• Lavorerai nel team di Operations che è il team che si occupa di garantire il perfetto funzionamento per professionisti e pazienti della nostro centro medico e nella pratica si occupa di selezionare, integrare, formare i nostri specialisti, e di supportare ogni paziente e ogni professionista che ha bisogno di una mano, o di ricevere determinate informazioni; • Ci aiuterai nella ricerca e selezione di nuovi professionisti e nuove professioniste e darai loro, e agli utenti, assistenza operativa; • Avrai spazio per ripensare i flussi esistenti e disegnare quelli nuovi. Spoiler: qui l'AI non è una buzzword, è parte del toolkit quotidiano — e ti chiederemo di ragionare con noi su dove e come usarla per semplificarti la vita (e quella dei tuoi colleghi).

• Deliver exceptional service via phone, chat, and email to Italian-speaking viewers • Provide technical support and guidance on software functionality, system configuration, and network settings • Assist with account access, subscriptions, application use, and content-related queries • Handle complaints with empathy, professionalism, and efficiency • Maintain accurate records of customer interactions and follow-ups using internal tools • Represent the brand with enthusiasm, clarity, and care

Role Description Are you a Swedish speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated Swedish-speaking Customer Agent to join an industry-leading digital solutions provider in Greece. In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction. If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free. Key Responsibilities - Handle customer inquiries for Swedish speaking customers. - Resolve complaints professionally to maintain high customer satisfaction. - Accurately document all customer interactions in the CRM system. - Collaborate with internal teams to improve product support and customer service processes. Qualifications - Native-level fluency in Swedish (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - Strong communication and problem-solving skills. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Benefits - Competitive Monthly Salary. - 2 Extra Salaries per year. - Monthly Performance Bonus. - Fully Paid Relocation Package. - Continuous support during and before your relocation to Greece. - Fully Paid Training. - Positive international environment. - Health Insurance. - And Much More!

• Conduct structured telephonic medical history interviews with insurance applicants in a professional, compliant, and empathetic manner • Gather detailed information related to: medical history, conditions, treatments, and medications, lifestyle factors including tobacco, alcohol, and hazardous activities, and occupational, financial, and income-related information • Probe appropriately to clarify incomplete, inconsistent, or unclear information • Accurately document interview responses within underwriting systems and workflows • Maintain professionalism and confidentiality during sensitive health-related discussions • Review applications for missing or incomplete information prior to applicant interviews • Order, coordinate, and track underwriting requirements including: attending Physician Statements (APS), paramedical exams and laboratory requirements, prior or concurrent application data and supplemental questionnaires and follow-up documentation • Monitor outstanding requirements and proactively follow up to avoid processing delays • Ensure cases are complete, organized, and underwriting decision-ready • Partner closely with underwriters to: clarify case details, identify outstanding requirements and escalate complex or unusual findings • Communicate with agents, applicants, medical vendors, and internal stakeholders to obtain necessary information • Maintain alignment with underwriting guidelines, service expectations, and workflow standards • Maintain high standards of accuracy, documentation quality, and regulatory compliance • Follow established interview protocols, underwriting procedures, and workflow processes • Participate in quality reviews, coaching, and continuous improvement initiatives • Ensure confidentiality and proper handling of sensitive applicant information