Making Numbers Make Sense
Underwriting Support Specialist
Location
Alabama
Posted
14 days ago
Salary
$22 - $25 / hour
Seniority
Mid Level
Job Description
Underwriting Support Specialist
MDD Forensic Accountants
• Conduct structured telephonic medical history interviews with insurance applicants in a professional, compliant, and empathetic manner • Gather detailed information related to: medical history, conditions, treatments, and medications, lifestyle factors including tobacco, alcohol, and hazardous activities, and occupational, financial, and income-related information • Probe appropriately to clarify incomplete, inconsistent, or unclear information • Accurately document interview responses within underwriting systems and workflows • Maintain professionalism and confidentiality during sensitive health-related discussions • Review applications for missing or incomplete information prior to applicant interviews • Order, coordinate, and track underwriting requirements including: attending Physician Statements (APS), paramedical exams and laboratory requirements, prior or concurrent application data and supplemental questionnaires and follow-up documentation • Monitor outstanding requirements and proactively follow up to avoid processing delays • Ensure cases are complete, organized, and underwriting decision-ready • Partner closely with underwriters to: clarify case details, identify outstanding requirements and escalate complex or unusual findings • Communicate with agents, applicants, medical vendors, and internal stakeholders to obtain necessary information • Maintain alignment with underwriting guidelines, service expectations, and workflow standards • Maintain high standards of accuracy, documentation quality, and regulatory compliance • Follow established interview protocols, underwriting procedures, and workflow processes • Participate in quality reviews, coaching, and continuous improvement initiatives • Ensure confidentiality and proper handling of sensitive applicant information
Job Requirements
- 2+ years of experience in either: insurance, healthcare and/or financial services
- Call center or customer-facing phone environments
- Strong verbal communication and active listening skills
- Ability to manage sensitive medical or personal conversations professionally
- Strong attention to detail and documentation accuracy
- Comfortable working within structured systems and workflows
- Strong organizational and time management skills
- Experience supporting life, disability, or long-term care insurance underwriting (preferred)
- Familiarity with medical terminology (preferred)
- Experience with underwriting, case management, or policy administration systems (preferred)
- Prior tele-interviewing or insurance intake experience (preferred)
Benefits
- Medical, dental, and vision plans to support your health and that of your family
- A 401(k) plan with employer matching
- Time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non-exempt employees
- Paid holidays
- Life insurance and short-term and long-term disability coverage
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