Admissions Advisor

Location

United States

Posted

2 days ago

Salary

0

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Admissions Advisor

CIEE Barcelona

• Serve as an admissions expert for students advising them on appropriate programs based on their studies and interests. • Manage large volume of emails, texts and outbound calls, address questions, solve problems and/or direct people to the appropriate CIEE team member. • Respond to inbound inquiries within a 24-hour response time. • Schedule prompt follow-up with prospective students to provide support and determine the level of commitment, and execute strategies to inform students about CIEE programs at all phases of the inquiry and application process. • Organise and host information sessions, webinars, tabling events, and classroom presentations to raise awareness about CIEE programs. • Work with Institutional Relations Managers to provide support directly to partner institutions and develop strategies to better serve their students. • Meet personal and team qualitative and quantitative targets (i.e., completed applications and conversion of those applications) set by leadership. • Support on-campus student engagement opportunities as directed by your Manager. • Attend training sessions to stay updated on product and/or company updates. • Upsell/cross-sell of products and services when opportunity arises (e.g., internships). • Document call information and input data into company CRM to keep customer records updated.

Job Requirements

  • Bachelor's degree or international equivalent.
  • A minimum of 1-2 years' experience in sales and/or customer service orientated field required.
  • Study abroad experience strongly preferred.
  • Must have high “emotional quotient” (EQ); be approachable, friendly, and able to exude empathy, and control in all communications.
  • High aptitude for attention to detail, strong problem-solving ability, strong written and oral communication skills, a service-oriented mindset, strong organisational skills, excellent time management skills and ability to multi-task.
  • Ability to work independently and as part of a team.
  • Demonstrate initiative while also being open to feedback and taking direction when needed.
  • Ability to travel (5-10 trips per year) to partner institutions to provide direct support to students (e.g., study abroad fairs, on-campus events and/or initiatives, student representative support, and meetings with study abroad office staff).

Benefits

  • Paid time off
  • Parental leave
  • Gym Reimbursement Program
  • Employee Assistance Program
  • Short-term & Long-term Disability
  • 6 floating Fridays (based on our eligibility rules)
  • CIEE Study Abroad Program discounts
  • 403(b) Retirement Plan with employer contribution
  • Insurance Coverage (life, travel, medical, dental, and vision)
  • Flexible Spending Accounts/Health Savings Account (medical and dependent)
  • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)

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