal characteristic. - We encourage applications from underrepresented groups including African Canadians, Indigenous/Aboriginal People, Racially Visible Persons, Women, Persons with Disabilities, and 2SLGBTQ+ Persons.