• Learn Checkly and the Monitoring space deeply, then help customers solve real reliability problems • Support prospects through technical evaluations alongside our senior CSE and sales team • Help existing customers with technical questions, implementations, and adoption • Contribute to technical documentation and internal playbooks as you learn what works • Speak with customers directly and share your learnings with Product and Engineering

• Collaborate with clients to define and document initial system requirements and enhancements needed for major changes to existing builds • Act as subject matter expert on client clinical study protocol for studies with moderate to high complexity • Author specifications for IRT, randomization and kit lists, and interfaces • Build effective partnerships with other internal teams to move project through all phases of the development process. • Support UAT setup and execution • Continuous learning on company platform and offerings as they evolve

• Serve as the technical lead for Azure integration and cloud engineering activities, providing architectural guidance and technical oversight. • Design, develop, and maintain Azure Data Factory pipelines, Azure Databricks solutions, and Azure Data Lake Storage Gen2 environments for enterprise-scale data ingestion and transformation. • Develop secure REST API integrations with the DoD ILER platform and other enterprise systems, ensuring resiliency, scalability, and operational excellence. • Establish engineering standards, coding practices, and design patterns while mentoring developers through code reviews and technical guidance. • Collaborate with DevSecOps teams to implement CI/CD pipelines, infrastructure automation, monitoring, logging, alerting, and production readiness activities. • Produce technical documentation, implementation guides, architecture artifacts, and present technical solutions to leadership and VA stakeholders. • Take on additional tasks and responsibilities as needed to support team objectives and ensure the success of the project.

• Partner directly with Area Sales Directors/Managers and Digital Sales Reps to identify, engage, and establish trusted long-term relationships with regional IDNs and hospital-level IT and digital stakeholders • Support pre-sales strategy by bringing technical clarity that accelerates trust and approval • Own the process of engaging with customer technical review boards, data and AI governance, and networking teams • Deliver compelling technical presentations—to accelerate approval and prioritization • Support post-go-live digital solution adoption through intervention to protect customer confidence and long-term successful utilization • Develop and maintain a deep technical understanding of Intuitive’s digital portfolio and proactively synthesize and relay field learnings and customer feedback to influence roadmap direction