• Own and drive Problem Management activities for the SailPoint IdentityIQ platform, ensuring timely identification and resolution of recurring issues. • Perform in-depth Root Cause Analysis (RCA) for complex incidents and implement sustainable corrective actions. • Investigate and resolve issues related to identity lifecycle processes, provisioning, workflows, certifications, roles, entitlements, and integrations. • Analyze application logs, database records, scheduled tasks, and system processes to identify root causes and performance bottlenecks. • Troubleshoot and optimize platform stability, performance, data quality, and operational reliability. • Collaborate with SailPoint L3 Support, application owners, infrastructure teams, and external vendors to resolve technical issues. • Support continuous improvement initiatives to reduce incident recurrence and improve service resilience. • Maintain technical documentation, knowledge articles, and operational procedures. • Contribute to change, release, and operational activities under the guidance of the System Lead.

Role Description We're looking for an End User Computing Manager to build and improve the workplace technology environment across EMCD. We need proactive and hands-on, who can own employee devices, corporate accounts, SaaS access, IAM, asset management, onboarding/offboarding automation, and the overall digital employee experience. You'll work closely with Security, IT, vendors, and business teams to make sure employees have secure, reliable, and convenient access to the tools they need. - Own and improve the end-user technology environment: laptops, mobile devices, corporate accounts, SaaS access, Google Workspace, Slack - Manage IAM, SSO, access policies, and secure access to key SaaS applications - Build and automate onboarding/offboarding workflows, including account provisioning and access revocation - Manage endpoint security and device lifecycle across remote and distributed teams - Maintain asset management processes: hardware inventory, regular reviews, lifecycle replacement - Oversee Service Desk and support operations, ensuring fast and high-quality issue resolution - Manage vendors, SaaS providers, licenses, and contracts to avoid unused or overlapping tools - Standardize EUC processes across the company and drive self-service, automation, and zero-touch provisioning Qualifications - 7+ years in IT, including 3–5 years in End User Computing, Workplace Technology, IT Support Management, Client Services, or Desktop Engineering - Strong hands-on experience with Google Workspace and Slack administration - Experience with IAM, SSO, IdP, access management - Experience with MDM / UEM tools such as Jamf, Google Endpoint Management, Workspace ONE, or similar - Understanding of endpoint operating systems: macOS, Windows, mobile platforms - Experience with ITSM processes and tools: incident, asset, change management; Jira Service Management, ServiceNow, or similar - Ability to work with vendors and managed service providers - Proactive approach to identify problems and improve processes Requirements - Nice to have: Certifications: Google Workspace Administrator, ITIL v4, Jamf Certified, PMP, or similar - Experience with self-service portals, Slack bots, or automated IT workflows - Experience standardizing user environments during M&A or company scaling Benefits - Fully remote work from anywhere in the world - Flexible working hours focused on results - 20 working days of vacation + 12 additional bonus days - Paid sick leave with no bureaucracy - Compensation for courses, certifications, and training programs - Real ownership of workplace technology in a fast-growing crypto ecosystem

• Act as the primary point of accountability for all third-party managed fund relationships. • Actively challenge underwriting assumptions presented by fund managers and operating partners. • Review and challenge budgets, liquidity forecasts, cash flow projections and capital requirements. • Perform rigorous monthly and quarterly variance analysis of actual performance vs. budget. • Conduct structured site visits to active development projects to assess physical progress against approved business plans and timelines. • Serve as the main day-to-day interface with fund managers, asset managers, property managers, development companies, hotel operators, and advisors. • Prepare high-quality IC reports on a monthly, quarterly, and ad hoc basis.

• Execute site-level reliability assessments using the ERA reliability framework: asset registry validation, criticality ranking (FMECA-based), PM plan audit, and condition monitoring gap analysis across manufacturing sites and DC facilities. • Develop and implement PM optimization plans using RCM principles, condition-based triggers, and failure mode data; establish PM intervals grounded in equipment OEM data and operational history. • Lead condition monitoring program deployment at assigned sites, including vibration analysis routes, oil sampling schedules, thermographic inspection programs, and ultrasound surveys. • Conduct root cause failure analysis investigations for chronic failures and high-impact asset events; own corrective action tracking through closure. • Build and maintain failure mode libraries and asset-specific maintenance task lists within MicroMain CMMS.