• Reviewing complex cases asynchronously and providing expert second opinions • Delivering high-quality medical assessments and recommendations through detailed, written reports, with no direct contact with patients

• Lead a team accountable for customer retention, renewals, and growth of Splunk's enterprise software solutions • Coach and mentor Renewals Specialists • Align regional revenue retention plans with organizational and corporate objectives • Lead change management initiatives • Deliver accurate, detailed regional forecasts on a rolling four-quarter basis • Consistently meet or exceed quarterly and annual renewal rate targets and KPIs • Reduce churn quarter-over-quarter through proactive risk identification and mitigation • Define, streamline, and implement internal business processes and operational guidelines • Collaborate with sales to develop long-term account management strategies

• Engages early and frequently with customers and partners • Works on high volume, transactional opportunities and supports consultative renewals with team • Builds relationships with customers and channel partner teams • Prepares renewal quotes and collaborates with internal stakeholders to refine pricing and terms • Participates in scalable renewal motions by collaborating with account teams • Suggests renewal options based on product knowledge • Uses software tools, automation platforms, and AI-enabled systems to streamline renewal workflows • Takes ownership of assigned renewal opportunities

• Underwrite and manage renewal submissions for E&S casualty business, including primary general liability and excess casualty. • Analyze risk exposures, loss history, financials, and policy terms to make sound underwriting decisions. • Price renewals in accordance with underwriting guidelines, authority levels, and portfolio objectives. • Drive retention while maintaining underwriting discipline and profitability. • Build and maintain strong relationships with wholesale brokers, MGAs, and internal stakeholders. • Communicate underwriting decisions, coverage terms, and appetite clearly and professionally. • Ensure underwriting files are complete, accurate, and compliant with internal standards and regulatory requirements. • Collaborate with Claims, Actuarial, and other internal teams to monitor portfolio performance and trends. • Stay informed on E&S casualty market conditions, pricing trends, and emerging risks.