- Own execution of a large, multi-year strategic R&D program. - Coordinate work across AI, software engineering, computational biology, laboratory automation, cloud infrastructure, product, and scientific teams. - Manage collaboration across universities, CROs, research institutes, government stakeholders, and commercial partners. - Build and maintain integrated program plans, critical paths, dependencies, milestones, and risk registers. - Lead weekly cross-functional program reviews and executive status meetings. - Track technical deliverables across dozens of parallel workstreams and proactively remove execution bottlenecks. - Drive communication between engineering, science, operations, and external collaborators. - Ensure projects remain on schedule, within scope, and aligned with strategic objectives. - Identify risks early, develop mitigation strategies, and escalate issues appropriately. - Establish scalable program management processes, governance, reporting, and documentation as the organization grows. - Coordinate with and report to top leadership about the program status and work with them on commercialization activities.

Role Description We are seeking an exceptional Senior Technical/Scientific Program Manager to lead execution of a highly complex, multidisciplinary R&D program. This is not a traditional software project management role. You will operate as the execution leader for a large scientific and engineering organization, coordinating internal teams and external collaborators while ensuring the program delivers against aggressive technical milestones. You will work directly with executive leadership, principal investigators, engineering leaders, and scientific collaborators to translate an ambitious vision into measurable outcomes. Success in this role requires exceptional organizational ability, strong technical intuition, and the ability to build alignment across organizations with different priorities. Responsibilities: - Own execution of a large, multi-year strategic R&D program. - Coordinate work across AI, software engineering, computational biology, laboratory automation, cloud infrastructure, product, and scientific teams. - Manage collaboration across universities, CROs, research institutes, government stakeholders, and commercial partners. - Build and maintain integrated program plans, critical paths, dependencies, milestones, and risk registers. - Lead weekly cross-functional program reviews and executive status meetings. - Track technical deliverables across dozens of parallel workstreams and proactively remove execution bottlenecks. - Drive communication between engineering, science, operations, and external collaborators. - Ensure projects remain on schedule, within scope, and aligned with strategic objectives. - Identify risks early, develop mitigation strategies, and escalate issues appropriately. - Establish scalable program management processes, governance, reporting, and documentation as the organization grows. - Coordinate with and report to top leadership about the program status and work with them on commercialization activities. Qualifications - 10+ years leading large, cross-functional technical programs. - Hands-on experience working in life sciences, biotechnology, pharmaceutical R&D, or academic biomedical research. - Strong understanding of experimental biology, laboratory workflows, protocol development, and the challenges of scientific reproducibility. - Experience with wet labs, CROs, cloud labs, or lab automation systems. - Demonstrated experience managing programs involving multiple organizations and diverse technical disciplines, including both software engineers and experimental scientists. - Experience coordinating software engineering teams together with research, scientific, or hardware organizations. - Outstanding organizational, communication, and stakeholder management skills. - Strong understanding of software development lifecycle, Agile methodologies, and systems engineering. - Ability to understand complex technical discussions and facilitate decision-making without being the technical expert. - Proven ability to manage ambiguity and drive execution in fast-moving environments. - Background in managing projects or grants for the US federal government and interfacing with government officials. - Strong, proactive, clear communication style. Requirements - Candidates with experience leading execution for one or more of the following will be given strong preference: - DARPA, ARPA-H, NIH, NASA, NSF, or other large government-funded R&D programs. - Large technology companies (Amazon, Google, Microsoft, Meta, Apple, NVIDIA, etc.) leading highly cross-functional initiatives. - Multi-institution scientific collaborations involving academia, industry, and government. - AI, machine learning, computational biology, biotechnology, pharmaceuticals, or scientific software platforms. - Programs involving external subcontractors, consortiums, standards bodies, or open-source collaborations. - Global organizations with distributed engineering and scientific teams. What Success Looks Like The ideal candidate understands both how software is built and how science is conducted. They appreciate that experiments do not always produce deterministic outcomes, recognize the practical realities of protocol development and laboratory operations, and understand why reproducibility across independent laboratories is difficult. They can facilitate productive discussions between AI researchers, software architects, computational biologists, laboratory scientists, principal investigators, CROs, and government stakeholders while keeping the program moving toward ambitious technical milestones. The ideal candidate creates structure where none exists. They naturally organize highly complex programs, anticipate execution risks months before they become problems, and keep dozens of parallel workstreams aligned. This person earns trust through execution. They know when to challenge assumptions, when to escalate issues, and how to keep large organizations moving toward ambitious goals without creating unnecessary bureaucracy. Ideal Background We’re looking for someone who has successfully delivered programs of similar complexity—not necessarily in the same domain. Candidates who have led execution for DARPA or ARPA-H programs, coordinated large-scale scientific collaborations, or managed mission-critical cross-functional initiatives at leading technology companies are especially well suited. This role is best described as a hybrid of a Technical Program Manager, Chief of Staff, and Program Director. If you’ve led organizations where hundreds of engineers, scientists, partners, and stakeholders had to move in lockstep toward a common objective, we’d like to hear from you. Benefits - Opportunity to shape the future of health, longevity, and our ability to simulate life. - Competitive compensation package with meaningful equity. - Comprehensive health, dental, and vision coverage. - Annual team gatherings and company events. - Free lunch, snacks, beverages, and onsite gym access (for in-office employees).

• Work on a platform that powers landing launches across salmon.ph, careers.salmon.ph, and our moto-marketplace — from a visual page editor to an in-house analytics pipeline • Co-own the roadmap with the Platform Owner: shape scope, challenge requirements, and keep direction grounded in technical and operational reality • Coordinate delivery across platform engineers, AI/ML, QA, Product Owners, system owners, plus legal and marketing streams. • Re-engineer the landing production process end to end: map the current state, cut bottlenecks and hand-offs, and shorten time from brief to publish • Design and automate content workflows in the visual editor — page assembly, review and approvals, legal pre-checks, publishing • Define functional requirements for the CMS and analytics platform, and maintain specs, acceptance criteria, and test cases for critical flows • Work with engineering and QA to guarantee the correctness of the publishing pipeline and analytics event contracts • Manage dependencies and risks across teams, and keep stakeholders aligned on timelines and priorities • Own the production funnel metrics: time-to-publish, publishing volume, pre-publish check coverage, data quality • Run demos, support go-live and rollout across web teams, and drive platform adoption.

About CrunchyrollFounded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love. Join our team, and help us shape the future of anime! We are looking for a highly organized, proactive, and customer-focused Customer Experience Program Manager to join our global Customer Experience Program Management team. As the CX Program Manager for LATAM, you will serve as the primary connection point between Customer Experience and the broader business, ensuring CX teams are informed, prepared, and operationally ready for customer-impacting initiatives across the LatAm region. You will act as the regional subject matter expert for launches, promotions, product changes, content releases, market expansion initiatives, and other business developments that may impact Customer Experience. You will proactively gather information from stakeholders, assess customer support impacts, coordinate readiness activities, and ensure Customer Experience teams have the information they need to deliver exceptional customer experiences. This role requires a highly independent self-starter who excels in a fast-paced environment, builds strong stakeholder relationships, and can confidently represent Customer Experience across the organization. What You'll DoLaunch Readiness & Program Management - Own end-to-end Customer Experience launch readiness for LatAm customer-impacting initiatives. - Coordinate launch planning and readiness activities for promotions, product launches, content releases, platform changes, market expansions, and other business-critical initiatives. - Develop and maintain launch timelines, readiness plans, risk assessments, and action trackers. - Ensure Customer Experience teams are informed, prepared, and aligned ahead of launches. - Facilitate launch readiness reviews and drive accountability across stakeholders. - Lead post-launch retrospectives and continuous improvement initiatives. Stakeholder Management & Communication - Serve as the primary Customer Experience representative for LatAm initiatives. - Build strong partnerships with Product, Marketing, Commerce, Content, Legal, Operations, Localization, and other cross-functional teams. - Maintain proactive communication with regional stakeholders to identify upcoming initiatives and business changes. - Represent Customer Experience in meetings outside the CX organization and advocate for CX team needs. - Establish yourself as a trusted advisor and extension of Customer Experience for regional stakeholders. - Ensure critical information is communicated clearly, consistently, and at the right time. Customer Experience Impact Assessment - Evaluate upcoming initiatives and determine potential impacts to Customer Experience operations. - Identify customer support risks, operational dependencies, process implications, and training requirements. - Challenge assumptions and critically assess information to ensure CX receives the most relevant and actionable insights. - Escalate risks and recommend mitigation strategies when needed. - Advocate for the customer and agent experience throughout launch planning and execution. Insights, Analytics & Continuous Improvement - Lead launch retrospectives and post-launch reviews. - Review support trends, and customer insights to improve launch preparedness. - Identify cross-team opportunities to improve launch readiness, stakeholder communication, and operational execution. - Track launch outcomes and recommend improvements based on data-driven insights. - Contribute to the evolution of Customer Experience program management best practices globally. Documentation & Operational Excellence - Maintain clear and concise launch documentation, readiness plans, meeting notes, and project artifacts. - Manage regional planning boards and program tracking tools (e.g., Asana). - Ensure decisions, risks, dependencies, and action items are properly documented and communicated. - Drive operational consistency and continuous process improvement across Customer Experience programs. What We're Looking ForRequired Qualifications - 8+ years of experience in Customer Experience, Program Management, Operations, Customer Support, Implementation, or related fields. - Strong understanding of customer support operations and customer experience best practices. - Demonstrated experience managing complex cross-functional initiatives and stakeholder relationships. - Excellent written and verbal communication skills. - Strong organizational and project management capabilities. - Ability to work independently and effectively across multiple time zones. - Experience facilitating meetings, driving alignment, and managing competing priorities. - Analytical mindset with experience using data and insights to inform decision-making. - Proven ability to identify risks, influence stakeholders, and drive accountability. Preferred Qualifications - Experience supporting product launches, go-to-market initiatives, or operational readiness programs. - Experience working within global organizations and cross-functional environments. - Experience with project management platforms such as Asana, Jira, Monday.com, or similar tools. - Experience conducting post-launch reviews, retrospective analysis, and operational reporting. - Knowledge of LatAm markets and regional business dynamics. - Experience with AI tools, automation, analytics platforms, or operational intelligence solutions. - Experience with Google Workspace. Success in This RoleA successful CX Program Manager is naturally curious, highly proactive, and relentlessly focused on ensuring Customer Experience is never surprised by a launch or business initiative. They know how to connect the dots across teams, identify what matters most, ask the right questions, and translate complex business changes into clear operational readiness plans. They become the trusted source of truth for customer-impacting initiatives in their region and help ensure Customer Experience is always prepared to deliver exceptional support experiences. About our ValuesWe want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value - Courage. We believe that when we overcome fear, we enable our best selves. - Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding. - Kaizen. We have a growth mindset committed to constant forward progress. - Service. We serve our community with humility, enabling joy and belonging for others. Our commitment to diversity and inclusionOur mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business. We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation. Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.