• Serve as a subject matter expert on Blockdaemon's Wallet, Staking, and Node/API products, guiding customers through technical evaluations and implementations. • Collaborate with Sales Executives and prospects to demonstrate product fit, address technical requirements, and drive deals to successful completion. • Evolve our Land and Expand strategy for large institutional clients, leading professional services engagements and proof-of-value demonstrations to accelerate product adoption. • Understand customer business needs and workflows to position Blockdaemon products effectively and design tailored solutions that maximize value. • Partner with Product and Engineering teams to share customer feedback, ensure feature readiness, and continuously improve our offerings. • Represent Blockdaemon at industry conferences and webinars, while developing best-practice documentation that incorporates customer insights and industry knowledge. • Deliver customized presentations and product demonstrations to diverse audiences, from engineers to executives, adapting technical detail to ensure clarity and engagement.

• Design, implement, and maintain CI/CD pipelines supporting Azure-based applications, data services, infrastructure, and enterprise integrations. • Develop and automate deployment processes for Azure Data Factory pipelines, Azure Databricks notebooks, APIs, and supporting cloud resources using Infrastructure as Code technologies. • Implement and manage secure cloud architectures, including authentication, authorization, certificate management, encryption, and secure connectivity solutions. • Configure and maintain enterprise monitoring, logging, alerting, dashboards, backup strategies, disaster recovery procedures, and operational readiness processes. • Troubleshoot infrastructure and application issues, perform root cause analysis, and recommend long-term improvements to platform reliability and performance. • Collaborate with software engineers, architects, cybersecurity teams, and stakeholders to establish secure cloud engineering practices and support Agile delivery activities.

• Become an expert on Checkly and the Monitoring space. • Work with valuable customers in different stages across pre- and post-sales. • Assist prospects with technical evaluation of Checkly from demo to implementation. • Speak with customers directly and share learnings with Product and Engineering. • Assist in continuously improving technical documentation, processes and policies. • Involved in Customer Support during onboarding to learn the platform.

• Learn Checkly and the Monitoring space deeply, then help customers solve real reliability problems • Support prospects through technical evaluations alongside our senior CSE and sales team • Help existing customers with technical questions, implementations, and adoption • Contribute to technical documentation and internal playbooks as you learn what works • Speak with customers directly and share your learnings with Product and Engineering