• Conduct comprehensive quarterly evaluations of maternal mortality cases to identify systemic biases and assess how social determinants of health impacted patient outcomes. • Collaborate closely with Records Analysts and Project Coordinators to translate clinical findings into structured, impactful case narratives for quarterly leadership reviews. • Finalize and integrate the informant interview toolkit—including outreach letters, standardized scripts, and interview frameworks—into the program's official procedural guidelines. • Design, record, and deploy a comprehensive training curriculum (via Microsoft Teams) to instruct Records Analysts on conducting sensitive informant interviews. • Partner with program administrators and data analysts to evaluate historical Florida case data, utilizing qualitative methods to pinpoint patterns of bias in healthcare delivery. • Author executive summary reports and design visual reference guides to help clinical abstractors accurately identify bias in medical records. • Provide direct, hands-on support to the analyst team during quarterly informant interviews, ensuring accurate and timely data entry into program systems. • Actively participate in all recommended and required programmatic training sessions.

Role Description As an Enrollment Coordinator, you will be responsible for delivering high quality enrollment experiences, in partnership with the Enrollment Strategy Manager, for our broker partners and clients. You will manage timelines and coordinate across the Benefits division to drive successful Voluntary enrollments and to contribute to the achievement of Symetra’s goals around case level participation. Collaboration across the division and the ability to manage several concurrent aspects of the Enrollment process in a timely manner are essential for success in this position. - Leverage Symetra’s enrollment capabilities and in partnership with the Enrollment Strategy Manager, build and manage the timeline of activities required to ensure a successful enrollment process. - Collaborate across the division and with external vendors, when necessary, to ensure all key project milestones are met. - Assist the team with developing best practices related to enrollment activities and use these learnings to create process improvement and efficiencies in the enrollment process. - In partnership with the Marketing organization, manage the development of client specific enrollment materials. - Act as liaison for Regional Account Managers and serve as a single point of contact to support case re-enrollment efforts. - Support Symetra’s Voluntary growth by designing strategies that will result in successful re-enrollments that will drive high participation and raise case level premiums. - Support the development of Voluntary participation reporting which will enable the organization to have better visibility into the success of various enrollment capabilities and methodologies. Qualifications - High School diploma required. - Bachelor’s degree or equivalent work experience required. - 2-5 years of experience with group benefits products. - Excellent organizational, presentation and project management skills. - Proficiency with Smartsheet strongly preferred. - Strong digital literacy. Requirements - Employer work visa sponsorship and support are not provided for this role. - Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. - Minimum Internet Speed: 100 Mbps download and 20 Mbps upload. - Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL. - Not Permissible: Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up. Benefits - Flexible full-time or hybrid telecommuting arrangements. - Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%. - Paid time away including vacation and sick time, flex days and ten paid holidays. - Give back to your community and double your impact through our company matching. Company Description Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

• Prepare proposals and task orders, ensuring coordination and tracking through the CRM system • Develop and/or review proposals or statements of service for accuracy • Prepare sales price estimates for protocols, bid requests, study revisions, and additions • Follow up with internal (and potentially external) stakeholders to ensure proposals are complete • Assist management in monitoring sales pricing practices • Ensure all required legal documents are in place • Interact with scheduling or project management groups to identify the dates for studies • Support responses to RFIs through coordination with local stakeholders • Maintain and update the tools and processes required to provide accurate proposals

• Review complex cases asynchronously and provide expert second opinions. • Deliver high-quality medical assessments and recommendations through detailed written reports, without direct patient contact.